Blessing Pheleletso Mathebula
Johannesburg
Summary
- Successfully managed reception at Star Boutique Spa by handling 30+ daily client bookings, reducing scheduling conflicts and improving customer flow.
- Consistently received positive client feedback for professionalism, friendliness, and creating a welcoming first impression.
- Increased product sales by recommending and upselling spa and beauty products, contributing to monthly sales targets.
- Maintained accurate payment records with 100% error-free cash handling and EFT transactions.
- Built strong relationships with clients, leading to repeat bookings and improved client retention.
- Supported management by keeping front-desk operations smooth during peak times, ensuring clients were attended to quickly.
- Balanced dual roles as a therapist and receptionist, demonstrating adaptability, time management, and excellent multitasking skills.
Overview
7
7
years of professional experience
1
1
Language
Work History
Freelance Mobile Beauty Therapist
Infinitive Marketing
08.2022 - 02.2024
- Scheduled and managed client appointments independently.
- Delivered professional beauty and massage services at homes, offices, and events.
- Promoted services and built long-term client relationships.
- Ensured excellent customer care and confidentiality at all times.
Part-Time Receptionist / Massage Therapist
Star Boutique Spa
04.2018 - 03.2022
- Welcomed clients, managed check-ins, and created a professional, friendly environment.
- Handled incoming calls, booked and confirmed appointments.
- Processed client payments and maintained accurate records.
- Provided product recommendations and assisted with retail sales.
- Supported therapists and maintained high standards of cleanliness at reception.
Brand Ambassador – Unique Holdings
Unique Holdings
02.2017 - 03.2018
- Represented the brand at events, trade shows, and promotions.
- Assisted clients with enquiries and distributed promotional products.
- Increased customer engagement and supported sales initiatives.
Education
Grade 12 - Mathematical Literacy, Economics, Travel and Tourism, SeSotho, English, Business Studies
Rondebult Secondary School
01.2010 - 1 2014
Skills
Front Desk & Reception Management
Appointment Scheduling & Calendar Management
Client Greeting & Customer Service
Handling Calls, Emails & Enquiries
Payment Processing & Cash Handling
Product Knowledge & Sales Support
Time Management & Multitasking
Professional Communication & Teamwork
Specialskillsandcompetencies
- Good communication skill
- Professional and neat
- Leadership skill
- Team player
- Works well under pressure
- Advertising skill
- Brainstormer
Criminaloffence
None
Personal Information
- Health Status: Excellent
- Date of Birth: 12/19/95
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Freelance Mobile Beauty Therapist
Infinitive Marketing
08.2022 - 02.2024
Part-Time Receptionist / Massage Therapist
Star Boutique Spa
04.2018 - 03.2022
Brand Ambassador – Unique Holdings
Unique Holdings
02.2017 - 03.2018
Grade 12 - Mathematical Literacy, Economics, Travel and Tourism, SeSotho, English, Business Studies
Rondebult Secondary School
01.2010 - 1 2014