Blessing Mukwena

Consulting, project management, reporting, continuous improvement, management..

• Increased participant satisfaction by incorporating interactive elements and real-world scenarios into training sessions.
• Improved student performance by defining clear goals and communicating performance metrics.
• Monitored industry trends and best practices in adult education, applying relevant insights to continually enhance program offerings.
• Enhanced employee performance by developing and implementing customized training programs.
• Collaborated with subject matter experts to create accurate, high-quality learning materials for diverse audiences.
• Implemented cross-training to improve depth of skill sets within team.
• Consulted with organization management to assess needs and plan improvements.
• Evaluated training needs for organizations, designing tailored solutions to address skill gaps and improve overall productivity.
• Provided coaching and mentoring to employees.
• Wrote training manuals for Dealership employees and all Technical positions according to strict company guidelines.

Administering the workflow within the workshop.

Ensuring that vehicle repairs are completed on time.

Client liaison.

Supervising the workshop staff and allocating work.

Quality control, ensuring that the work is up to standard throughout the repair process.

Increase efficiencies in the work being done.

Diagnosis, repair, and overhaul of engines for various vehicles.

Performing preventative maintenance on vehicles, such as brake jobs, replacing parts, and making adjustments.

Repairing broken or worn mechanical components.

Installing equipment, components, and systems.

Accountable for the safe storage of workshop tools and equipment.

Organize and conduct training for workshop assistants and artisans.

Management

Manage all tech training projects, such as new model launches.

Manage relationships with preferred suppliers.

Report to stakeholders as per business requirements.

Recruitment of Technical Trainers.

Monitoring training man-days target for the 10 Technical Trainers.

Ensure stability and flexibility within a capable Trainer pool to train across portfolios.

Actively manage training staff retention.

Ensure job descriptions for next-level positions are clearly defined, job-specific Key Performance Indicators are defined and aligned to individual job holders, and a performance management process is implemented.

Manage failure rates in accordance with target.

Performance management of the technical trainers, including conducting performance appraisals and observation sessions as required to provide feedback on development areas.

Lead weekly team meetings (as required).

Ensure utilization of training information, special tools, and materials produced by the Academy.

Ensure a high level of discipline is always maintained.

Conduct probation reviews for new members in the technical team.

Manage the technical team's leave.

Planning and Development.

Conduct the Needs Analysis annually.

Work with the Learning and Development Manager, Support Services Lead, and the training team regarding scheduling and planning to formulate the annual training schedule and plans for the Volkswagen Group South Africa Dealer Network to ensure the achievement of compliance KPIs and targets, including allocation of resources (Trainers, venues, catering, learning aids, and budgets).

Design all training as per requirements from Brands.

Oversee customization of content by brand, where required.

Determine delivery mechanisms, as well as ILT, VCT, and/or WBT requirements.

Delivery

Implement the OEM's Training strategy to facilitate a consistent approach to learning and development and ensure ongoing improvement in the quality of training provision.

In conjunction with the Services Support Lead and Team, ensure attendance for target audiences, as defined by Brands, per new model introductions.

Manage delivery of new product launches and product knowledge training, as per defined learning path and timelines.

Provide training for outlying areas where the need arises.

Manage the delivery of ad hoc training projects and ensure that such projects are delivered to meet the quality expectations of the client and Brand, in a timely manner.

Deliver programs within the approved budgets.

Reporting

Monitor progress of dealer activities against agreed targets and input to the generation of regular reports, detailing key metrics and achievements, and highlighting areas for dealer personnel development.

Maintain the OEM Training standards and support the Academy Training Centre audits as required. This includes general housekeeping and day-to-day maintenance and cleanliness of all training vehicles and equipment.

Evaluation

Manage course evaluations according to Kirkpatrick levels 1-5, and ensure corrective actions are implemented.

Manage examination/assessment processes and resources according to VWSA and VWAG standards.

Technical Training of VW and Audi Technicians (Including Sub-Saharan Africa) on the following:

• Electrics
• Electronics.
• Diagnosis.
• Transmission systems.
• Running gear.
• Convenience Systems.
• Engine Management
• Infotainment systems.
• New model introductions.

Training material designing and developing.

Dealership Support.

Technical Training of VW and Audi Technicians (Including Sub-Saharan Africa) on the following:

• Electrics
• Electronics.
• Diagnosis.
• Transmission systems.
• Running gear.
• Convenience Systems.
• Engine Management
• Infotainment systems.
• New model introductions.

Training material designing and developing.

Dealership Support.

Hino Product Training to Technicians in SA, Botswana, Namibia, and Swaziland on:

Pro-Tech Frequent Service Jobs Training

Pro-Tech Engine Training

Pro-Tech Drive Train Training

Pro-Tech Electrical Training

Diagnosis Technician Engine 1 and 2.

Diagnosis Technician, Chassis 1 and 2.

Diagnosis Technician, Electrical.

Fleet maintenance training.

HQS Diagnosis Explorer, DSTI, and Hino Diagnostic Monitor.

Compiling and developing training material and training aids.

Liaising with dealerships to identify training needs.

Training the HQS Trainers from TTAF (Angola, Malawi, Zambia, and Zimbabwe)

Compiling quarterly training report.

Training of Toyota service technicians from Toyota Dealerships in SA and Botswana under the Toyota Service Technician (TST) program.

Training learners in Motor vehicle repair and maintenance, NQF Level 2 learnership program.

Compiling and developing training material and training aids.

Setting formative and summative assessments for the learners.

Practical and theoretical assessment of learners.

Building learner's POE.

Training staff on SHE induction, Good Manufacturing Practices, and HACCP (both in class and practical).

Training staff on different Standard Operating Procedures.

Identifying and analyzing employees' training needs.

Evaluation of the effectiveness of the training program.

Chairing of disciplinary hearings.

Designing yearly training and lesson plans.

Designing and updating the training matrix.

Checking and booking employees for yearly medical examinations.

Record keeping of employees' portfolios.

Practical and theoretical assessment of employees.

Liaising with the quality assurance office on quality.

Weekly and monthly report writing on training plans and progress.

Recruitment of process laborers and pre-placement training.

• Training motor and diesel mechanic students, preparing trainees for trade tests

• Learnerships Training: Motor mechanics, auto electricians, diesel mechanics, and panel beaters.
• Trade Test Preparations.
• Lesson planning.
• Training delivery

• Motor mechanic and service advisor

• Motor mechanic

• Motor mechanic

• Motor mechanic trainee