Blessing R. Maseko

• Developed a comprehensive IT strategy increasing operational efficiency by 30% and enhancing customer service experience.
• Collaborated with the executive team to align IT initiatives with business objectives, resulting in a 15% revenue increase.
• Overseeing a R120 million annual IT budget, optimizing spending and improving ROI by 15% through strategic resource allocation.
• Guided IT transformation projects, overhauling legacy systems and fostering innovation, cross-functional collaboration, streamlining processes, achieving a 22% increase in team productivity and improving competitive edge by 20%.
• Established vendor partnerships that steered to a 15% decrease in costs while enhancing service quality and dependability.
• Orchestrated a data-driven transformation as Chief Data Officer and CISO, architecting data governance frameworks which accelerated decision-making speed by 30% reducing operational costs by 15%.

• Spearheaded the development of 3-year strategic roadmaps to guide executive IT planning and identified opportunities for innovation.
• Advanced and enforced IT policies and procedures, ensuring compliance with industry regulations and reducing risk exposure by 20%; improved data governance practices and security protocols.
• Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75% and reduction of IT operational expenses by R5.08M.
• Created a governance framework aimed at minimizing business risks, boosting information security, and ensuring adherence to regulations.
• Designed and maintained Disaster Recovery (DR) and Business Continuity Plans (BCP) to protect IT and management operations in the event of significant incidents or disasters.

• Shaped a thorough strategy to enhance IT operational processes with 20% improvements, and set uniform standards for hardware and software.
• Utilized Six Sigma methodologies and collaborated with department leaders to analyze and document workflows for processes and systems.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

• Fared a significant operating budget of R80 million and directed a team of more than 40 members in global Distell operations, including SAP SA professionals, ABAP developers, and business analysts.
• Safeguarded compliance with data governance and relevant laws where Distell operated.
• Addressed the challenge of boosting productivity and minimizing costs through technology optimization.
• Advanced a detailed plan intended to enhance the software development process, consolidate servers, and institute uniform hardware/software standards to resolve an unstable and varied environment.
• Crafted and implemented a solid change management strategy, featuring transition plans and roadmaps, integrating client needs and defined success indicators.

• Rapt a team of 28 individuals, including managers, systems engineers, developers, team leaders, and project managers.
• Succeeded the continuous maintenance, development, and rollout of projects essential for reaching the initial R1 billion in revenue.
• Advocated for improvements in responsiveness, increased ROI, and elevated work quality through reliable infrastructure, quicker development timelines, and fewer software defects.
• Cultivated business knowledge, leading to better quality and responsiveness in handling over 200 monthly work orders.
• Drove IT strategic alignment with organizational objectives by consulting on client-facing solutions, resulting in a 40% increase in client satisfaction scores and improved project delivery timelines by 25%.

• Managed and motivated employees to be productive and engaged in work with 15% SLA improvement.
• Accomplished multiple tasks within established timeframes with a 90% project execution.
• Maximized performance by monitoring daily activities and mentoring team members with 99,8% system uptime.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.