Overview
Work History
Education
Skills
Certification
Timeline
Generic
Blessed Bhebhe

Blessed Bhebhe

Cashier
Johannesburg

Overview

10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Cashier Team Lead

Pizza Baby
Randburg
08.2022 - Current
  • Restocked and organized merchandise in front lanes.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Increased customer loyalty and retention.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Processed both cash and card purchases and returns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored areas for security issues and safety hazards.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Operated POS cash register and equipment to collect payments.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Educated employees on register use, merchandising, and customer service.
  • Maintained stock to meet expected customer demand.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Mentored new team members on sales software system operation.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained and updated security protocols for front desk operations.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Facilitated and logged store opening, closing, and shift changes.

Manager's Assistant

Andiccio24
Gauteng
09.2016 - 08.2022
  • Daily cash up and day ends.
  • Verifying cash drawer and cash in safe.
  • Training new staff members.
  • Taking note of the store problems.
  • Developing existing employees.
  • Supporting problem resolutions and decision making.
  • Ordering and capturing stock.
  • Lead the team in completing tasks and meeting goals.
  • Monitoring online orders.
  • Taking calls ( orders and complaints).
  • Computer operation (Outlook, Printing and Microsoft).
  • Opening and closing the store.
  • Monitoring status regularly and adjust strategies as appropriate.
  • Making sure that all customers are treated the same.
  • Up selling so you reach the target and above.
  • Problem solving and customer service excellence.
  • Responded to and directed incoming calls and other communication.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Communicated with and interfaced with business owners and community as confidential liaison.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security to protect employees, customers and property.
  • Developed strategy to increase sales and drive profits.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Head Waiter

Andiccio24
Gauteng
06.2015 - 09.2016
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Greeted new customers, discussed specials, and took drink orders.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Restaurant Waiter

Safari Lodge
Victoria Falls
01.2013 - 03.2015
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Met with chef to review daily specials and menu changes.
  • Informed customers about daily and seasonal specials.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Education

Mosi-oa-Tunya High School
Victoria Falls. Zimbabwe
01.2001 - 12.2004

Skills

Point of sale operation

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Certification

Management Training ( Management and leadership skills ,Problem solving and customer service excellence.

Timeline

Cashier Team Lead

Pizza Baby
08.2022 - Current

Food Cost Training ( Formulas,Product and Recipe costing,Contributing Factors, Food Gaps and Theoretical vs Actual

03-2020

Management Training ( Management and leadership skills ,Problem solving and customer service excellence.

11-2019

Manager's Assistant

Andiccio24
09.2016 - 08.2022

Head Waiter

Andiccio24
06.2015 - 09.2016

Restaurant Waiter

Safari Lodge
01.2013 - 03.2015

Mosi-oa-Tunya High School
01.2001 - 12.2004

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