Blessed Bhebhe
Cashier
Johannesburg
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Cashier Team Lead
Pizza Baby
Randburg
08.2022 - Current
- Restocked and organized merchandise in front lanes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored areas for security issues and safety hazards.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Operated POS cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Educated employees on register use, merchandising, and customer service.
- Maintained stock to meet expected customer demand.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Mentored new team members on sales software system operation.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained and updated security protocols for front desk operations.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Facilitated and logged store opening, closing, and shift changes.
Manager's Assistant
Andiccio24
Gauteng
09.2016 - 08.2022
- Daily cash up and day ends.
- Verifying cash drawer and cash in safe.
- Training new staff members.
- Taking note of the store problems.
- Developing existing employees.
- Supporting problem resolutions and decision making.
- Ordering and capturing stock.
- Lead the team in completing tasks and meeting goals.
- Monitoring online orders.
- Taking calls ( orders and complaints).
- Computer operation (Outlook, Printing and Microsoft).
- Opening and closing the store.
- Monitoring status regularly and adjust strategies as appropriate.
- Making sure that all customers are treated the same.
- Up selling so you reach the target and above.
- Problem solving and customer service excellence.
- Responded to and directed incoming calls and other communication.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Attended monthly sales meetings and reported pertinent information to employees.
- Communicated with and interfaced with business owners and community as confidential liaison.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Developed strategy to increase sales and drive profits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Head Waiter
Andiccio24
Gauteng
06.2015 - 09.2016
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Restaurant Waiter
Safari Lodge
Victoria Falls
01.2013 - 03.2015
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Education
Mosi-oa-Tunya High School
Victoria Falls. Zimbabwe 01.2001 - 12.2004
Skills
Point of sale operation
Cash Handling
Sales expertise
Product and service sales
Interpersonal ability
Multi-tasking skill
Stock management
Till counting
Time management strength
Stocking and replenishing
Store opening/closing procedures
Money handling
Merchandising guidelines
Opening and closing procedures
Product restocking
Safety rules
Cashier training
POS systems
Merchandise zoning
Certification
Management Training ( Management and leadership skills ,Problem solving and customer service excellence.
Timeline
Cashier Team Lead
Pizza Baby
08.2022 - Current
Food Cost Training ( Formulas,Product and Recipe costing,Contributing Factors, Food Gaps and Theoretical vs Actual
03-2020
Management Training ( Management and leadership skills ,Problem solving and customer service excellence.
11-2019
Manager's Assistant
Andiccio24
09.2016 - 08.2022
Head Waiter
Andiccio24
06.2015 - 09.2016
Restaurant Waiter
Safari Lodge
01.2013 - 03.2015
Mosi-oa-Tunya High School
01.2001 - 12.2004