Summary
Overview
Work History
Education
Skills
Timeline
Generic
Blanche Neethling

Blanche Neethling

Pretoria

Summary

Dynamic Guest House Manager at Waterkloof Guest House with a proven track record in optimizing cash flow and enhancing guest experiences. Skilled in event planning and staff training, I successfully streamlined operations, resulting in improved efficiency. Adept at fostering strong relationships and implementing effective solutions to complex challenges.

Overview

17
17
years of professional experience

Work History

Guest House Manager

Waterkloof Guest House
04.2015 - Current


Finance Manager

  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Debtors and Creditors Manager
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Optimized cash flow with diligent monitoring of accounts receivable and payable.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Developed comprehensive financial reports for executive decision-making support.
  • Improved financial forecasting accuracy, utilizing advanced analytical models.

Events Manager

  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Ensured smooth event transition with thorough pre-event walkthrough and detailed day-of coordination efforts.
  • Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
  • Established strong relationships with vendors, securing optimal pricing and service quality for events.
  • Selected and ordered refreshments, decor and event materials.
  • Trained and supervised event staff to complete tasks on time.

Admin Manager

  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Trained employees in company and regulatory compliance requirements to promote conformance.

Front Desk Manager

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

HR Manager

  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.

Teacher

Laerskool Hennopsrivier
01.2010 - 03.2015
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Organized annual Merritt evening for Grade 0-7
  • Organized annual Intercourse Athletics event
  • Senior Assistant to School Concert Coordinator
  • Was put in charge of ordering School Textbooks for Grade 4 - 7 including DBE workbooks
  • Head Softball coach and umpire
  • Taught Mathematics Grade 4 - 6
  • Taught Technology Grade 7


Au Pair and Student

Various
01.2009 - 12.2009
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Transported children safely to school, activities and appointments on time.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Kept children's areas neat and clean.
  • Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Recruitment Consultant and Administrator

Petroplan
01.2008 - 12.2008
  • Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
  • Built strong relationships with clients through regular communication and understanding their unique needs.

Education

Bachelor of Arts - B Ed - Senior Phase

University of Pretoria
Pretoria

High School Diploma -

Hoerskool Ellisras
Ellisras
12-2003

Skills

  • Booking management
  • Maintenance coordination
  • Food and beverage sales
  • Housekeeping management
  • Cash handling
  • Staff supervision and training
  • Meeting coordination
  • Keyboarding skills
  • Office administration
  • Phone etiquette
  • Organization
  • Payroll processing
  • Complex Problem-solving
  • Event planning
  • Project management
  • Time management
  • Decision-making
  • Event setup and breakdown
  • Crisis management

Timeline

Guest House Manager

Waterkloof Guest House
04.2015 - Current

Teacher

Laerskool Hennopsrivier
01.2010 - 03.2015

Au Pair and Student

Various
01.2009 - 12.2009

Recruitment Consultant and Administrator

Petroplan
01.2008 - 12.2008

Bachelor of Arts - B Ed - Senior Phase

University of Pretoria

High School Diploma -

Hoerskool Ellisras
Blanche Neethling