Bizinkosi Kwazikwakhe Ntuli
Maphumulo
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Clerk
South African Postbank
01.2025 - Current
- Responsible for verification and issuing of replacement cards to customers
- Do pre-test on equipment allocated for functionality, ensure access to front end system and report any issues to the Team Leader
- Collect and record all card stock received and ensure safekeeping of stock on hand
- Issue card to customers upon verification and capture information on the front-end system as per SOP
- Record each Card issued to beneficiaries or transferred to card issuers in the same centre
- Updating of statistics on number of cards issued and customers assisted
- Attending to queries related to the lost cards, pin resets and or damaged cards
- Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping
- Report any system related issues to the Team Leader and or contact centre to assist in resolution
- Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required
- And assist Team Leader to monitor queues at the distribution site while ensuring that elderly, disabled and sick customers are assisted speedily.
Teller and Acting Cashier (B3/4)
South African Post Office
01.2019 - 04.2024
- Process the daily transactions done by the tellers to ensure the quality and operational control is maintained.
- Present statistical information to the Manager for office oversight.
- Cash management (transfer cash to the tellers where necessary, accept cash from G4S and do the banking)
- Ensure cash, counter and office balance is maintained every day.
- Process stock ordering for the office to avoid stock shortages in the office.
- Promote, sell, and deliver all Post Office product and services.
- Receive, accept, prepare, and deliver all types of mail items.
- Manage customer service areas, manage financials and operational control.
- Motor Vehicle Licencing (MVL) on the eNaTIS system (doing new applications and renewals)
- Ensure Quality control in the office is maintain (by applying Quality Circle initiative being leaded by me)
- Ensure the adherence of Public Finance Management Act (PFMA) is followed.
- Attend telephone enquiries from customers who are phoning.
- Receive cash and verify if it corrects and ensure proper safeguarding of it.
- Responsible to setup a pay point
- Render a customer care and after sales service (handle enquiries, resolve complaints, manage customer queues)
- Assist with balancing activities on POS and reconciliation of pay-outs
- Prepare and present cash balances and substantiating documentation.
- Assist in ensuring the attainment of all operational targets.
- Keep and record statistics & maintain and present management information as required(manually/electronically)
- Issuing and reissuing the SASSA card swap by using Integrated Grant Payment System (IGPS)
- Capturing data for beneficiaries on the IGPS system
- Handle the queries of beneficiaries and respond as asked.
- And assist the Tellers when the is more demand for work.
- Reason for leaving: Retrenched due to operational reason
Intern: Marketing & Tourism
Enterprise iLembe
10.2016 - 09.2017
- Attend tourism related meetings
- Assist with tourism project
- Branding Enterprise iLembe during exhibition
- Administration (replicating the files, pack them appropriately, scanning, photocopying, typing report and printing)
- Vehicle logbooks monthly inspection for cars of Enterprise iLembe
- Assist in boardroom bookings for meetings
- Monitoring the storeroom weekly to ensure that the branding material is in order for marketing and events
- Reception: Taking calls from the switchboard telephone
- Liaising the local SMME’s tourism establishment around ILembe District Municipality with other institutions in the industry for workshops and training
- Facilitating or assist in events that are hosted by ILembe District Municipality
- Filing the media release from local newspapers talking about Enterprise iLembe every week (administration work)
- Website administration and hosting with the concern service provider
- Managing and updating database of tourism businesses around iLembe District Municipality.
- Reason for leaving: End of contract.
Education
B-TECH - Business Administration (management, finance & economics)
Durban University of Technology
01.2018
National Diploma - Tourism Management (tourism development, management, marketing & tourism practice)
Durban University of Technology
01.2015
Matric or Grade 12 (NSC) - undefined
Vukile High School
01.2012
Skills
Computer literacy: Microsoft Office package, Integrated Grant Payment System (IGPS) system and eNaTIS system
References
Irvin, Buhlalu, Regional Manager, Irvin.buhlalu@postbank.co.za, 082 229 5997
Interests
Sport & Exercising and Reading news papers
Sport(football) and Reading business news
Football
Timeline
Customer Service Clerk
South African Postbank
01.2025 - Current
Teller and Acting Cashier (B3/4)
South African Post Office
01.2019 - 04.2024
Intern: Marketing & Tourism
Enterprise iLembe
10.2016 - 09.2017
National Diploma - Tourism Management (tourism development, management, marketing & tourism practice)
Durban University of Technology
Matric or Grade 12 (NSC) - undefined
Vukile High School
B-TECH - Business Administration (management, finance & economics)
Durban University of Technology