Overview
Work History
Education
Skills
References
Interests
Sport(football) and Reading business news
Timeline
Generic

Bizinkosi Kwazikwakhe Ntuli

Maphumulo

Overview

9
9
years of professional experience
2
2
Languages

Work History

Customer Service Clerk

South African Postbank
01.2025 - Current
  • Responsible for verification and issuing of replacement cards to customers
  • Do pre-test on equipment allocated for functionality, ensure access to front end system and report any issues to the Team Leader
  • Collect and record all card stock received and ensure safekeeping of stock on hand
  • Issue card to customers upon verification and capture information on the front-end system as per SOP
  • Record each Card issued to beneficiaries or transferred to card issuers in the same centre
  • Updating of statistics on number of cards issued and customers assisted
  • Attending to queries related to the lost cards, pin resets and or damaged cards
  • Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping
  • Report any system related issues to the Team Leader and or contact centre to assist in resolution
  • Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required
  • And assist Team Leader to monitor queues at the distribution site while ensuring that elderly, disabled and sick customers are assisted speedily.

Teller and Acting Cashier (B3/4)

South African Post Office
01.2019 - 04.2024
  • Process the daily transactions done by the tellers to ensure the quality and operational control is maintained.
  • Present statistical information to the Manager for office oversight.
  • Cash management (transfer cash to the tellers where necessary, accept cash from G4S and do the banking)
  • Ensure cash, counter and office balance is maintained every day.
  • Process stock ordering for the office to avoid stock shortages in the office.
  • Promote, sell, and deliver all Post Office product and services.
  • Receive, accept, prepare, and deliver all types of mail items.
  • Manage customer service areas, manage financials and operational control.
  • Motor Vehicle Licencing (MVL) on the eNaTIS system (doing new applications and renewals)
  • Ensure Quality control in the office is maintain (by applying Quality Circle initiative being leaded by me)
  • Ensure the adherence of Public Finance Management Act (PFMA) is followed.
  • Attend telephone enquiries from customers who are phoning.
  • Receive cash and verify if it corrects and ensure proper safeguarding of it.
  • Responsible to setup a pay point
  • Render a customer care and after sales service (handle enquiries, resolve complaints, manage customer queues)
  • Assist with balancing activities on POS and reconciliation of pay-outs
  • Prepare and present cash balances and substantiating documentation.
  • Assist in ensuring the attainment of all operational targets.
  • Keep and record statistics & maintain and present management information as required(manually/electronically)
  • Issuing and reissuing the SASSA card swap by using Integrated Grant Payment System (IGPS)
  • Capturing data for beneficiaries on the IGPS system
  • Handle the queries of beneficiaries and respond as asked.
  • And assist the Tellers when the is more demand for work.
  • Reason for leaving: Retrenched due to operational reason

Intern: Marketing & Tourism

Enterprise iLembe
10.2016 - 09.2017
  • Attend tourism related meetings
  • Assist with tourism project
  • Branding Enterprise iLembe during exhibition
  • Administration (replicating the files, pack them appropriately, scanning, photocopying, typing report and printing)
  • Vehicle logbooks monthly inspection for cars of Enterprise iLembe
  • Assist in boardroom bookings for meetings
  • Monitoring the storeroom weekly to ensure that the branding material is in order for marketing and events
  • Reception: Taking calls from the switchboard telephone
  • Liaising the local SMME’s tourism establishment around ILembe District Municipality with other institutions in the industry for workshops and training
  • Facilitating or assist in events that are hosted by ILembe District Municipality
  • Filing the media release from local newspapers talking about Enterprise iLembe every week (administration work)
  • Website administration and hosting with the concern service provider
  • Managing and updating database of tourism businesses around iLembe District Municipality.
  • Reason for leaving: End of contract.

Education

B-TECH - Business Administration (management, finance & economics)

Durban University of Technology
01.2018

National Diploma - Tourism Management (tourism development, management, marketing & tourism practice)

Durban University of Technology
01.2015

Matric or Grade 12 (NSC) - undefined

Vukile High School
01.2012

Skills

Computer literacy: Microsoft Office package, Integrated Grant Payment System (IGPS) system and eNaTIS system

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References

Irvin, Buhlalu, Regional Manager, Irvin.buhlalu@postbank.co.za, 082 229 5997

Interests

Sport & Exercising and Reading news papers

Sport(football) and Reading business news

Football

Timeline

Customer Service Clerk

South African Postbank
01.2025 - Current

Teller and Acting Cashier (B3/4)

South African Post Office
01.2019 - 04.2024

Intern: Marketing & Tourism

Enterprise iLembe
10.2016 - 09.2017

National Diploma - Tourism Management (tourism development, management, marketing & tourism practice)

Durban University of Technology

Matric or Grade 12 (NSC) - undefined

Vukile High School

B-TECH - Business Administration (management, finance & economics)

Durban University of Technology

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