Summary
Work History
Education
Skills
Section name
Timeline
Generic

Goodness Biyela

Waitress
Durban

Summary

I am excited to apply for the Waitress position with a strong work ethic and passion for maintaining a welcoming and clean environment, I am confident in my ability to contribute to your team. My experience in hospitality has equipped me with the skills necessary to ensure guest satisfaction and uphold the highest standards of Guest Satisfaction.

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Work History

Waitress

Centre Court Restaurant
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress

Daytona Spur Restaurant
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Waitress

Silver Spear Spur Restaurant
  • Used cash registers and credit card machines to cash out customers.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Waitress

Havannah Grill Restaurant SunCoast
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Waitress

Jimmys Bar & Restaurant
  • Answered customers' questions, recommended items, and recorded order information.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cashier Supervisor

Housewife Market
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.

Education

High School Diploma -

Ndimande Secondary School
Durban
04.2001 -

Skills

  • Attention to detail – I take pride in ensuring that every room is spotless, well-organized, and meets the hotel’s quality standards From neatly arranged linen to thoroughly sanitized surfaces, I understand the importance of creating a comfortable space for guests
  • Efficiency & Time Management – Working in a fast-paced environment has taught me how to complete tasks promptly without compromising quality I am skilled at prioritizing
  • Customer Service & Professionalism – I understand that a positive guest experience goes beyond cleanliness I am courteous, approachable and always willing to assist guests with their needs, ensuring they feel valued and welcomed during their stay

Section name

  • Goodness Biyela
  • 112 Grosvenor Court
  • 41 Snell Parade, North Beach
  • Durban, KZN



  • Dear Sir / Madam
  • I am eager to bring my skills and dedication to your establishment and contribute to its reputation for excellence. I welcome the opportunity to discuss how I can be an asset to your team.
  • Thank you for your time and considerations.
  • Sincerely

Timeline

High School Diploma -

Ndimande Secondary School
04.2001 -

Waitress

Centre Court Restaurant

Waitress

Daytona Spur Restaurant

Waitress

Silver Spear Spur Restaurant

Waitress

Havannah Grill Restaurant SunCoast

Waitress

Jimmys Bar & Restaurant

Cashier Supervisor

Housewife Market
Goodness BiyelaWaitress