Bismark Incoom
Accra Ghana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Regional Manager
Cocoa Merchants Ghana Limited
09.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Auditory duties to enhance accountability
Customer Relationship Manager
Dwadifo Adanfo Microfinance
03.2012 - 08.2017
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Assisted customers with opening accounts and signing up for new services.
- Worked with clients to address and respond to client and partnership management issues.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Completed opening and closing functions to meet operational needs.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Skills
- Employee Performance Evaluations
- Task Delegation
- Operations Management
- Product and Service Knowledge
- Orientation and Training
- Customer Relationship Management (CRM)
- Staff Management
- Team Motivation
- Customer Relations
- Staff Supervision
Certification
- Certificate in 1-15 standards in caregiving - caredemy
- Diploma in caregiving - Alison course
Timeline
Assistant Regional Manager
Cocoa Merchants Ghana Limited
09.2017 - Current
Customer Relationship Manager
Dwadifo Adanfo Microfinance
03.2012 - 08.2017
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