Summary
Overview
Work History
Education
Skills
Attributes
General Experience
Career Plan
Completed Courses
Policy
Organizing Planning
Staff
Procedures
Control
General
Reason For Resignation
Work Number
Physical Address
Personal Information
Dependents
Timeline
Generic
Bionita Mienie

Bionita Mienie

Senior Client Service Officer
Fochville

Summary

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Offering solid foundation in organizational skills and quick learner eager to contribute to dynamic team environment. Brings understanding of administrative procedures and proficiency in computer applications to support office tasks and project coordination. Ready to use and develop communication and planning skills in Personal Assistant/ Administrator role.

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

20
20
years of professional experience
8084
8084
years of post-secondary education
1
1
Language

Work History

Client Services Manager

Solidariteit Helpende Hand
Carletonville
01.2021 - Current
  • Company Overview:
  • The Administrative Head's contribution to the achievement of the objectives of the Solidarity Helpende Hand lies in the duties, tasks and responsibilities to contribute to the development of an efficient and effective organization.
  • Interpret the overarching Solidarity Helpende Hand policy at work level
  • Implementation of policy
    Execution of financial policy through consultation with the regional manager
  • Policy evaluation
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Admin Head/Executive Personal Assistant

SAVF Carletonville
01.2010 - 01.2021
  • Facilitated effective communication between executives and their direct reports through timely correspondence management.
  • Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
  • Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
  • Liaised with internal departments and external partners, fostering strong professional relationships.
  • Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
  • Collaborated cross-functionally with various teams in order to drive successful completion of large-scale projects.
  • Implemented time management strategies for executives, resulting in improved prioritization and delegation of tasks.
  • Streamlined communication processes for increased efficiency and effectiveness in daily operations.
  • Displayed absolute discretion at handling confidential information.

Administrator

Deejay Apteek
01.2007 - 01.2008
  • Handling medical aid queries
  • Handling medical aid submissions and claims
  • General tasks in the pharmacy
  • Front shop assistant
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Customer Service Executive

Sterns & American Swiss
01.2005 - 01.2007
  • Customer Service
  • Stock Taking
  • Receiving Stock
  • Handling Cash
  • Answering Telephones
  • Displaying Stock
  • Customer Service
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Education

No Degree - Afrikaans, Engels, Huishoudkunde, Toerisme, Biologie, Tik

Wonderfontein Highschool
Carletonville
04.2001 - 01.2004

Basic First Aid Certificate - First Aid

Basic First Aid
Carletonville
01-2018

Conflict Management - Conflict Management

Conflict Management
Carletonville
01-2020

Fundraising Certificate - Fundraising

Fundraising Course
Carletonville
01-2021

Depression Support - Depression Management

Depression Management & Support
Carletonville
01-2021

Skills

  • Good communication skills, writing, reading, and speaking Good telephone etiquette and email handling

Client relationship building

Team development

Administrative support

Policy and procedure modification

Document control

Customer relations

Office management

Reporting skills

Document preparation

Relationship building

Attributes

  • Good interpersonal skills and self-motivated
  • Emotionally mature
  • Professional and responsible
  • Positively focused on problem-solving approach
  • Time management skills
  • Dedicated
  • Loyal work habits
  • Administratively strong

General Experience

Microsoft Word, Outlook, Power Point, Excel, Minute taking for meetings, Agenda preparation, Appointment management, Planning and organizing meetings, training, projects, fundraising, and other events, Planning, implementation, and finalization of projects, General administration – Telephonic, emails, liaising, General time management and planning on a daily basis

Career Plan

  • Aspire to be a leader and believe that the experience gained over the past 12 years will benefit me in expanding new opportunities.
  • To be proactive in helping my organization achieve set goals that will benefit the organization socially and economically.
  • To continuously be professional in the work environment.

Completed Courses

  • Basic First Aid, 2018
  • Conflict Management, 2020
  • Fundraising, 2021
  • Depression, 2021

Policy

  • Interpret the overarching Solidariteit Helpende Hand policy at work level
  • Implementation of policy
  • Execution of financial policy through consultation with the regional manager
  • Policy evaluation

Organizing Planning

  • Setting long and short-term goals for functional work programs
  • Functional organization of work and allocation of resources
  • Providing advice and guidance to subordinates
  • Ensuring horizontal and vertical communication
  • Delegating functions and duties as well as authority to receptionists, general assistants, and factotum
  • Coordinating activities within the department
  • Supervision, evaluation, and control
  • Identifying trends, expectations, and needs in the department and bringing them to the attention of the regional manager
  • Handling injury on duty

Staff

  • Direct control over the receptionist and general assistant, delegating duties and tasks to this person
  • Updating personnel records regarding leave, sick leave, disciplinary inquiries/hearings, grievance forms, and general correspondence
  • Being present at disciplinary inquiries and hearings, as well as assisting the regional manager with the above tasks, especially the record-keeping of the case if necessary

Procedures

  • Determining procedures for tasks within the department
  • Implementing procedures
  • Adopting and maintaining new technological resources
  • Determining simple/functional routes for activities
  • Continuously preventing theft and fraud

Control

  • Reviewing leave and sick leave applications
  • Setting standards within the department
  • Promoting productivity
  • Assisting with the preparation of reports (service plans, annual reports)
  • Holding regular meetings with subordinates
  • Compiling and updating statistics in the department
  • Recommending leave of personnel in the department
  • Auditing service/daily log sheets/vehicle travel statements

General

  • Support the initiative and implementation of fundraising
  • Perform all duties and tasks that are not mentioned can be delegated
  • In the absence of a position holder for a specific position, the administrative head must ensure that the functions of that job are performed

Reason For Resignation

Better job prospects

Work Number

018 786 1016/8

Physical Address

89 Losberg Straat, Fochville, Gauteng, 2515

Personal Information

  • ID Number: 861127 0107 085
  • Health Status: Excellent
  • Notice Period: 1 Calendar month
  • Date of Birth: 11/27/86
  • Gender: Female
  • Driving License: Code 08
  • Marital Status: Engaged

Dependents

  • Francois Bennett, 14
  • Lianke Bennett, 8

Timeline

Client Services Manager

Solidariteit Helpende Hand
01.2021 - Current

Admin Head/Executive Personal Assistant

SAVF Carletonville
01.2010 - 01.2021

Administrator

Deejay Apteek
01.2007 - 01.2008

Customer Service Executive

Sterns & American Swiss
01.2005 - 01.2007

No Degree - Afrikaans, Engels, Huishoudkunde, Toerisme, Biologie, Tik

Wonderfontein Highschool
04.2001 - 01.2004

Basic First Aid Certificate - First Aid

Basic First Aid

Conflict Management - Conflict Management

Conflict Management

Fundraising Certificate - Fundraising

Fundraising Course

Depression Support - Depression Management

Depression Management & Support
Bionita MienieSenior Client Service Officer