BILL JABULANI SIBINDI
Avondale
Summary
Focused Project Manager bringing 2.5 years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that will improve your company performance.
Overview
8
8
years of professional experience
Work History
Contact Center Representative
Emerald Bay Limited
Lusaka
11.2023 - Current
- Answered customer inquiries via phone, email, and chat.
- Suggested new processes for handling customer inquiries efficiently.
- Educated customers on features and benefits of products or services.
- Attended regular training sessions on relevant topics to stay updated with industry trends.
- Provided technical support to customers on products or services offered by the company.
Senior Inside Sales Agent/Senior Customer Service Representative
Fay Servicing Zambia
Lusaka
11.2022 - 10.2023
- Resolved customer complaints regarding sales and service.
- Supported Fellow sales team members to drive growth and development.
- Service Mortgage loans held by customers
- Collect payments and help with the overall loan servicing
- Encourage a friendly approach to our customers to ensure the company remains in good standing.
Project Manager
FSIO/Zenernet
06.2022 - 11.2022
- PTO - Managed over 100 projects through the utility approvals (PTO) projects - Keeping clients up to date on the state of their solar Projects
- Collect pending balances from customers - Ensure Solar Projects are submitted to the utility for final permission to operate (PTO) in a timely manner
- Set up monitoring profiles for clients to view their solar system production online
- Ensuring all paperwork required for PTO is available after the solar system has passed building inspection
- Created team objectives and roles with specific goals outlined for each individual.
- Modified project plans when needed to better align with organizational objectives.
Utilities Supervisor
SVAS/Zenernet
03.2022 - 06.2022
- Managed over 100 projects through the utility approvals (PTO) projects
- Keeping clients up to date on the state of their solar Projects.
- Collect pending balances from customers
- Created team objectives and roles with specific goals outlined for each individual.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Led meetings with internal team members, consultants and contractors.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
Senior Project Coordinator
SVAS/Zenernet
01.2021 - 03.2022
- Maintain project schedules by managing deadlines and adjusting workflow as needed
- Facilitate business operations by generating project status reports for corrective action
- Pipeline Management
- Deliver high level of service to clients to both maintain and extend, working relationship for future business opportunities.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
Project Coordinator
SVAS/Zenernet
03.2020 - 12.2020
- Work with project manager to implement project schedules to meet key milestones at every phase
- Collaborate with cross-functional teams to draft project schedules and plans - Maintain project schedules by managing deadlines and adjusting workflow as needed
- Facilitate business operations by generating project status reports for corrective action
- Pipeline Management
- Deliver high level of service to clients to both maintain and extend working relationship for future business opportunities
Enrollment Advisor
Texila American University
Lusaka
01.2018 - 06.2019
- Advising potential students on the best career paths based on interests and qualifications.
- Assisted students with filling out and submitting applications for admission.
- Provided information about class options, educational materials and available services.
- Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs.
- Achieved repeat business and referrals through personalized services.
Sales Consultant
Call Aid
Lusaka
01.2017 - 11.2017
- Converting leads to sales: Selling holiday destinations across Europe
- Taking inbound sales/customer service calls
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor of Science - Banking And Financial Support Services
University of Lusaka
Lusaka, ZambiaZICA Technician Certificate Level -
Evelyn Hone College
Lusaka, Zambia06.2014
Skills
- Project management
- Problem solving and analysis
- Team Leadership
- Customer service
- Sales
- Documentation and Reporting
- Quality Assurance
Accomplishments
- Project Coordinator role
Achievement: Successfully helped hundreds of solar systems get installed and turned on, with only a cancellation rate of 20%, which is an industry leading rate. This helped Zenernet Solar generate $7 million in revenue, making us the 7th fastest growing company in the US for the year 2020 (https://www.linkedin.com/posts/svas-international_project-teamwork-solar-activity- 6784091000928272384-4703)
- Utilities Supervisor - PTO
Goal: As Utilities Supervisor, my goal was to make sure all projects that passed city inspection were submitted for final approval with the client's utility companies
Result: In my one month probationary appointment as Utilities Supervisor in February 2022, I oversaw the clearing of backlogged projects pending PTO, immediately improving approved applications by more than double in my first month (39 to 83 approvals). This number increased to over 100 in each of the following two months, resulting in a cleared backlog coupled with creating the ability to submit projects for approval to operate in real time.
Interests
- Quizzing
- Reading
- Sports
References
- Beatrice Lupenga: Assistant Vice President - Fay Servicing Zambia - 0972416121
- Jarrett Hult: Zenernet Managing Director jarretthult@hotmail.com
- Francis Sinzala: Texila American University - Former Sales Team Leader sinzalaf@yahoo.com 0979625320
- Caroline Simmons: Call Aid Management Sales team leader - simmons.ck5@gmail.com 0974007148
- Ian G Ncube: RSM Ltd Partner and CEO - ian@cmi.co.zm 0977435536
Timeline
Contact Center Representative
Emerald Bay Limited
11.2023 - Current
Senior Inside Sales Agent/Senior Customer Service Representative
Fay Servicing Zambia
11.2022 - 10.2023
Project Manager
FSIO/Zenernet
06.2022 - 11.2022
Utilities Supervisor
SVAS/Zenernet
03.2022 - 06.2022
Senior Project Coordinator
SVAS/Zenernet
01.2021 - 03.2022
Project Coordinator
SVAS/Zenernet
03.2020 - 12.2020
Enrollment Advisor
Texila American University
01.2018 - 06.2019
Sales Consultant
Call Aid
01.2017 - 11.2017
Bachelor of Science - Banking And Financial Support Services
University of Lusaka
ZICA Technician Certificate Level -
Evelyn Hone College
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