Bibian Sithable Mgombane
Boksburg
Summary
Highly motivated and customer-focused professional with exceptional communication and problem-solving skills. Adept at managing customer interactions, resolving inquiries efficiently, and providing high-quality support. Experienced in customer service, sales, and stakeholder engagement, with a proven track record of meeting targets and improving customer satisfaction. Thrives in fast-paced environments and excels in both independent and collaborative settings.
Dedicated call center agent with expertise in CRM software and conflict resolution. Proven ability to enhance customer satisfaction by effectively resolving inquiries and complaints.
Overview
9
9
years of professional experience
Work History
Call center agent
TG Security systems
02.2023 - 02.2025
- Provided inbound call service and support functions to United States-based clients.
- Assisted internal and external customers with inquiries, troubleshooting, and account reviews.
- Delivered technical support for mobile devices and ensured seamless user experiences.
- Maintained high levels of customer satisfaction by efficiently resolving complaints and concerns.
Sales representative
Scion Recycling
04.2020 - 12.2022
- Facilitate job placement services for students or clients seeking employment.
- Offer ongoing support and resources to place candidates for career advancement.
- Guide resume writing, interview preparation, and job search strategies.
- Organize job fairs and networking events to connect candidates with employers.
- Collaborate with educational institutions to align training programs with job market needs.
- Provided strategic leadership and training to enhance team performance and effectiveness.
Customer Support representative
Charitable Bookings - London
03.2018 - 01.2020
- Managed concierge services for restaurant and hotel bookings, ensuring a seamless customer experience.
- Updated spreadsheets, managed databases, and worked with CRM software to optimize customer interactions.
- Handled social media management to enhance customer engagement and brand visibility.
Sales Representative (Short-Term Insurance)
Oaksure Financial Services
01.2016 - 12.2017
- Conducted cold calls to potential clients and successfully sold car, vehicle, and business insurance.
- Generated leads and established stakeholder engagement strategies to expand customer base.
- Met and exceeded sales targets through effective communication and negotiation skills.
Education
BSc - Economics and finance
Great Zimbabwe University
Matric Certificate -
St Columba's High school
ALX Virtual assistant certificate -
Skills
- Customer Relationship Management (CRM) Software
- Call Center Support & Troubleshooting
- Sales & Lead Generation
- Account Management
- Conflict Resolution & Customer Retention
- Microsoft Access & Internet Applications
- AWS Cloud
References
Available upon request
Languages
- English
- Zulu
- German
Additional Information - Driver License
Code 8
Languages
English
First Language
Timeline
Call center agent
TG Security systems
02.2023 - 02.2025
Sales representative
Scion Recycling
04.2020 - 12.2022
Customer Support representative
Charitable Bookings - London
03.2018 - 01.2020
Sales Representative (Short-Term Insurance)
Oaksure Financial Services
01.2016 - 12.2017
BSc - Economics and finance
Great Zimbabwe University
Matric Certificate -
St Columba's High school