BIANCA THATO MOKOENA
Johannesburg,GP
Summary
Detail-oriented professional with experience in the hospitality industry. Skilled in multitasking, relationship management, and effective communication between front-of-house and back-of-house teams. Eager to contribute to a positive dining experience and uphold high food safety standards.
Overview
4
4
years of professional experience
Work History
Assistant Waiter
CUSTOMER SERVICE
ROSEBANK SOUTH AFRICA
03.2019 - 08.2023
- Assisted in delivering food and beverages to guests promptly and accurately.
- Collaborated with waitstaff to ensure seamless service during peak hours.
- Supported table setup and breakdown, maintaining cleanliness and organization.
- Learned menu items and daily specials to provide informed recommendations.
- Communicated effectively with kitchen staff to fulfill guest orders efficiently.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Contributed to increased efficiency by streamlining communication between front-of-house and back-of-house staff members.
- Ensured compliance with health and safety regulations by maintaining proper sanitation practices in all aspects of food handling and service.
Education
High School Diploma -
NGHUNGHUNYANE HIGH SCHOOL
SOWETOSkills
- Cleanliness standards
- Patience and empathy
- Strong multitasking
- Customer service focus
- Adaptability under pressure
- Food safety
- Cash handling proficiency
- Order accuracy
- Cash handling
- Relationship management
- Professional appearance
Languages
English
Upper intermediate (B2)
Timeline
Assistant Waiter
CUSTOMER SERVICE
03.2019 - 08.2023
High School Diploma -
NGHUNGHUNYANE HIGH SCHOOL