BIANCA PATRICIA NICKOLA
Entrepreneur
Springs,GP
Summary
Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Co-Business Owner /Administrator
LTS Refrigeration
Springs
11.2020 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Put together realistic budgets based upon costs and fees for successfully operating business
- Trained and motivated employees to perform daily business functions
- Conducted target market research to scope out industry competition and identify advantageous trends
- Built and deployed operational procedures, training programs and administrative systems to handle needs
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports
- Learned and remained updated on statutory requirements and regulations
- Consulted with customers to assess needs and propose optimal solutions
Branch Manager
Capitec Bank
Rivonia
12.2016 - 08.2019
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Assessed expansion plans and presented costs to forecast trends and recommend changes
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Reviewed all loan applications to ensure compliance in accordance to all banking policies
- Engaged employees in business processes with positive motivational techniques
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Assessed employee performance and developed improvement plans
- Recommended loan approvals and denials based on customer loan application reviews
- Protected company assets with strategic risk management approaches
- Gathered and reviewed customer feedback to improve operations
- Maintained friendly and professional customer interactions
Branch Manager in Training
Capitec Bank, White River / Centurion
02.2016 - 11.2016
- Increased customer satisfaction by resolving any product or service issues
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used Microsoft Word and other software tools to create documents and other communications
- Supervised work of contracted employees to keep on task for timely completion
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Carried out day-day-day duties accurately and efficiently
- Onboarded new temps by entering into [Software] and setting up in time clock
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote healthy working environment
- Participated in team-building activities to enhance working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service
Assistant Branch Manager
Capitec Bank, White River
04.2014 - 01.2016
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Supervised team of 13 branch employees and made recommendations regarding performance evaluations
- Developed sales strategy to meet established sales objectives
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files
- Trained and developed new team members in alignment with branch service standards and objectives
- Analyzed, reduced and controlled expenses by improving resource allocation
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Reviewed credit applications for risk factors and credit worthiness
Service Consultant
Capitec Bank
Nelspruit, Barberton
10.2011 - 04.2014
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Suggested add-on services that would be helpful to customers and improve bottom line
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Documented problems and corrective actions to maintain records
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Maintained high customer satisfaction standards to meet or exceed targets
- Increased efficiency and team productivity by promoting operational best practices
General Administrator
VECA CC/EUREKA GUEST HOUSE, Krugersdorp
01.2009 - 01.2011
- Managed 5 team members across 3 departments, resulting in approximate R250000 increase in annual revenue
- Assisted in recruiting, hiring and training of team members
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Directed strategic workforce planning, performance management, and benefits administration
- Drafted invoices for completed work
Education
Copywriting For Conversions
Alison
01.2021 - 01.2021
Incoterms
Udemy
01.2021 - 01.2021
Python Programming
Udemy
01.2021 - 01.2021
Computer Studies
Milpark Education
01.2016 - 05.2016
Management
University Stellenbosch
04.2015 - 08.2015
High School Diploma -
Riebeeckrand High School
01.2008 - 12.2008
Music Education
Trinity College London
10.2007 - 02.2008
Skills
Leadership
Computer skills
Interpersonal Communication
Good telephone etiquette
Customer Service
Cultural awareness
Accomplishments
- ABM (Assistant Branch Manager) Programme – CAPITEC BANK2014BM (Branch Manager) Programme – CAPITEC BANK2016CBLP (Leadership) Programme – CAPITEC BANK2017- No certificate issued.
- Long Service Certificate – CAPITEC BANK5 Years2017, Results-driven, highly motivated professional with strong leadership and management skills.
- Problem-solving as efficient and effective as possible.
- Team support and leading by example.
- Always striving for excellent customer service.
- Always maintaining high staff morale to ensure we drive company objectives constantly.
- Always going the extra mile.
Timeline
Copywriting For Conversions
Alison
01.2021 - 01.2021
Incoterms
Udemy
01.2021 - 01.2021
Python Programming
Udemy
01.2021 - 01.2021
Co-Business Owner /Administrator
LTS Refrigeration
11.2020 - Current
Branch Manager
Capitec Bank
12.2016 - 08.2019
Branch Manager in Training
Capitec Bank, White River / Centurion
02.2016 - 11.2016
Computer Studies
Milpark Education
01.2016 - 05.2016
Management
University Stellenbosch
04.2015 - 08.2015
Assistant Branch Manager
Capitec Bank, White River
04.2014 - 01.2016
Service Consultant
Capitec Bank
10.2011 - 04.2014
General Administrator
VECA CC/EUREKA GUEST HOUSE, Krugersdorp
01.2009 - 01.2011
High School Diploma -
Riebeeckrand High School
01.2008 - 12.2008
Music Education
Trinity College London
10.2007 - 02.2008