Bianca Wiese

• Creating and maintaining websites
• Advertisements on social media as well as keeping up media presence
• Liaising with clients over emails as well as through website and phone calls
• Quotations, Invoice & Stock Control on Quickbooks
• Meeting minutes
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.
• Setting up of spreadsheet on Excell
• All HR and PR duties
• Organized and coordinated conferences and monthly meetings.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Developed and maintained automated alert systems for important deadlines.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Facilitated training and onboarding for incoming office staff.
• Handled confidential and sensitive information with discretion and tact.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Created and managed office systems to efficiently deal with documentation.
• Worked with senior management to initiate new projects and assist in various processes.
• Filed paperwork and organized computer-based information.

• Teaching Business English to professionals all over the worldLessons include:Setting up reports, writing emails, business vocabulary, business etiquette in the international corporate industriesHelping students with correct pronunciations as well as fluency and how to be professional in a business environmentI help adult students with immigration preparation as well as IELTS exams

Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Capturing of invoices
• Weekly and monthly stock control and orders
• Weekly and monthly Staff meetings
• Meeting minutes
• Employee work schedules and working hours
• Liaising with suppliers and vendors as well as events
• Employee wages and petty cash
• Cash up
• All operations
• Design & Changes of POS system

• Quotations and Invoices on Excel Spreadsheets
• Wages of more than 50 employees and payroll
• Diary keeping
• Arranging meetings
• Petty cash
• All payments made online for purchases
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Oversaw personal and professional calendars and coordinated appointments for future events.