Bianca Vermaak

Insurance Administrator

Johannesburg

Summary

Dynamic Booking Agent with a proven track record at Capital Legacy, excelling in customer service and problem-solving. Expert in call management and data entry, I enhanced team collaboration and streamlined booking processes, ensuring efficient communication. Recognized for my adaptability and commitment to client satisfaction, I consistently delivered exceptional support and maintained accurate records.

Experienced booking professional with strong focus on client satisfaction and results. Adept at negotiating contracts, coordinating schedules, and managing client relationships. Known for effective teamwork, adaptability, and reliability under changing conditions. Skilled in communication, problem-solving, and strategic planning.

Overview

years of professional experience

Work History

Booking Agent

Capital Legacy

12.2022 - Current

Collaborated with Consultants talent scouts to pursue leads and pitch potential representation.
Streamlined booking processes for increased efficiency and reduced turnaround time.
Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.

Receptionist Administrator

Alert Engine Parts

12.2014 - 11.2022

Answered incoming calls, directing clients to individuals addressing specific needs.
Handled complaints and questions, and re-directed calls to other team members.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

High School Oosterlig

Boksburg

04.2001 -

Skills

Scheduling

Microsoft office

Problem-solving

Time management

Complaint handling

Schedule management

Calendar management

Travel coordination

Email management

Timeline