Bianca Schutte
Pharmacist Assistant PBQ
Kempton Park
Summary
Innovative and goal-oriented Pharmacist Assistant committed to excelling in all tasks given to me. Im a dedicated team player skilled at mediation and conflict resolution. Drives company growth through achieving all targets and KPI's.
I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Pharmacist Assistant with +- 5 years of experience in pharmacy settings. Highly skilled in dispensing and packaging prescriptions accurately and quickly. Proven excellence in communicating with medical aids and authorisations of chronic medicine and rule exception authorisations. Dedicated to answering customer questions concerning medication protocol.
Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds. Proven history of providing exceptional customer service to drive client retention. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Qualified Pharmacist Assistant (P61823)
Dis-Chem Greenstone Mall / Glen Acres
Glen Marais
11.2018
- I have gained oncology experience by being able to learn the picking and packing process as well as doing claims for customers on Marconi and the pharmacy cashier system
- And responding to clients directly with feedback on deliveries and what items ordered are out of stock
- And following up on to-follow orders before cut-off
- Complete my daily work tasks within my scope of practice
- Ensure Med Xpress is up to date and all orders not collected cancelled and system updated accordingly
- Do daily reports of tracking on outstanding scripts, to investigate and give detailed feedback to dispensing manager
- To ensure monthly targets are reached and to motivate my collages
- To ensure store and myself is within compliance and make money and percentage value target
- Do monthly stock management to ensure any or all stock due to expire are removed from shelves and noted down for the dispensary manager
- Discard of expired medication as recommended by law
- Manage deliveries and drivers to ensure all urgent medication reaches the clients in time
- Handling of incoming calls and the collections bell and emails, to assist client as far as possible and within my scope of practice a/p pharmacy council
- Place orders with Brunel
- Manage To-follows – and ensure all medications owed to clients are sourced and sent to clients asap
- Assist with merchandising dispensary and OTC.
Data Capturer
Arwyp Medical Centre
Kempton Park
02.2018 - 10.2018
- Capture all medical, surgical, cleaning and maintenance invoices
- Ensure all invoices are received before each month end
- Assist with queries and outstanding invoices
- Request invoices and POD’s from companies
- Make payments to selected companies
- Confirm and ensure clients are not double billed and correct amounts are sent to medical aids for payments
- Assist in front shop with clients and monthly stock takes
- To work under little and / or no supervision
- Give detailed feedback regarding any price differences
- Ensure monthly and weekly deadlines are met
- Make sure all invoices are received via goods received before capturing
- Send all proof of payments to clients and confirm they received it
- Compiling sorting invoices in batch order to be sent to finance.
Customer Service Controller
DB Schenker South Africa
Jet Park
06.2017 - 11.2017
- Managing Osram, Ledvance, ABB, Danfoss, KTM, BSC Stationary Sales
- Weekly delivery reports
- Reporting on monthly KPI’s
- Booking customer collections on system, and doing follow up
- Assisting customers with tracking and tracing consignments
- Completing daily endorsed pods
- Adding the endorsed pods to a customer query log and send it weekly.
Service Analysist
RTT Logistics
Jet Park
04.2016 - 06.2017
- Compile daily stats received from all branches and send to manager
- Complete and compile excel reports with date of deliveries and feedback needed to achieve delivery in conformance
- Do weekly and monthly conformances to confirm the reasons orders are not delivered in conformance
- Do daily follow up on orders to ensure order is delivered in conformance
- General administrative support to various departments
- Act as point of contact for receiving customer’s calls
- Screen and direct customers for deliveries
- Perform all administrative related functions within the department
- Liaising with salespeople and reps for all MTN related queries
- Ensure 98% accuracy on delivery daily
- Generate daily and monthly reports as requested by management and client (MTN retail & branded)
- Attend to daily client emails with queries regarding deliveries
- Update addresses and reroute orders as per client’s request
- Daily retail late delivery reports
- Direct communication with MTN
- General administration duties
- Courier parcels pick-up and delivery, occasional switchboard
- Reconciliations
- Reporting.
Data Capturer
Arwyp Medical Centre
Kempton Park
06.2014 - 07.2015
- Capture all medical, surgical, cleaning and maintenance invoices
- Ensure all invoices are received before each month end
- Assist with queries and outstanding invoices
- Request invoices and POD’s from companies
- Make payments to selected companies
- Confirm and ensure clients are not double billed and correct amounts are sent to medical aids for payments
- Assist in front shop with clients and monthly stock takes
- To work under little and / or no supervision
- Give detailed feedback regarding any price differences
- Ensure monthly and weekly deadlines are met
- Make sure all invoices are received via goods received before capturing
- Send all proof of payments to clients and confirm they received it
- Compiling sorting invoices in batch order to be sent to finance.
Rental Sales Agent
AVIS Rent a Car
OR Tambo International Airport
11.2013 - 05.2014
- Assist local and international clients with the complete process of checking in / checking out of vehicles reserved
- Deal with clients in a professional and decent manner and keep calm and focused when dealing with an irate or difficult client
- Ensure all reserved vehicles are ready and available for client collection
- If not to assist clients with vehicle upgrade or to upsell to next available car group and ensure client is completely satisfied when leaving
- Make sure all client needs and special requests are arranged and ready for clients
- Inform all clients beforehand of all documents and cards needed to rent a vehicle
- To do manual check in and check out if there should be any system failures
- Explain all charges and waivers
- Calculate prices and waivers without using the systems
- Assisting clients with reservations
- General administration duties
- Administration support to other staff/departments
- Systems used, further training obtained with company: Completion of RAC – new hire course with 93%
- Learner guide fully completed / completion of exams on PAI with 77%
- Completion of wizzard simulation exam with 96%
- Wizzard, licence id, MS outlook, MS word, google maps.
Booking Agent & Service Analyst
RTT Logistics
Jet park
11.2011 - 11.2013
- To confirm all needed details (address, RICA details and alternative contact numbers) with the client
- Confirm delivery dates that clients will be available to receive parcel
- Inform client of all documents needed to receive parcels and who will be allowed to sign for order if not RICA
- Make sure all clients are at least attempted 3 times over a period of 2 days
- Inform service analyst dealing with account to request alternative contact details from account holders
- To ensure the correct relevant service analyst is immediately informed of all client escalations, exceptions and special arrangements
- To take incoming calls and assist client with general delivery queries
- Make bookings if client is calling back
- General administration duties
- Administrative support
- Act as point of contact for receiving customers, calls, and also screen and direct customers for deliveries
- Perform all administrative related functions within the department
- Liaising with salespeople and reps for all MTN related queries
- Ensure 98% accuracy on delivery daily
- Generate daily and monthly reports as requested by management and client (MTN corporate).
Education
Hoerskool Birchleigh
NQF Level 4 - Health Sciences And Social Services
Health Science
Johannesburg 01.2019 - 02.2023
Skills
Internet Software – Microsoft Internet Explorer, Google Chromeundefined
Availability
30 days’ notice period
Coursework
- RAC – New Hire 2013
- Wizzard Simulation 2014
- Fire Fighter - Basic 2012
- First Aid – Intermediate 2013
- First Aid level 2 & 3 2020
- Pharmacist Assistant Learner Basic 2020
- Qualified Pharmacist Assistant (PBQ) 2022
Physical Address
Shangrila Comp #3, Cnr Pierneef & Elgin str, Birchleigh, Kempton Park, 1916
Driver License
Yes, Code 8
Criminal Record
Clear
Personal Information
- ID Number: 910607 0150 08 7
- Gender: Female
- Nationality: South African
References
- Norah Marsh, RTT Logitics, Customer Service Manager/Supervisor, 072 189 5906
- Lucina Viljoen, AVIS Rent a Car, Customer Service Manager/Supervisor, 083 238 0174
- Ella Page, Arwyp Medical Centre, Procurement Manager, 082 737 4970
- Karin Odendaal, DB Schenker South Africa, Customer Service Manager/Supervisor, 082 922 9889
- Johan Jordt, Dis-Chem Greenstone Mall, Dispensary Manager, 072 276 3925
- Hano Van Staden, Dis-Chem Glen Acres, Dispensary Manager, 082 372 9425 – Current Manager
Certification
Qualified Pharmacist Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Hard work beats talent when talent doesn't work hard.”
This quote is attributed to Tim Notke, a high school basketball coach, and was popularized by Kevin
Timeline
Qualified Pharmacist Assistant
02-2023
NQF Level 4 - Health Sciences And Social Services
Health Science
01.2019 - 02.2023
Qualified Pharmacist Assistant (P61823)
Dis-Chem Greenstone Mall / Glen Acres
11.2018
Data Capturer
Arwyp Medical Centre
02.2018 - 10.2018
Customer Service Controller
DB Schenker South Africa
06.2017 - 11.2017
Service Analysist
RTT Logistics
04.2016 - 06.2017
Data Capturer
Arwyp Medical Centre
06.2014 - 07.2015
Rental Sales Agent
AVIS Rent a Car
11.2013 - 05.2014
Booking Agent & Service Analyst
RTT Logistics
11.2011 - 11.2013
Hoerskool Birchleigh
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