BIANCA NIEMAND
Summary
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Afritemba Leisure
06.2025 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
General Manager
MIKS Gaming & SSS
12.2023 - 05.2025
- Dual role: General Site Manager (SSS Casino) and Group Administrator (7 sites)
- Elevated casino rating from 7th to 3rd place within 6 months among 10 Eastern Cape sites
- Managed team of 15 employees
- Oversaw procurement and inventory control
- Ensured regulatory compliance and staff training
- Maintained operational efficiency for 40 gaming machines
- Supervised scheduling and payroll
- Conducted audits and promoted events via social media and onsite marketing
Administration Manager
MIKS Gaming
10.2021 - 05.2025
- Oversaw administration for 7 entities
- Reported to Group General Manager
- Managed financial reporting, cash flow, audits, and HR support
- Led marketing initiatives and operational improvements
- Increased hotel room occupancy through new marketing and reporting strategies
- Supported and trained site managers and administrative staff
Administrator
Humansdorp Hotel
03.2019 - 09.2021
- Support General Manager with daily administrative duties, payroll management, and business finance oversight
- Pursued a Bachelor's degree while working full-time
- Developed and implemented Covid-19 safety protocols during the pandemic
- Sustained business operations as one of three key personnel during lockdowns
Receptionist
Humansdorp Hotel
01.2018 - 02.2019
- Managed front-desk operations, including:
- Reservation management
- Guest complaint resolution
- Inquiries and customer service
- Bar stock orders
- General office administration
- Expanded responsibilities (July 2018):
- Generated sales receipts and invoices
- Recorded expenses on QuickBooks and Sage Pastel
- Conducted cash reconciliation for bar and gaming areas
- Obtained Gambling Key Person License from Eastern Cape Gambling Board
- Expanded role in October 2021 to oversee six additional entities in the Eastern Cape, demonstrating adaptability and growth capacity
Education
Bachelor of Business Administration (BBA) -
IIE Independent Institute of Education
01-2022
National Senior Certificate -
Nico Malan High School
01-2010
Skills
- Business Management
- Problem Solving
- Time Management
- Flexibility
- Human Resource Support
- Financial budgeting
- Result-Driven approach
- Business administration
- Self-motivation
- Organization and multitasking
- Office management
- Staff management
Accomplishments
Makana Tourism
LANGUAGES
Afrikaans - Native
English - Fluent
References
Mr. Trevor Amos, 082 809 9132, Rhodes University
Mrs. Lee-Ann Green, 076 529 1124, SG Consultants
Mrs. Shanaaz Ismail, 082 293 4978, Miks Gaming
Timeline
Administrative Manager
Afritemba Leisure
06.2025 - Current
General Manager
MIKS Gaming & SSS
12.2023 - 05.2025
Administration Manager
MIKS Gaming
10.2021 - 05.2025
Administrator
Humansdorp Hotel
03.2019 - 09.2021
Receptionist
Humansdorp Hotel
01.2018 - 02.2019
Bachelor of Business Administration (BBA) -
IIE Independent Institute of Education
National Senior Certificate -
Nico Malan High School
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