Bianca Morton

• Dispensing Medications: Assist pharmacists in dispensing hormone replacement therapy (HRT) medications, weight management medications, peptide treatments, supplements, and injections
• Patient Counseling: Provide patients with clear instructions on medication use, potential side effects, and administration techniques for injections and other treatments
• Medication Management: Maintain accurate records of patient medications, including dosages, frequencies, and potential interactions
• Inventory Management: Monitor inventory levels of medications, supplements, and supplies, and notify pharmacists of any shortages or discrepancies
• Compounding Assistance: Assist pharmacists in compounding customized medications, such as hormone replacement therapy (HRT) creams and peptides
• Treatment Plan Management: Assist pharmacists in developing and managing patient treatment plans, including monitoring progress and adjusting medications as needed
• Quality Control: Participate in quality control measures to ensure accuracy and precision in medication dispensing and compounding
• Compliance: Ensure compliance with relevant laws, regulations, and industry standards, including
• HIPAA and OSHA
• Additional Responsibilities:
• Phone and Email Support: Respond to patient phone calls and emails, providing assistance and resolving issues
• Data Entry: Accurately enter patient data, medication information, and other relevant details into pharmacy software systems
• Stockroom Management: Maintain a clean and organized stockroom, including storing medications, supplies, and equipment.

Allergy Specialist Support:

• Coordinate patient scheduling, registration, and billing for Immunotherapy and lung function testing services

• Prepare and maintain confidential patient records, reports, and other documents

• Assist with Immunotherapy treatments, including allergen extract preparation and treatment room setup

• Conduct lung function testing, including spirometry, lung volumes, and diffusion capacity tests

• Maintain compliance with regulatory requirements, such as HIPAA and OSHA

• Obtain medical aid authorizations and process PMB applications

• Ensure compliance with SAHPRA regulations and guidelines

• Billing and Recons on GoodX

Pediatrician Support:

• Manage front desk operations, including patient check-in and check-out

• Handle billing, bookings, and patient inquiries

• Liaise with patients, parents, and healthcare providers to ensure seamless care coordination

• Billing and Recons on Healthbridge

Experience Highlights:

• Immunotherapy Experience: Coordinated patient care and administrative tasks for Immunotherapy treatments, including allergen extract preparation and treatment room setup

• Lung Function Testing Experience: Assisted with pulmonary function testing (PFTs), includingspirometry, lung volumes, and diffusion capacity tests

• Electronic Medical Records (EMRs): Proficient in EMR systems, ensuring accurate and efficient patientdata management

• Patient Care Coordination: Successfully coordinated care for patients undergoing Immunotherapy and lung function testing, ensuring seamless transitions between appointments and treatments

• Medical Aid and Regulatory Compliance: Experienced in obtaining medical aid authorizations,processing PMB applications, and ensuring compliance with SAHPRA regulations and guidelines

• Front Desk Operations: Proven ability to manage front desk operations, including patient check-in andcheck-out, billing, and bookings

• Schedule all admin related appointments with the doctor and the various service providers
• Liaise with contractors such as IT specialists, Suppliers etc
• Maintain all supplier contracts and agreements
• Ordering stock from various places: pharmacies, stationers etc
• Support of various marketing initiatives
• Assist the doctor with all office admin and personal related tasks
• Maintaining the CPD register
• Planning / assistance with the launch
• Oversee office inventory, maintain office equipment and supplies, and place orders
• Maintain client records, schedule and confirm appointments, and address client inquiries

• Answering calls
• Bookings
• Managing patient queries
• Attending to emails
• All-rounder task around practice
• Assisting chemo treatment patients to wards and chemo lounge and Dr practice rooms
• Assisting practice manager with daily admin duties
• Liaising with lancet for patients blood results, CT reports,pet scans, mammogram reports
• Uploading reports and results to patients profile
• Printing scripts
• Collecting patients medication at pharmacy
• PMO

• Reception
• Billing and payments
• Medical aid Authorization's
• Appointment confirmation
• Liaising with patient
• Treatment plans and Lab Liaising

• Answer all incoming calls
• Transfer all enquiries to the relevant department
• Welcome visiting customers
• Introducing new customers to Business Development team
• Notify the correct team/person of the arrival of guests for meetings etc
• Administration
• Process customers orders received telephonically, via email or walk in with existing customers -
• Accurately and timeously
• Communicate with customers if there is a delay on stock or if the company is unable to fulfill orders
• Filing of documentation
• Assisting customers with profile registration documents for the Debtors department
• Accepting payments from customers i.e
• EFT or Credit card machine for Debtors processing
• Document credit card payments accurately and daily
• Loading credit note requests on system
• Communicating back orders to Procurement
• Communicating important information to customers if needed
• Pulling signed invoices or proof of payments for the Debtors department when requested
• Answering emails and/or WhatsApp's timeously
• Building relationships with customers
• Required to get Export documents from customers that are purchasing from across borders
• Liaise with the Warehouse Supervisor about deliveries that need to take place

• Authorization of medical aids
• Bookings
• Dealing with patient queries telephonically and in person
• Accepting payments
• Liaising with all Dr's
• Podiatrist
• Dietician
• Dermatologist
• Audiologist
• GPS
• Physiotherapist
• Biokinetics
• Dental practicians
• Ophthalmologist
• Cash up end of the day
• Banking
• Pulling files
• Doing appointments confirmations via SMS/telephonic

• Reconciliation of existing debtors accounts
• Electronic mailing of reconciled debtors accounts to debtors and follow up for settlement
• Preparation of debtors for handover to attorneys deemed appropriate in conjunction with Janet Grobler and Dr Cohen
• Loading of Inventory onto Solumed (GRV’s)
• Inventory control of retail products
• Other administrative tasks including but not limited to filing creditor invoices and statements, daily takings
• Medical Billing on solumed
• Petty cash
• Assisting Dr if required

• ICD10 coding and treatment codes
• Medimass
• Elixir Dental
• Healthbridge
• My Practice
• Liaising with all medical aid providers
• Bookings and appointments
• Liaising with patients
• Assisting doctor during treatments partime when required
• Authorizing medical quotes and claims
• Dental benefits confirmation
• Petty cash and payments
• Liaising with lab service providers
• Setting up surgery appointment list
• Administration and filling ect
• Supervising cleaners and managing staff
• Ordering consumables and stationary
• Accounts
• Month end and Debtors and Creditors

• Managed Reception
• Welcome customers and clients
• Receive orders and sales
• Manage petty cash and counters sales
• Reconcile petty cash and imprest accounts
• Filing
• Credits
• Cash book processing
• Accounts receivable

• ICD10 coding
• Medimass
• Elixar
• My saloon
• Kudu medical aid billing
• Accounts/statement's/medical aid/uif/sars/payroll
• Salaries
• Month end
• Manage petty cash and payments
• Ordering of stationery and consumables
• Stock take
• Bookings and appointments
• Administration
• Liaise with patients
• Assisting physios during treatment
• Assisting Aesthetic Doctors during patient treatments
• Setting up and prepping treatment rooms
• Prepping patients before treatment
• All rounder in practice
• Front desk coordinator
• Managing cleaners/physios

• Monitor budget and billing payments
• Order medical and office supplies
• Develop and implement office policies and procedures
• Manage front desk
• Manage calls and appointments for dental practice
• Supervise office Tenants, including cleaner, gardener and security
• Maintain medical and staff records
• Liaise with doctor to identify potential office and practice dysfunctions
• Arrange service providers and emergency maintenance services as necessary
• Provide informative material for patients
• Generate inventory records
• Ensure compliance with current healthcare regulations, medical laws and high ethical standards
• Answer calls, set up meetings, book patients
• Receive payment by cash or debit cards, manage petty cash

• Management of office equipment
• Maintaining a clean working environment
• Handling external or internal communication or management systems
• Managing clerical or other administrative staff
• Organizing, arranging and coordinating meetings
• Sorting and distributing incoming and outgoing post

• Reading, monitoring and responding to your boss's email
• Answering calls and liaising with clients competently
• Preparing correspondence on your boss's behalf
• Delegating work in your boss's absence
• Diary management
• Planning and organising meetings
• Organising travel and preparing complex travel arrangements
• Attending meetings on your boss's behalf, taking action points and writing minutes
• Preparing papers for meetings
• Taking dictation
• Planning and organising events
• Conducting research
• Drafting communications on your boss's behalf
• Preparing presentations
• Managing and reviewing filing and office systems
• Typing documents
• Sourcing and ordering stationery and office equipment