Summary
Overview
Work History
Education
Skills
Shopping and spending time with my family
Timeline
Generic

Bianca Maarman

Recruitment Consultant/ Associate Consultant (Business Development)
Cape Town

Summary

I am a practical Associate Consultant with expertise in managing priorities to meet deadlines and realize high-quality outcomes. I am committed to establishing credibility and developing relationships with associates and managers.

I have strong conceptual thinking skills and new concepts acquisition. I am an effective advisor who communicates well with people of all ages and backgrounds and I have an excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. I am a detail-oriented team player with strong organizational skills and an ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Associate Consultant

ICG Medical
03.2024 - Current
  • Effectively communicated complex concepts to diverse audiences through clear visualization techniques and concise language use.
  • Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
  • Conducted comprehensive market research to identify potential opportunities for client growth and expansion.
  • Analyzed complex data sets, identifying trends and patterns crucial for informed decision-making in various projects.

Recruitment Specialist

ICG Medical
01.2023 - Current
  • Ensured compliance with all federal, state, and local regulations related to recruitment practices.
  • Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.

Recruitment Consultant

Ambition 24 Hours
08.2022 - 01.2023
  • Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.
  • Increased candidate placements by developing and implementing targeted recruitment strategies.
  • Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
  • Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.

Customer Service Representative

EXL Service
03.2021 - 09.2021
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Customer Service Representative

WNS Global Services
12.2019 - 07.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Capita SA
04.2017 - 12.2019
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Webhelp South Africa
07.2015 - 04.2017
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Restaurant Waiter

Piekenierskloof Mountain Resort
09.2013 - 09.2014
  • Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Maintained clean and organized dining areas for optimal guest experience.

Education

No Degree - LEVEL 4 Further Education & Training - Early Child

UNISA
Cape Town, South Africa
04.2001 -

High School Diploma -

Garlandale High School
Cape Town, South Africa
04.2001 -

Skills

Adaptability and Flexibility

undefined

Shopping and spending time with my family

My family are everything to me and I always enure that they're well taken care of and happy.


I love fashion and beauty and have a great love for shopping. Whether it be for household good,clothing or the latest fashion and beauty trends.

Timeline

Associate Consultant

ICG Medical
03.2024 - Current

Recruitment Specialist

ICG Medical
01.2023 - Current

Recruitment Consultant

Ambition 24 Hours
08.2022 - 01.2023

Customer Service Representative

EXL Service
03.2021 - 09.2021

Customer Service Representative

WNS Global Services
12.2019 - 07.2020

Customer Service Representative

Capita SA
04.2017 - 12.2019

Customer Service Representative

Webhelp South Africa
07.2015 - 04.2017

Restaurant Waiter

Piekenierskloof Mountain Resort
09.2013 - 09.2014

No Degree - LEVEL 4 Further Education & Training - Early Child

UNISA
04.2001 -

High School Diploma -

Garlandale High School
04.2001 -

Similar Profiles

CREATE PROFILE
Bianca MaarmanRecruitment Consultant/ Associate Consultant (Business Development)