Bianca Maarman
Recruitment Consultant/ Associate Consultant (Business Development)
Cape Town
Summary
I am a practical Associate Consultant with expertise in managing priorities to meet deadlines and realize high-quality outcomes. I am committed to establishing credibility and developing relationships with associates and managers.
I have strong conceptual thinking skills and new concepts acquisition. I am an effective advisor who communicates well with people of all ages and backgrounds and I have an excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. I am a detail-oriented team player with strong organizational skills and an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Associate Consultant
ICG Medical
03.2024 - Current
- Effectively communicated complex concepts to diverse audiences through clear visualization techniques and concise language use.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Conducted comprehensive market research to identify potential opportunities for client growth and expansion.
- Analyzed complex data sets, identifying trends and patterns crucial for informed decision-making in various projects.
Recruitment Specialist
ICG Medical
01.2023 - Current
- Ensured compliance with all federal, state, and local regulations related to recruitment practices.
- Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.
Recruitment Consultant
Ambition 24 Hours
08.2022 - 01.2023
- Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
Customer Service Representative
EXL Service
03.2021 - 09.2021
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Customer Service Representative
WNS Global Services
12.2019 - 07.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Capita SA
04.2017 - 12.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Webhelp South Africa
07.2015 - 04.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Restaurant Waiter
Piekenierskloof Mountain Resort
09.2013 - 09.2014
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Maintained clean and organized dining areas for optimal guest experience.
Education
No Degree - LEVEL 4 Further Education & Training - Early Child
UNISA
Cape Town, South Africa 04.2001 -
High School Diploma -
Garlandale High School
Cape Town, South Africa 04.2001 -
Skills
Adaptability and Flexibility
Planning and execution
Mastery of PowerPoint
Mathematics proficiency
Public Speaking
Continuous Improvement
Integrity and Honesty
Customer Relationship Management
Work Planning and Prioritization
Client Engagement
Client Relationships
Time Management
Multitasking Abilities
Effective Communication
Active Listening
Adaptability and Flexibility
Shopping and spending time with my family
My family are everything to me and I always enure that they're well taken care of and happy.
I love fashion and beauty and have a great love for shopping. Whether it be for household good,clothing or the latest fashion and beauty trends.
Timeline
Associate Consultant
ICG Medical
03.2024 - Current
Recruitment Specialist
ICG Medical
01.2023 - Current
Recruitment Consultant
Ambition 24 Hours
08.2022 - 01.2023
Customer Service Representative
EXL Service
03.2021 - 09.2021
Customer Service Representative
WNS Global Services
12.2019 - 07.2020
Customer Service Representative
Capita SA
04.2017 - 12.2019
Customer Service Representative
Webhelp South Africa
07.2015 - 04.2017
Restaurant Waiter
Piekenierskloof Mountain Resort
09.2013 - 09.2014
No Degree - LEVEL 4 Further Education & Training - Early Child
UNISA
04.2001 -
High School Diploma -
Garlandale High School
04.2001 -