Madalein Müller
Senior Office Administrator
Bryanston
Summary
Dedicated and hardworking administrative professional with extensive experience across diverse industries including property rentals, retail management, banking, healthcare, and cleaning services. Proven track record in handling high-volume administrative tasks, financial processes, and customer service with exceptional attention to detail. Skilled in managing accounts, staff supervision, stock control, contract handling, and client relations. Demonstrates a strong work ethic, adaptability, and the ability to thrive in fast-paced environments. Known for taking initiative, maintaining a high standard of accuracy, and consistently ensuring operational efficiency across roles.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Debtors Clerk and COJ Analysis
HCI (Hilbrow Consolidated Investment)
06.2023 - 02.2025
- Serve as the primary point of contact for tenants, addressing and resolving property-related issues across the property portfolio.
- Monitor and follow up on outstanding rental payments to ensure timely collection.
- Maintain accurate tenant records using Excel and property rental management software.
- Perform monthly reconciliations of all tenant payments and account activity.
- Manage both creditors and debtors, ensuring accurate record-keeping and timely payments.
- Draft, review, and facilitate the signing of lease agreements and property sale contracts.
- Oversee general administrative duties, including filing, document management, and office organization.
- Reconcile City of Johannesburg (COJ) municipal accounts and incorporate them into tenant invoicing.
- Prepare and issue monthly rental and service invoices to tenants.
- Conduct bank reconciliations to ensure accuracy between financial systems and actual account balances.
- Coordinate with caretakers to address on-site property maintenance and operational issues.
- Handle statutory submissions and payroll-related duties, including EMP201 and UIF contributions.
Office Administrator
Erifin Financial management
12.2022 - 06.2023
- Prepare and process both ad hoc and recurring invoices accurately and on schedule.
- Reconcile supplier accounts and ensure timely payments in line with agreed terms.
- Manage stock ordering, receiving, and organization, including unpacking and inventory control.
- Capture and maintain data across relevant systems to support operational efficiency and accuracy.
- Oversee day-to-day office management, ensuring smooth administrative operations.
- Monitor and manage debtor accounts, including follow-ups on outstanding payments.
- Handle creditor accounts, ensuring all financial obligations are met and records are up to date.
Bookkeeper and Stock Control
TMT Cleaning
04.2022 - 11.2022
- Process both ad hoc and recurring invoices with accuracy and adherence to billing cycles.
- Perform supplier account reconciliations and process timely payments.
- Manage end-to-end stock control, including placing orders, receiving, unpacking, and organizing stock.
- Conduct age analysis reconciliations to support effective debtor management.
- Perform regular stock takes, analyze discrepancies, and lock stock to maintain inventory integrity.
- Coordinate site orders to ensure timely delivery of materials and supplies.
- Manage documentation including delivery notes and credit notes, ensuring proper record-keeping.
- Act as a primary liaison for customer queries, handling issues professionally and providing timely solutions.
- Maintain strong communication with creditors, overseeing account queries, reconciliations, and relationship management.
Credit Controller
Oxygen and General
11.2018 - 01.2022
- Receive and process email authorizations for home oxygen therapy.
- Liaise with medical aid providers regarding re-authorization requests for ongoing home oxygen therapy.
- Monitor and follow up on outstanding payments from medical aids and private patients.
- Maintain an Excel-based tracking system for recording all patient authorizations and re-authorization compliance requirements.
- Perform monthly reconciliations of payments received from both medical aids and patients.
- Load patient details on Pastel and ME+ systems for monthly invoicing, typically processed on the first of each month.
- Communicate with patients concerning their authorization status, payment obligations, and any equipment-related concerns.
- Provide general administrative support, including filing, scanning, and handling the switchboard.
- Ensure a high standard of customer service is maintained at all times.
- Distribute invoices on the first of each month.
- Generate and scan collection notes in Pastel, and coordinate communication with the distribution team.
- Conduct follow-ups to confirm the completion of all scheduled collections.
- Occasionally manage invoicing via LetsApp when required.
- Prepare and submit credit notes for management approval.
- Create quotations on Pastel for the distribution of equipment, and forward them to medical aids and case managers.
- Record and maintain detailed notes on Pastel regarding patient interactions and service delivery.
- Address and resolve patient complaints in a timely and professional manner.
Personal Assistant
ABSA / LPF Properties
08.2011 - 07.2018
- Receive and process incoming email correspondence related to property rentals and management.
- Communicate with tenants regarding rental matters, and address issues or complaints related to the properties.
- Monitor and follow up on rental payments from tenants to ensure timely collection.
- Maintain accurate records of all tenants using Excel and a rental management program.
- Perform monthly reconciliations of payments received from tenants.
- Manage both creditors and debtors in relation to property rentals and associated services.
- Advertise available properties on platforms such as Property24, Private Property, and in local newspapers.
- Prepare, issue, and facilitate the signing of rental agreements and sale contracts.
- Submit home loan applications through all major banks on behalf of potential buyers.
- Perform general office administrative duties, including filing and document management.
- Process tenant rental payments and ensure disbursement to property owners.
- Coordinate and conduct property viewings with prospective tenants or buyers.
Financial advisor assistant
ABSA
07.2011 - 08.2011
- Perform general office administrative duties to support daily operations.
- Manage incoming and outgoing telephone communications in a professional manner.
- Coordinate diary planning, including scheduling client appointments and booking events.
- Assist with the planning and coordination of events.
- Engage with clients, providing support and guidance as needed.
- Capture and maintain accurate client information on internal systems.
- Facilitate the signing of contracts and wills, ensuring proper documentation.
- Prepare and submit home loan applications on behalf of clients.
- Assist with various client applications, including investment-related submissions.
Branch Manager
King Pie
01.2009 - 07.2011
- Manage staff schedules, shift allocations, and address any staff-related complaints.
- Oversee the opening and closing procedures of the store, ensuring all operational protocols are followed.
- Perform general administrative duties to support store operations.
- Handle daily banking and ensure accurate cash-ups and reconciliation of all transactions.
- Compile and implement action plans to prevent stock losses.
- Maintain and manage attendance registers for all staff members.
- Conduct daily staff training to ensure consistent service standards and operational efficiency.
- Lead and manage the store team, including performance monitoring and staff motivation.
- Address and manage all Industrial Relations (IR) and Human Resources (HR) matters in compliance with company policies.
- Oversee cost control initiatives and manage petty cash disbursements.
- Conduct regular stock takes and manage stock accuracy.
- Order stock and stationery supplies as required.
- Manage and respond to email correspondence related to store operations.
- Plan and execute in-store merchandising to align with marketing strategies.
- Monitor daily sales performance in relation to stock inventory.
Admin / Reception
Quipro Rentals
01.2008 - 11.2008
- Perform general administrative tasks to support daily office operations.
- Manage incoming and outgoing telephone communications in a professional and courteous manner.
- Carry out general office duties, including filing, document management, and maintaining office supplies.
- Handle and respond to email correspondence efficiently and professionally.
Education
High School Diploma -
Brits Technical Collage
04.2001 - 01.1996
National computer Collage - Basic typing, MS Windows, Pastel Accounting, MS Word, MS Power Point, MS Excel, Pastel Bookkeeping Advanced
Skills
- Work under pressure
- Initiative
- Hard working
- Disciplined
- Organized
- Outlook
- Microsoft Word
- Excel
- Power Point
- Correl draw
- Letsap Invoicing
- Elixir Life
- Xero Invoicing
- Sage one
- Pastel Payroll
- Pastel Accounting
Employment Records
- HCI Hilbrow Consolidated Investment, Debtors Clerk and COJ Analysis, 06/01/23 - 02/28/25, Company is closing
- Erifin Financial Management, Office Administrator, 12/01/22 - 06/01/23, Better Career Opportunity
- TMT Cleaning, Bookkeeper and Stock Control, 04/01/22 - 11/01/22, Better Career Opportunity
- Oxygen and General, Credit Control, 11/01/18 - 01/03/22, Contract ended
- ABSA / LPF Properties, Personal Assistant, 08/01/11 - 07/01/18, Moved out with the financial manager to open his own rental company
- ABSA, Financial Advisor Assistant, Not specified, Moved out with the financial manager to open his own rental company
- King Pie, Branch Manager, 01/01/09 - 07/01/11, Better job at ABSA
- Quipro Rentals, Admin / Reception, 01/01/08 - 11/01/08, Better opportunity at King Pie
Personal Information
- ID Number: 7612260058081
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 12/26/76
- Gender: Female
- Nationality: South-African
- Driving License: Code 8
- Marital Status: Married
Timeline
Debtors Clerk and COJ Analysis
HCI (Hilbrow Consolidated Investment)
06.2023 - 02.2025
Office Administrator
Erifin Financial management
12.2022 - 06.2023
Bookkeeper and Stock Control
TMT Cleaning
04.2022 - 11.2022
Credit Controller
Oxygen and General
11.2018 - 01.2022
Personal Assistant
ABSA / LPF Properties
08.2011 - 07.2018
Financial advisor assistant
ABSA
07.2011 - 08.2011
Branch Manager
King Pie
01.2009 - 07.2011
Admin / Reception
Quipro Rentals
01.2008 - 11.2008
High School Diploma -
Brits Technical Collage
04.2001 - 01.1996
National computer Collage - Basic typing, MS Windows, Pastel Accounting, MS Word, MS Power Point, MS Excel, Pastel Bookkeeping Advanced
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