Bianca Jacobs
Bloemfontein
Summary
Enthusiastic Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adapt at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Flexible schedule and willingness to travel. Self-motivated Medical Sales Representative with history in territory management. Poised professional with background developing loyal, professional relationships with clients.
Overview
12
12
years of professional experience
Work History
Proffesional Pharmaceutical Sales Representative
Medical Nutritional Institute (MNI)
Bloemfontein, Free State
03.2024 - Current
- Established strong relationships with clients, leading to successful partnerships and collaborations.
- Developed comprehensive training programs, resulting in a more skilled and confident staff.
- Maintained up-to-date knowledge on industry trends and competitors'' offerings, ensuring strategic advantage in the market.
- Streamlined operations for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service consistently.
- Leveraged data and analytics to make informed decisions and drive sale improvements.
Co-Director (Self-employed)
F.A.C.E HR Solutions
Bloemfontein, South Africa, Free State
10.2023 - 03.2024
- Improved overall office efficiency with effective delegation of tasks to administrative team members.
- Increased patient satisfaction by enhancing communication between medical staff and patients.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
CO-manager & Administrator
Dr HM Jacobs @ Associates
Bloemfontein, South Africa
08.2017 - 09.2023
- Handled sensitive patient information with confidentiality, adhering to POPI Act guidelines at all times.
- Facilitated smooth clinic operations by managing staff schedules and coordinating resources effectively.
- Assisted physicians in coordinating care plans by maintaining accurate records of treatment progress notes and diagnostic results.
- Input data into computer programs and filing systems.
- Provided medical billing and coding duties.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
CNS/Pain/OTC Professional Medical Representative
Takeda Pharmaceuticals
Bloemfontein, South Africa
10.2015 - 07.2017
- Demonstrated expertise in product knowledge through continuous training sessions, webinars, and self-directed learning initiatives.
- Analyzed prescribing patterns among target audience members for more personalized follow-up communications that resonated on individual level.
- Maintained accurate records of all sales activities using CRM software, enabling data-driven decision-making processes for future campaigns.
- Conducted regular territory analysis to identify areas of growth potential and prioritize targets for sales efforts.
- Maximized brand visibility by securing prominent placements for promotional materials within medical offices and pharmacies.
- Developed strong working relationships with pharmacy staff, ensuring smooth order processing and timely delivery of medications to patients.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions tailored to their needs.
- Increased prescription rates by delivering persuasive presentations to physicians and pharmacists.
- Organized educational seminars for healthcare providers, increasing awareness of company products and their benefits in patient treatment plans.
- Participated in team meetings to share best practices, discuss challenges, and brainstorm solutions for overcoming obstacles in sales process.
- Participated in regional conferences, representing company professionally and staying informed on industry trends.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
OTC Pharmaceutical Sales Representative
Takeda Pharmaceuticals
Bloemfontein, South Africa
11.2013 - 09.2015
- Increased pharmacy sales by developing strong relationships with healthcare professionals and providing them with accurate product information.
- Optimized inventory management by working closely with supply chain teams to ensure timely delivery of products to clients.
- Successfully launched new products in territory by creating targeted marketing campaigns and coordinating with cross-functional teams for seamless executions.
- Monitored competitor activities and adjusted sales tactics accordingly, maintaining a competitive edge in market.
- Boosted client retention rates through regular follow-up calls and personalized after-sales support.
- Conducted quarterly business reviews with key accounts to discuss performance metrics and identify areas for improvement.
- Explained medication use and side effects under pharmacist direction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Pharmaceutical Professional Sales Representative
PSM Agencies
Bloemfontein, South Africa
05.2013 - 10.2013
- Built strong relationships with clients for repeat business and customer satisfaction.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Medical Representative Assistant
Reckitt Benckiser
Bloemfontein, South Africa
01.2013 - 04.2013
- Support Medical Representatives
- Merchandising products in Local and Independent Pharmacies
- Building displays and gondola ends to increase visibility of products
- Running promotions
Education
Bachelor of Science - Honours Psychology
University of The Free State
12.2019
Diploma - Post-graduate Diploma in Education
University of The Free State
12.2012
Bachelor of Arts - Family And Consumer Sciences
University of The Free State
12.2011
Skills
- P>Strategic selling
- P>Market Analysis
- P>Client Education
- P>Product Demonstrations
- P>Territory Management
- P>Building client relationships
- P>Goal-Oriented
- P>Pharmaceutical sales
Timeline
Proffesional Pharmaceutical Sales Representative
Medical Nutritional Institute (MNI)
03.2024 - Current
Co-Director (Self-employed)
F.A.C.E HR Solutions
10.2023 - 03.2024
CO-manager & Administrator
Dr HM Jacobs @ Associates
08.2017 - 09.2023
CNS/Pain/OTC Professional Medical Representative
Takeda Pharmaceuticals
10.2015 - 07.2017
OTC Pharmaceutical Sales Representative
Takeda Pharmaceuticals
11.2013 - 09.2015
Pharmaceutical Professional Sales Representative
PSM Agencies
05.2013 - 10.2013
Medical Representative Assistant
Reckitt Benckiser
01.2013 - 04.2013
Bachelor of Science - Honours Psychology
University of The Free State
Diploma - Post-graduate Diploma in Education
University of The Free State
Bachelor of Arts - Family And Consumer Sciences
University of The Free State
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