Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Bianca Jacobs

Employee Experience Specialist
Kuils River, Western Cape
Bianca Jacobs

Summary

As a dynamic and forward-thinking professional, deeply dedicated to people, event planning, and talent management. Certified by SHL and Thomas, which allows utilizing profound insights into human behavior to effectively drive performance.

Strategic mindset, adept multitasking skills, and proactive demeanor, along with stellar organizational and interpersonal abilities, empower to excel in fast-paced environments. Passionate about nurturing employee engagement through the five C's: care, connect, coach, contribute, and congratulate, firmly believing that prioritizing employee satisfaction is essential for fostering a thriving organizational culture.

Overview

10
years of professional experience
1
year of post-secondary education
2
Languages

Work History

RoomRaccoon

Human Resources & Operations Coordinator
01.2024 - Current

Job overview

  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Conducted new employee onboarding (local and international).
  • Developed and maintained up-to-date HR records, ensuring that all documentation was organized and easily accessible for audits or reference.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Coordinated onboarding for new hires, ensuring smooth integration into company culture and timely completion of necessary paperwork.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Developed and administered internal surveys to evaluate employee satisfaction, i.e. Engagement survey, Stay Interviews and weekly pulse surveys for 100 employees.
  • Created and delivered HR training sessions to staff, managers and executives focused on Employee Experience, Talent Management and Development, succession planning.
  • Enhanced employee satisfaction by addressing concerns, resolving conflicts, and fostering positive work environment.
  • Developed and implemented effective recruitment and onboarding strategies for new hires (introduction to SHL & Thomas International offerings) to successfully complete quarterly recruitment requirements.
  • Organized company-wide events to foster teamwork and strengthen interdepartmental relationships for better collaboration (virtual global quiz night).
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Developed and implemented onboarding and orientation programs for new employees (local & international).
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Overseeing projects focused on updating job descriptions to facilitate effective key performance indicators and identify additional areas for development.
  • Worked alongside global business leader to deploy new training strategies.
  • Assisted in executing performance review process, providing valuable feedback for employee development and growth opportunities.
  • Analyzed HR metrics to identify trends and areas for improvement, leading to more informed decision-making by management.
  • Collaborated with department heads to create job descriptions that accurately reflected position responsibilities and requirements.
  • Increased retention rates by proactively identifying potential issues through exit interviews and implementing targeted solutions based on findings.
  • Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
  • Organized company-wide events to foster teamwork and strengthen interdepartmental relationships for better collaboration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Enhanced employee satisfaction by addressing concerns, resolving conflicts, and fostering a positive work environment.
  • Increased retention rates by proactively identifying potential issues through exit interviews and implementing targeted solutions based on findings.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Developed and administered internal surveys to evaluate employee satisfaction.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Analyzed HR metrics to identify trends and areas for improvement, leading to more informed decision-making by management.
  • Streamlined HR processes by implementing new software and tools to improve efficiency and reduce errors.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

International SOS
Johannesburg

Talent Management & Development Specialist
3 2022 - 10.2023

Job overview

  • Analyzed and evaluated training effectiveness and program outcomes.
  • Accomplished successful execution of numerous Employee Wellness initiatives, Wellness Day's, Heritage Day's events, Year End Functions, community outreach initiatives and internal recognition initiatives.
  • Created numerous engaging communications and statement tags for various initiatives.
  • Successful creation of Newsletter to showcase all events and achievements within our Johannesburg Office.
  • Cultivated and sustained relationships with external training providers for events to address identified development needs.
  • Fostered effective working relationships at all levels.
  • Thrived in high-energy, fast-paced environment.
  • Developed and executed training programs for audiences ranging from 4 to 200 participants in face-to-face & virtual setting.
  • Successfully oversaw the annual submission of Services SETA Workplace Skills Plan & Annual Training Records which resulted in100% Skills Levy fee repayment.
  • Boosted success of special events through effective planning, coordination, and promotion efforts.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Worked with vendors to customize courseware to accommodate business needs
  • Obtained, organized and developed training procedure manuals, guides and course materials.
  • Completed projects in alignment with target deadlines and financial objectives.
  • Designed, planned, organized and directed orientation and training programs for employees.
  • Developed and implemented successful onboarding program.
  • Provided coaching and mentoring to employees.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Facilitated virtual, in-person and blended learning sessions.
  • Skilled at working independently and collaboratively in a team environment
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and a fast-paced environment.

International SOS

Trainer
01.2017 - 02.2022

Job overview

  • Efficiently led Social Committee, overseeing organization and execution of 10-15 social events and initiatives.
  • Recognized for creative proficiency in both social and business contexts.
  • Self-motivated, adaptable, and quality-oriented
  • Experienced professional with proven track record in addressing communication, learning, and operational needs.
  • Known for recommending effective learning strategies.
  • Proficient in designing and delivering tailored training materials.
  • Expertise extends to conducting various types of training for medical, customer facing and leadership employees.
  • Demonstrated success in instilling company values and brand identity in training delivery.
  • Possesses exceptional problem-solving abilities and history of successful project leadership.
  • IT literate with proficiency in Excel, Canva, Word, MS Office and PowerPoint
  • Adept at confidently presenting to audiences of up to 30 individuals.
  • Used Canva, PowerPoint and eLearning to design training for medical, customer facing and leadership employees and increase company retention and productivity rates 80%.
  • Utilized variety of instructional design methodologies to create effective learning experiences i.e. Bloom's Taxonomy, etc.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to target audience.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Analyzed team performance and identified opportunities for additional training.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Facilitated virtual, in-person and blended learning sessions.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Promoted culture of continuous learning within organization by advocating for ongoing professional development opportunities.
  • Developed lesson plans, instructional materials and written practice tests for customer service and leadership training courses.
  • Improved employee performance by designing and implementing effective training programs.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Used Canva & PowerPoint to design training for medical, non-medical and leadership employees and increase company retention and productivity rates 80%.
  • Wrote training manuals for customer facing employees in medical, non-medical & leadership positions according to strict company guidelines and internal protocols.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Created and oversaw customer service, systems and processes training programs for operations.
  • Reduced training costs with creation of efficient, targeted e-learning modules.
  • Trained and mentored 100 overall new personnel hired to fulfill various roles.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

International SOS

Customer Services Executive
06.2014 - 12.2016

Job overview

  • Actively contributed to organization's success as participant of social committee, demonstrating strong problem-solving skills.
  • Managed 20-30 cases and handled 100-200 calls effectively.
  • Cultivated and nurtured robust internal and external relationships with stakeholders at all levels.
  • Exemplified commitment to professionalism and ethics.
  • Executed general administrative tasks with efficiency, meticulous attention to detail, and management of confidential information.
  • Possessed excellent communication skills, both verbal and written, with internal and external stakeholders, including providers and clients.
  • Applied critical thinking to analyze problems, evaluate solutions, and enhance clients' overall experience.
  • Adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, collaborating efficiently and productively with team members.
  • Demonstrated strong organizational and time management skills while handling multiple client requests.
  • Thrived in fast-paced environments, resolving problems, improving operations, and providing exceptional service.
  • Identified issues, analyzed information, and provided effective solutions.
  • Self-motivated with strong sense of personal responsibility.
  • Displayed creativity and resourcefulness through development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.

Education

SHL
Johannesburg, South Africa

Certificate from Personality & Ability Assessment Practitioner
02.2023 - 02.2023

University Overview

Nosa College - Safety Cloud
Johannesburg

Fire Marshal Certificate of Competency
08.2022 - 08.2022

University Overview

Thomas International Ltd
Johannesburg, South Africa

The Personal Profile Analysis (PPA) Certification from Personal Profile Analysis
07.2022 - 07.2022

University Overview

Institute of People Development
Johannesburg, South Africa

Further Education And Training Certificate: Occupationally-Directed Education Training And Development Practices - Level 4 from Education And Training
01.2017 - 01.2017

University Overview

Centurion High School
Gauteng

High School Diploma
01.2010 - 12.2010

University Overview

Skills

Multitasking & Project Management

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Timeline

Human Resources & Operations Coordinator
RoomRaccoon
01.2024 - Current
SHL
Certificate from Personality & Ability Assessment Practitioner
02.2023 - 02.2023
Nosa College - Safety Cloud
Fire Marshal Certificate of Competency
08.2022 - 08.2022
Thomas International Ltd
The Personal Profile Analysis (PPA) Certification from Personal Profile Analysis
07.2022 - 07.2022
Institute of People Development
Further Education And Training Certificate: Occupationally-Directed Education Training And Development Practices - Level 4 from Education And Training
01.2017 - 01.2017
Trainer
International SOS
01.2017 - 02.2022
Customer Services Executive
International SOS
06.2014 - 12.2016
Centurion High School
High School Diploma
01.2010 - 12.2010
Talent Management & Development Specialist
International SOS
3 2022 - 10.2023

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Bianca JacobsEmployee Experience Specialist