Bianca Genis
Medical Practice Manager
EMalahleni
Summary
Dynamic Medical Practice Manager with a proven track record at Dr PKS Daya, excelling in patient engagement and workflow management. Enhanced operational efficiency through effective staff supervision and compliance with healthcare regulations. Skilled in supplies ordering and fostering strong patient relations, ensuring a seamless experience for all parties.
Overview
19
19
years of professional experience
Work History
Medical Practice Manager
Dr PKS Daya
03.2010 - Current
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 4 office personnel.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with HPCSA, HelathMan and SAMDC regulations.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Handled job duties for staff members which were unavailable or out of office.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Scheduling and managing patient appointments
- Handling patient payments and issuing receipts
- Coordinating with Laboratories to obtain patient results
- Booking and arranging theater operations
- Obtaining authorizations from Medical Aids
- Capturing and reconciling stock (daily/weekly)
- General administrative tasks, including filing and paperwork
Administration Clerk
SGB Scaffolding
01.2007 - 12.2009
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Submitting Invoices to Finance Department
- Established and maintained standard office procedures to achieve demanding targets.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Maintaining Contractor's Packs for employees on site.
- Booking and rescheduling of Medical permits for employees at GP.
Education
No Degree -
Hoërskool Patriot
EMalahleni, Witbank 04.2001 -
Skills
Patient engagement
Office procedures
Quality improvement
Patient relations
Supplies ordering
Staff management
Appointment scheduling
Healthcare compliance
Workflow management
Staff supervision
Patient service
Workflow planning
Timeline
Medical Practice Manager
Dr PKS Daya
03.2010 - Current
Administration Clerk
SGB Scaffolding
01.2007 - 12.2009
No Degree -
Hoërskool Patriot
04.2001 -