Bianca De Meuse
Business Owner
Hartbeespoort
Summary
Dynamic leader with proven expertise in operations management and strategic planning, honed at Sparkleen Carpet & Upholstery Cleaners. Excelled in building customer relationships and driving revenue growth through innovative strategies. Skilled in team leadership and decision-making, achieving notable increases in customer satisfaction and operational efficiency.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Manager
Sparkleen Carpet & Upholstery Cleaners
07.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Business Manager
The Stationery Studio
01.2015 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
High School Brits
Brits 04.2001 - 12.2014
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Relationship building
Goal setting
Accomplishments
- I was part of BNI (Business Networking International for 5 years where I was part of the leadership team for 3 years. I grew from strength to strength.
- I studied Kinesiology. I completed my level 1-4 certificate, TFH Synthesis, Metaphors, TFH Metaphors, Advanced Emotional, Advanced Bio-Chemical & Advanced Meridians.
- I am currently still part of Harties Business Centre
Timeline
Manager
Sparkleen Carpet & Upholstery Cleaners
07.2018 - Current
Business Manager
The Stationery Studio
01.2015 - Current
High School Diploma -
High School Brits
04.2001 - 12.2014
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