Bianca De Kock
Admin Clerk
Uitenhage,EC
Summary
Adept at navigating complex environments, I leveraged organizational skills and attention to detail at The Co-Op to enhance operational efficiency. My proficiency in cash management and customer communication significantly improved service delivery, fostering teamwork and collaboration. Achievements include streamlining administrative processes and leading successful team projects, demonstrating professionalism and self-motivation. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Administrative Clerk
The Co-Op
10.2016 - Current
- Switchboard - Receiving call's , direct calls to the correct department,handling queries and emails.
- Daily Banking - Handling cash and change.
- Handling and balancing daily cashups.
- Doing daily,weekly and month end reports.
- Handling customer account payments
- Handling Direct Account Recons.
- Managing a team of cashiers.
- Handling Time & Attendance registers for the payroll .
- Assisting with capturing stock sheets during stocktakes.
- Ordering of Stock , stationary for the store.
- Receiving and Capturing Stock.
- Assisting on the sales floor, and doing quotations.
- Point of Sale
- Customer Service
Cashier
The Co-Op
06.2015 - 10.2016
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Answering phone calls.
Legal Secretary
Lessing,Heyns,Keyter & Van Der Berg
04.2015 - 05.2015
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Organized files for court proceedings.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
Store Manager
Scooters Pizza
03.2013 - 03.2015
- Customer Service
- Leading & Supervising Team
- Oversee food preparations and other kitchen operations
- Staff management ,Recruit new staff and dealing with disciplinary hearings.
- Ordering Stock, dealing with suppliers.
- Receiving stock
- Daily Banking and handling cashups.
- Time & Attendance
- Reporting to Head Offices
Shop Assistant
Netent Martketing Solutions
03.2012 - 03.2013
- Customer Service
- Assisting Customers , Point of Sale
- Typing Cv's and documents for customers
- Ordering & Receiving Stock
- General Admin
General Worker
On Wheel Solutions
02.2011 - 11.2011
- Checking incoming cars from the harbour.
- Data dot Scanner
Education
High School Diploma -
Brandwag High School
Uitenhage 04.2001 -
Skills
Attention to Detail
Timeline
Administrative Clerk
The Co-Op
10.2016 - Current
Cashier
The Co-Op
06.2015 - 10.2016
Legal Secretary
Lessing,Heyns,Keyter & Van Der Berg
04.2015 - 05.2015
Store Manager
Scooters Pizza
03.2013 - 03.2015
Shop Assistant
Netent Martketing Solutions
03.2012 - 03.2013
General Worker
On Wheel Solutions
02.2011 - 11.2011
High School Diploma -
Brandwag High School
04.2001 -
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