Bianca Bowes
Sales, Technical And Mobile Specialist
Durban
Summary
I am a results-focused Assistant Manager offering 17 years of experience leading talented customer services and sales personnel. I am successful at engaging with staff and my colleagues by discussing overall performance which maintains excellent customer service. I am driven to maintain service standards by supporting staff that handle technical related, sales queries and customer communications.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Personal Assistant to Wealth Manager
Nedbank Private Wealth
04.2025 - Current
- I provide administrative support to Jyanne by organizing client files, preparing reports, and managing financial records.
- I effectively managed time and prioritized tasks to ensure smooth and efficient operation of Jyanne's practice.
- Assisted in the preparation and follow-up of investment proposals and financial plans to support wealth manager's client engagements.
- I liaised and followed up on behalf of Jysanne with external stakeholders, including banks and legal advisors, to facilitate seamless client service delivery.
Rental Coordinator - Car Sales
Woodford and Enterprise Car Hire
04.2024 - 03.2025
- Coordinated workflow on TDS Rental system such as collecting guarantees and scanning IDs to ensure vehicle bookings and reservations for car hire.
- Explaining insurance coverage, including deductible requirements and optional coverage available for an additional fee.
- Managed administrative tasks for the car hire fleet.
- Processed insurance claims.
- Helped customers choose a vehicle that meets their requirements and booked on car hire system.
- I liaised with insurance companies to process and resolve claims promptly, reducing downtime and associated costs for the rental fleet.
- Processing rental applications in accordance with company standards, including credit checks and driving records checks for all drivers over 25 years of age.
Assistant Manager - Mobile Sales and Technical Support
WNS Global Services
06.2015 - 05.2021
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Leader and mentor of a team of between twelve to eighty-six technical inclined agents.
- Educate customers on current products and service offerings.
- Offer exceptional customer service to differentiate and promote the company brand.
- Handle all customer related issues in a gracious manner and in accordance with the company policies.
- Building customer confidence by actively listening to their concerns and providing appropriate feedback timeously.
- Holding calibration sessions ensuring that quality drives and consistency in excellent customer service is provided to clients Drive and coach all necessary key performance indicators within my team.
- Performance reports presented to high level management on a daily, weekly and monthly basis.
- Staff engagement held on a daily basis.
- Address customer complaints on a daily basis and provide customer with feedback.
- Assist agents where the customer requires high level support in resolving technical related queries/escalations.
- Assist in first call resolution by ensuring a call back is performed to complete a deep dive on the customers query so that I ensure that customers complaint / technical/query / sales query so that escalation is resolved on their fixed line device.
- Analysing sales data and customer feedback to identify opportunities for upselling and cross-selling mobile products and services.
Specialist (Agent) – Sales, Technical Support and Mobile
WNS Global Services
07.2015 - 04.2021
- Actively seeking out new sales opportunities through various channels like networking, cold calling, upselling and online marketing.
- Collaborated closely with the sales team to tailor mobile solutions to client needs, resulting in increased sales conversion rates.
- Utilized CRM systems to track customer interactions, monitor sales progress, and generate detailed reports for management review.
- Building and maintaining strong relationships with both new and existing customers.
- Thoroughly understanding the features and benefits of the products or services being sold by attending inhouse training.
- Sales Presentations: Effectively communicating the value proposition of products/services to potential clients by accurately providing the actual product/s.
- Negotiating prices and terms of sale, and ultimately closing deals always following the company’s requirements.
- Addressing customer inquiries, resolving issues, and ensuring a positive customer experience in order for customers to share their experience with others by ‘word of mouth’.
- Exceeding individual and team sales targets – Daily / weekly / monthly.
- Keeping accurate records of sales activities and providing regular reports.
- Working with other team members and departments to achieve sales goals.
Education
High School Diploma -
Westville Girls High School
Durban, South Africa 04.2001 -
Skills
- Proficient in MS Office
- Positive Attitude
- Product Knowledge
- Relationship Building (clients, customers and colleagues)
Time management
Event planning
References
Available on request
Interests
Reading, Volunteering, Networking, Food
Accomplishments
- Streamlined sales processes for management which increased overall efficiency by 20%.
- Agent of the month.
- Team Leader of the month.
- I was chosen as a 2IC when my team leader was not available as an agent.
- Time Management
- Relationship building
Timeline
Personal Assistant to Wealth Manager
Nedbank Private Wealth
04.2025 - Current
Rental Coordinator - Car Sales
Woodford and Enterprise Car Hire
04.2024 - 03.2025
Specialist (Agent) – Sales, Technical Support and Mobile
WNS Global Services
07.2015 - 04.2021
Assistant Manager - Mobile Sales and Technical Support
WNS Global Services
06.2015 - 05.2021
High School Diploma -
Westville Girls High School
04.2001 -
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