Bianca Blignaut

• Assist the Trade Lane Team with all aspects of departmental administration, international partner, carrier, and client correspondence.
• Support the interface between Trade Lane development and Business Development, service providers, international partners, and operational departments within BIL.
• Upload, maintain, and distribute airfreight and ocean freight client rate sheets, MSRs, and related reports.
• Assist in the preparation of monthly and quarterly reports regarding all Trade Lane activities.
• Maintain and analyze comprehensive databases on Trade Lane statistics and key clients.
• Handle pricing-related queries from Trade Lane, Forwarding Controllers, and Business Development teams about client rate sheets, agreements, and new business opportunities.
• Support the maintenance of client routes, and supplier details in the routing orders/rate sheet tracker database.
• Provide air forwarding assistance to business development and operational teams for product, pricing negotiations, tenders, RFQs, and ad hoc assignments.
• Foster a team spirit and culture among regional internal clients by communicating openly about Air Forwarding issues and engaging relevant business interfaces.
• Assist Trade Lane Managers with procurement through liaison and negotiations with air carriers.
• Coordinate the distribution of updates from service providers on all trade lanes to relevant BIL team members and external clients.
• Support the measurement of air and ocean carrier performance and satisfaction via carrier performance surveys.
• Participate in service provider meetings from administrative, product, and procurement perspectives as required.
• Develop relationships with Air and Business Development key contacts internationally, to maintain efficient communication.
• Provide airfreight sell rates, rate requests for imports/exports, and complete standardized reports (MANCO, EXCO, IL, airfreight statistics, CNF report).
• Support the maintenance, updating, and presentation of client rate agreements and BIL Export Pulse show.
• Create and distribute the quarterly newsletter related to Trade Lane activities.

• Staff scheduling and time management.
• Client liaison with HQ and key/global accounts.
• Quotations (Ad hoc, PMC, Charters)
• Airline reservations and customer service.
• Managing flights and claims.
• Rate proposals and business planning.

Operations Supervisor, Sales Executive, Customer Service Executive, Jul 2015 – Nov 2021.

• Customer and cargo reservations.
• Sales reporting and presentations.
• Client liaison and rate quotations.
• Supervised operational responsibilities and staff scheduling.
• Weekly and monthly reporting.
• Telephone and face-to-face sales.
• Airline operations and customer service.

• Customer and airline cargo reservations.
• Administrative duties, calls, and emails.
• Daily flight planning & revenue reports.
• Billing and claims.
• Cargo discrepancy follow-ups (missing/damaged cargo).
• Liaised with airline HQ, clients, and ground handlers.
• Arranged interline transfers.
• Provided administrative support with accurate document preparation and data entry.