Bianca Barnard
Oudtshoorn
Summary
Accomplished Senior Administrator and Operational Manager with extensive experience in supervisory roles and a solid background in the hospitality/property management sector. Valuable asset with a current role overseeing operations at El Dorado Hotel, focusing on staff management, financial oversight, and ensuring exceptional guest satisfaction. Successfully managed a diverse portfolio of 150 properties at Uplift Property Group, demonstrating the ability to handle complex responsibilities. Refined skills in staff training and operational efficiency as a Senior Administrator and Operations Manager at TFASA. Proven track record in enhancing guest experiences and streamlining administrative processes, confident in ability to contribute to any organization's success.
Overview
14
14
years of professional experience
Work History
Operational Manager
El Dorado Hotel and Self-Catering Accommodation
01.2024 - Current
- Oversee the day-to-day operations of the 42 unit establishment, driving efficiency and effectiveness within the unit.
- Manage different departments - housekeeping, maintenance, human resources and catering.
- Financial management - Budgeting, costing, rate configurations, month end reporting.
- Organize and coordinate group bookings, events and conferences.
- Directly oversee and lead hotel staff, ensuring alignment with organizational goals and operational excellence to deliver excellent customer service.
- Conduct recruitment, training, and performance appraisals to cultivate a high-performing workforce.
- Manage property listings on various platforms (Booking.com, Airbnb, Lekkerslaap)
- Managing the marketing activities - Social media marketing and online booking sites.
Senior Administrator/ Portfolio Manager
Uplift Property Group UK
08.2022 - 12.2023
- Managed a diverse portfolio of 150+ properties, excelling in landlord-tenant liaison, lease negotiations, and comprehensive contract management
- Streamlined communication by managing six mailboxes, improving responsiveness
- Enhanced meeting efficiency by organizing calendars and scheduling for executives and the CEO
- Led a remote team and improved operations through effective HR and bookkeeping support
- Financial management - Process payments and invoices, track income and expenses and keep financial operations running smoothly
Operations Manager
TFASA (Test Flying Academy of SA)
07.2020 - 07.2022
- Delivered comprehensive PA support to the General Manager, coordinating meetings, recording minutes, and managing personnel training schedules
- Streamlined organization of 380 international student files and reports, ensuring efficient uniform and stationery distribution for training courses
- Developed and implemented robust records management policies, enhancing data accuracy and integrity
- Executed end-to-end onboarding and recruitment processes while meticulously managing attendance and leave records
- Oversaw personnel files, conducted inductions, maintained policy documentation, and facilitated performance reviews
- Managed student payment records and invoicing efficiently using Xero and Excel
- Handled procurement and branding of staff uniforms, ensuring consistency in corporate identity
- Assisted in budget creation and quotations for new students/groups, covering training costs, meals, accommodation, and allowances
- Reconciled multiple petty cash boxes, maintaining precise financial control
- Compiled and prepared quarterly QES Reports, annual WAS8 reports, and facilitated BBEEE audits
- Managed compliance reports including DOL submissions, IOD cases, CCMA matters, and skills development initiatives
- Coordinated performance evaluations for GM review, showcasing effective employee performance and growth
- Administered personnel training bonds and meticulously handled cost allocation for employee expenditures
- Managed facility invoicing processes and executed comprehensive payroll functions using Sage
- Conducted account reconciliations and managed payments-both local and international-with accuracy and efficiency
- Planning and coordination of staff events.
General Manager
Lion Roars
12.2019 - 06.2020
- Maximized revenues through strategic budget preparation and accurate forecasts
- Managed labor standards and property-level expenses to maximize profitability
- Maintained comprehensive records management of personnel files and guest information across electronic and paper systems
- Developed and implemented standard operating procedures to enhance daily operations
- Oversaw archived guest data management in both electronic databases and physical records
- Led financial oversight: reconciled accounts, monitored guest balances, and handled vendor commission payments
- Coordinated regular inventory assessments to ensure budget compliance and approved vendor utilization
- Collaborated with Group Management to drive sales activities and achieve property revenue targets
- Executed full HR functions including recruitment, performance reviews, and payroll management
- Spearheaded local sales and marketing initiatives to boost property visibility and engagement
- Ensured compliance with confidentiality protocols when handling sensitive guest data
- Promoted a culture of 100% guest satisfaction among all staff while resolving guest issues in alignment with company objectives
- Provided essential operational support across various departments to maintain seamless property functionality
Senior Front Office Manager
Hunter Hotels
01.2016 - 12.2019
- Executed comprehensive dairy management for GM and AGM, overseeing seamless check-in/check-out processes, guest billing, and special requests to enhance the guest experience
- Streamlined records management for personnel files and guest information across paper and electronic databases, improving accessibility and efficiency
- Developed and implemented standard operating procedures to enhance daily operations, ensuring consistency and quality of service
- Processed reservation requests using Protel and Semper systems, optimizing booking efficiency
- Managed office operations for a team of 46 staff members, ensuring effective collaboration and productivity
- Facilitated effective handover meetings during shift changes to ensure continuity of service
- Organized staff functions to foster team morale and engagement
- Handled HR responsibilities, including recruitment, training, disciplinary actions, and staff roster management to maintain a skilled workforce
- Oversaw financial tasks including invoice processing on Pastel and Procure, petty cash reconciliation, and management of occupancy and year-end financials
- Ensured strict compliance with health and safety standards across office, kitchen, and guest rooms
- Championed community and charity initiatives, enhancing the company's corporate social responsibility profile
General Manager
Sunnyside Guesthouse
01.2015 - 10.2019
- Expertise in records management of personnel files and guest information across paper and electronic systems
- Streamlined operations through the implementation of standard operating procedures, fostering improved communication among staff, guests, and suppliers
- Efficiently managed bookings, invoicing, and debt collection, while maintaining comprehensive records of occupancy rates and financial transactions
- Conducted detailed stock takes and managed supplies to drive operational efficiency
- Led HR functions, focusing on training, supervision, and staff management, resulting in increased staff efficiency
- Enhanced guest satisfaction by promptly addressing queries and complaints, ensuring a welcoming environment
- Spearheaded marketing initiatives and improved online presence, significantly enhancing brand visibility
Office Administrator
Nelson Mandela Bay Tourism
01.2011 - 12.2014
- Responded to walk-in customer inquiries with exceptional service and knowledge of local attractions
- Facilitated seamless booking of accommodations, tour packages, and activities to enhance customer experiences
Education
National Diploma - Tourism Management
NELSON MANDELA BAY UNIVERSITY
01.2015
High School Diploma - Matric
FRAMESBY HIGH SCHOOL
01.2011
Skills
- Attention to detail
- Good interpersonal skills
- Multitasking
- Client orientated
- Customer service-oriented
- Proactive
- Operations management
- Leadership
- Decision-making
- Organizational skills
Languages
English
Afrikaans
Timeline
Operational Manager
El Dorado Hotel and Self-Catering Accommodation
01.2024 - Current
Senior Administrator/ Portfolio Manager
Uplift Property Group UK
08.2022 - 12.2023
Operations Manager
TFASA (Test Flying Academy of SA)
07.2020 - 07.2022
General Manager
Lion Roars
12.2019 - 06.2020
Senior Front Office Manager
Hunter Hotels
01.2016 - 12.2019
General Manager
Sunnyside Guesthouse
01.2015 - 10.2019
Office Administrator
Nelson Mandela Bay Tourism
01.2011 - 12.2014
High School Diploma - Matric
FRAMESBY HIGH SCHOOL
National Diploma - Tourism Management
NELSON MANDELA BAY UNIVERSITY
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