Bhekizizwe Desmond Hlagane

1. Planning, Delegating and making sure the Branch and Its Staff Members are well taken care of, as far as Customer service and prompt working conditions

2. Monitoring the daily deceased removals for the families and making sure the Drivers attend to them on time

3. Managing weekly office reports for all 6 Branches

4. Compiling Monthly Report for the GM and the MD, to oversee the progress of the Offices.

5. Compiling a Weekly Burial Schedule, making sure that all burials are conducted accordingly and with dignity.

6.Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

7.Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.

8. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

• Increased customer satisfaction through accurate and timely delivery scheduling.
• Evaluated driver performance data to provide constructive feedback and ensure adherence to company policies.
• Leveraged data analytics tools to evaluate the impact of route changes on overall efficiency and profitability.
• Provided exceptional customer service by promptly addressing concerns related to delivery schedules or routing discrepancies.
• Analyzed historical data to identify trends in delivery times, informing future route optimizations.
• Managed route adjustments due to unforeseen obstacles such as road closures or inclement weather conditions.

• Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
• Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
• Negotiated preferred parking spaces at high-volume locations for expedited pick-up/delivery processes.
• Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
• Handled sensitive documents securely, maintaining confidentiality and protecting client information.