Bhekinkosi Sekgoto

Talented Administrator is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with an aptitude for thinking outside the box for creative solutions. Solutions-focused and diligent self-starter with seven years of combined experience in Complaints Administration within the financial services industry. Strong analytical, problem-solving, and decision-making skills. Well-known reputation for personal integrity, experience, and work ethic. Able to manage multiple tasks while working under pressure in fast-paced environments and deadlines. Detail-oriented and customer-focused individual skilled in using quantitative reasoning and analytical thinking to develop solutions. Office Administration Associate who is responsible for timely and professional assistance and support including analysis and advocacy of claims and complaints. Works well both in a team setting as well as independently. Dedicated and constantly striving to uphold the highest standards of integrity in correspondence with legal industry developments. Bringing forth superior knowledge of substantive law and legal procedure, in combination with excellent analytical and logical reasoning skills.

I am keen to secure a challenging position that utilizes my years of experience while allowing me the opportunity to grow professionally. Proven background in handling claims complaints (Non-payment and Quantum), section 13A -contributions, section 37D - deductions, section 37C – death claims, and section 14 transfer. Experienced in assessing the enforceability of divorce orders and maintenance orders, by checking the veracity of divorce and maintenance documents, capturing claim data, directly engaging with members, non-member's spouses, funds, and attorneys in respect of unclear divorce and maintenance order clauses, liaising with relevant persons (brokers and consultants) in respect of claim processing, ensuring unambiguous communication goes out to clients and their representatives, adhering to legislative timelines and internal SLAs in assessing enforceability, keeping abreast with new legislation and identifying impact on internal processes, establishing and maintaining strong, trust-based relationships with clients and other departments. I am holding a Bachelor’s of Business Administration (BBA) degree (NQF level 7). with Cida City Campus, and, a short course in Pension Funds Law (NQF level 7) with the University of South Africa (“UNISA”), and FICA Awareness Training (Short Course) at present, I am doing a third-year Bachelor of Laws degree (LLB) (NQF level 8) with UNISA. I'm best described as a team player, and a ground-breaker, I actively assist the team in achieving objectives, finishing tasks, and managing projects.

• 2018, Pension Funds Adjudicator – Representatives, OPFA – FCSA- Money Smart Week South Africa
• 2016 - 2017, Complaints Manager in Legal department, Alexander Forbes – CM SteerCo and MAT Forum
• 2011, Deputy Chairperson in my community, Katlehong South Block B Ext 9 Committee

• Communication skills - Verbal and Written
• Problem-solving skills- Ability to listen and follow instructionsctions
• Leadership skills.
• Teamwork skills – Contribute to the team’s growth.
• Critical thinking skills.
• Time management skills – Deliver within SLA
• Adaptability skills - Build strong effective relationships.
• Creativity skills – Innovate and bring new Ideas.
• Organizational skills - Draw Reports to relevant stakeholders.
• Interpersonal skills.
• Able to communicate in more than one African language.
• Methodical, meticulous Numeracy skills.
• Ability to work well under pressure.
• Team player.

• Gender: Male
• Nationality: South African

• Nontokozo Sibeko, Alexandra Forbes Group, Colleague, 067 403 5528
• Karabo Masikela, SALT EMPLOYEE BENEFITS, Colleague, 081 716 5531
• Jerry Buthane, Pension Funds Adjudicator, Manager, 082 268 3517