Summary
Overview
Work History
Education
Skills
Education
Awards And Responsibilities
Personal Information
Affiliations
Timeline
Generic

Bhekinkosi Mgobhozi

Technician
Durban

Summary

Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Strategic thinker with hands-on experience delivering impactful solutions to enhance organizational performance. Skilled at identifying improvement opportunities and implementing effective strategies to optimize processes and achieve goals. Passionate about contributing to the growth and success of a dynamic team or organization.

Overview

15
15
years of professional experience
2005
2005
years of post-secondary education
1
1
Language

Work History

Technician

Durban University of Technology
06.2019 - Current
  • To teach and supervise students during practical lab sessions.
  • To assist in the preparation, maintenance, and calibration of laboratory equipment and materials.
  • To provide technical guidance to students and staff in the operation of lab instruments.
  • To ensure compliance with health and safety regulations within the laboratory environment.
  • To assist in the development and updating of laboratory manuals, guides, and instructional materials.
  • To collaborate with lecturers and researchers in the department, particularly in the field of digital electronics, microcontroller and renewable energy engineering, to support practical experiments and projects.
  • To manage inventory, including ordering and maintaining lab supplies and equipment.
  • To troubleshoot and perform repairs on lab equipment and coordinate with external service providers when necessary.
  • To participate in departmental meetings and contribute to curriculum development.
  • To liaise with industry partners regarding equipment, training, and best practices.
  • To support research activities by assisting in experimental setups and data collection where required.
  • To facilitate hands-on learning and assessment of students in laboratory settings.

L2 Engineer

British Telecoms
01.2015 - 05.2019
  • Performing troubleshooting and diagnostics of all LAN & WAN devices for BT clients.
  • MPLS network support.
  • Some of BT clients are: Anglo American, Sasol, Ericson, Emirates airlines.
  • Monitor and perform first and second line diagnostics on network devices like routers, switches and voice gateways.
  • Provide telephony and remote support for initial fault finding diagnosis.
  • Monitoring high priority calls and ensuring they resolved within the service level agreement.
  • Support of VPN networks.
  • Active Directory support e.g. creating user accounts, reset passwords, create groups.
  • Receiving and logging calls into the incident management system.
  • Properly escalate unresolved queries to the next level of support.
  • To arrange for external technical support where problems cannot be resolved in house.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Document internal procedures and save them to the SharePoint for future referencing.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Reason for leaving: Growth

IT Technician

Telkom SA Limited
01.2013 - 12.2014
  • Microsoft Windows Server (2008 R2) administration (User account management, access control, print services).
  • Computer Hardware & Software support (desktops, notebooks, printers).
  • LAN & WAN.
  • Face to face customer interactions.
  • SCCM.
  • VMware.
  • SQL Querying.
  • Microsoft Exchange.
  • Remote Assistance tools.
  • FTPs server management.
  • Documentation.
  • Internal Audits.
  • Good customer service skills and customer focused approach.
  • Capturing concise and detailed queries and issues into a helpdesk system.
  • First and second line end user support.
  • Reason for leaving: Growth

IT Specialist

Small Enterprise Development Agency
02.2011 - 12.2012
  • Server Hardware and Software support (Server builds, backup devices).
  • Microsoft Active Directory (2008) administration (group policies, software deployment).
  • Managed SEDA website and database.
  • Attended to all IT aspects, controlled of Hardware and Software and provided IT support to all staff.
  • MAC OS support.
  • Maintained and proactively monitored server and network infrastructure.
  • Installed and configured MS server 2008.
  • Handled day-to-day management of the Server operating system, file structure, and directory services.
  • Handled Software distribution and updates.
  • Implement auditing policy.
  • Perform scheduled vulnerability-assessment scans.
  • Monitor logs for firewalls and intrusion-detection system using ISA firewall.
  • Reason for leaving: End of a 2 year contract

Internship

Telkom SA (ISS Service Delivery)
01.2010 - 01.2011
  • Finding the exact nature of IT systems fault and fixing them.
  • Worked out the reasons for the breakdown of Telkom systems or peripherals (like printers, scanner and 3Gs).
  • Responded to IT calls with problems that could not be resolved over the phone or remotely.
  • Installed and configured new equipment and upgrading existing systems.
  • Tested, repaired and maintained equipment recording problems and their solution.
  • Trained clients on new system or software applications.
  • Installed operating systems, applications and user programmes.
  • Provided full end-user-support for Desktop Applications.
  • 3G, Wireless, WAN, LAN support.
  • Software supported: Microsoft Office: Word, Excel, Outlook, PowerPoint, FrontPage, Trend-Anti-Virus, Active Directory, Ghost Imaging, Acronis Imaging, Nero, Microsoft Internet explorer.
  • Telkom Applications: CBS, Flexibill, Citrix, Advantex.
  • Remote Tools: Dameware mini remote control, Zen, Systems Management Software.
  • Asset recovery and disposal.
  • Active Directory - Windows 2003&2008.
  • HP and Dell Hardware.
  • Installation and upgrade on Servers and Desktops.
  • Design and implementation of Servers and Desktops.
  • Reason for leaving: End of internship

Education

High School - English (HG), Afrikaans (HG), Mathematics (HG), Physical Science (HG), Technical Drawing (SG), Electronics (SG)

Stanger M.L Sultan Secondary School

Diploma - Computer Systems Engineering

Durban University of Technology

Btech - Computer Systems Engineering

Durban University of Technology

Master of Engineering - undefined

Durban University of Technology

Skills

    Maintenance and repairs

    Problem-solving

    Customer service

    Equipment maintenance

    Educational instruction

    Curriculum design

Education

Stanger M.L Sultan Secondary School, 12, 2005, English (HG), Afrikaans (HG), Mathematics (HG), Physical Science (HG), Technical Drawing (SG), Electronics (SG), True, Durban University of Technology, Diploma: Computer Systems Engineering, 2010, Durban University of Technology, Btech: Computer Systems Engineering, 2017, Durban University of Technology, Master of Engineering, 2024

Awards And Responsibilities

  • 2005, Certificate for outstanding performance in Electronics Grade 12.
  • 2005, School Prefect

Personal Information

  • ID Number: 8710295583088
  • Date of Birth: 10/29/87
  • Gender: Male
  • Nationality: South African Citizen
  • Driving License: Yes
  • Marital Status: Single

Affiliations

ECSA

IEEE

Timeline

Technician

Durban University of Technology
06.2019 - Current

L2 Engineer

British Telecoms
01.2015 - 05.2019

IT Technician

Telkom SA Limited
01.2013 - 12.2014

IT Specialist

Small Enterprise Development Agency
02.2011 - 12.2012

Internship

Telkom SA (ISS Service Delivery)
01.2010 - 01.2011

Diploma - Computer Systems Engineering

Durban University of Technology

Btech - Computer Systems Engineering

Durban University of Technology

Master of Engineering - undefined

Durban University of Technology

High School - English (HG), Afrikaans (HG), Mathematics (HG), Physical Science (HG), Technical Drawing (SG), Electronics (SG)

Stanger M.L Sultan Secondary School

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