Summary
Overview
Work History
Education
Skills
Timeline
NGO Partner, Invuno Enhle
AssistantManager

Bheki Chris Ndobe

Sports Administrator & Marketing Liason
Johannesburg

Summary

Dynamic Sports Administrator with a proven track record at The Ridge School, excelling in event coordination and relationship development. Skilled in office administration and effective team leadership, I successfully boosted brand visibility through targeted marketing campaigns and enhanced athlete performance with tailored coaching strategies. Committed to fostering teamwork and achieving excellence.

Overview

21
21
years of professional experience

Work History

Sports Administrator/ Marketing Liason

The Ridge School
09.2018 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste.
  • Established an organized filing system that streamlined document retrieval.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
  • Increased player skill levels with the implementation of targeted drills and practice sessions.
  • Developed strong relationships with athletes'' families to facilitate ongoing support and involvement in their athletic pursuits.
  • Analyzed game footage to identify areas of improvement for individual players as well as overall team strategy adjustments.
  • Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Researched latest industry trends and developments to keep abreast of best practices.

Team Leader Supervisor

GrandMark International (Autoboys)
02.2013 - 06.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Enhanced customer satisfaction levels by consistently addressing client concerns and resolving issues promptly.
  • Developed strong relationships with key stakeholders, fostering trust and collaboration between the company and external partners.
  • Managed a team of insurance agents, ensuring adherence to company policies and procedures while maintaining high-quality service standards.

Internal Sales Representative

EBV Electrolink
01.2012 - 02.2013
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
  • Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Developed working relationships with partners to merge and exchange consumer information and marketing data.
  • Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
  • Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.

Telesales Executive

M&M Wholesale Food Distributors (BidVest)
01.2010 - 01.2012
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Increased average call duration by refining scripts for better engagement with potential customers.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
  • Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
  • Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
  • Developed strong relationships with clients for increased customer retention and repeat business.

Call Center Team Leader

Digicall Solutions
01.2008 - 01.2010
  • Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively while maintaining excellent attention to detail.
  • Managed scheduling and shift rotations, ensuring adequate staffing levels to maintain optimal call center performance.
  • Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Store Administrator

Browns The Diamond Store
12.2006 - 12.2008
  • Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
  • Supported loss prevention efforts by monitoring security cameras and conducting routine audits of inventory control systems.
  • Provided exceptional customer service at all times while addressing inquiries about products.
  • Ensured adherence to safety protocols throughout the store.
  • Contributed to higher sales revenues with exceptional attention to merchandise display and organization.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Hostel Master/ Rugby Coach

Parktown Boys High
01.2005 - 12.2005
  • Maintained a disciplined yet nurturing atmosphere conducive to learning both rugby-specific skills as well as essential life values.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Enhanced player skills with focused individual coaching sessions tailored to each player''s needs.
  • Provided guidance to athletes seeking opportunities for collegiate or professional rugby, helping them navigate the recruitment process and achieve their goals.

Education

High School Diploma -

Parktown Boys High
Johannesburg, South Africa
04.2001 -

Certificate Marketing Management - Marketing Management

Thekwini Colledge
Durban, South Africa
04.2001 -

Skills

Office administration

Timeline

Sports Administrator/ Marketing Liason

The Ridge School
09.2018 - Current

Team Leader Supervisor

GrandMark International (Autoboys)
02.2013 - 06.2017

Internal Sales Representative

EBV Electrolink
01.2012 - 02.2013

Telesales Executive

M&M Wholesale Food Distributors (BidVest)
01.2010 - 01.2012

Call Center Team Leader

Digicall Solutions
01.2008 - 01.2010

Store Administrator

Browns The Diamond Store
12.2006 - 12.2008

Hostel Master/ Rugby Coach

Parktown Boys High
01.2005 - 12.2005

High School Diploma -

Parktown Boys High
04.2001 -

Certificate Marketing Management - Marketing Management

Thekwini Colledge
04.2001 -

NGO Partner, Invuno Enhle

Invuno Enhle is a registered non-profit organization committed to addressing food insecurity and providing relief to vulnerable communities. Our initiatives include operating soup kitchens that serve nutritious meals, as well as distributing food parcels and blankets to households in need. Beyond immediate relief, we are expanding our programs to focus on long-term impact by introducing a child sponsorship initiative that will provide access to quality education and support throughout a learner’s schooling journey. Through these efforts, [NGO Name] strives to restore dignity, promote social welfare, and create pathways to a sustainable future for disadvantaged individuals and families.

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Bheki Chris NdobeSports Administrator & Marketing Liason