Bheki Chris Ndobe
Sports Administrator & Marketing Liason
Johannesburg
Summary
Dynamic Sports Administrator with a proven track record at The Ridge School, excelling in event coordination and relationship development. Skilled in office administration and effective team leadership, I successfully boosted brand visibility through targeted marketing campaigns and enhanced athlete performance with tailored coaching strategies. Committed to fostering teamwork and achieving excellence.
Overview
21
21
years of professional experience
Work History
Sports Administrator/ Marketing Liason
The Ridge School
09.2018 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste.
- Established an organized filing system that streamlined document retrieval.
- Planned and executed events and marketing programs to increase qualified leads.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Developed strong relationships with athletes'' families to facilitate ongoing support and involvement in their athletic pursuits.
- Analyzed game footage to identify areas of improvement for individual players as well as overall team strategy adjustments.
- Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Researched latest industry trends and developments to keep abreast of best practices.
Team Leader Supervisor
GrandMark International (Autoboys)
02.2013 - 06.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced customer satisfaction levels by consistently addressing client concerns and resolving issues promptly.
- Developed strong relationships with key stakeholders, fostering trust and collaboration between the company and external partners.
- Managed a team of insurance agents, ensuring adherence to company policies and procedures while maintaining high-quality service standards.
Internal Sales Representative
EBV Electrolink
01.2012 - 02.2013
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
Telesales Executive
M&M Wholesale Food Distributors (BidVest)
01.2010 - 01.2012
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
- Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
- Developed strong relationships with clients for increased customer retention and repeat business.
Call Center Team Leader
Digicall Solutions
01.2008 - 01.2010
- Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively while maintaining excellent attention to detail.
- Managed scheduling and shift rotations, ensuring adequate staffing levels to maintain optimal call center performance.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Store Administrator
Browns The Diamond Store
12.2006 - 12.2008
- Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
- Supported loss prevention efforts by monitoring security cameras and conducting routine audits of inventory control systems.
- Provided exceptional customer service at all times while addressing inquiries about products.
- Ensured adherence to safety protocols throughout the store.
- Contributed to higher sales revenues with exceptional attention to merchandise display and organization.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Hostel Master/ Rugby Coach
Parktown Boys High
01.2005 - 12.2005
- Maintained a disciplined yet nurturing atmosphere conducive to learning both rugby-specific skills as well as essential life values.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Enhanced player skills with focused individual coaching sessions tailored to each player''s needs.
- Provided guidance to athletes seeking opportunities for collegiate or professional rugby, helping them navigate the recruitment process and achieve their goals.
Education
High School Diploma -
Parktown Boys High
Johannesburg, South Africa 04.2001 -
Certificate Marketing Management - Marketing Management
Thekwini Colledge
Durban, South Africa 04.2001 -
Skills
Office administration
Service excellence
MS office
Office administration
Problem-solving
Prioritization and scheduling
Effective team leadership
Customer service
Administrative support
Events coordination
Relationship development
Personable and approachable
Client communication
Report generation
Orientation and training
Verbal and written communication
Equipment usage tracking
Stakeholder engagement
Inventory control
Data entry
Timeline
Sports Administrator/ Marketing Liason
The Ridge School
09.2018 - Current
Team Leader Supervisor
GrandMark International (Autoboys)
02.2013 - 06.2017
Internal Sales Representative
EBV Electrolink
01.2012 - 02.2013
Telesales Executive
M&M Wholesale Food Distributors (BidVest)
01.2010 - 01.2012
Call Center Team Leader
Digicall Solutions
01.2008 - 01.2010
Store Administrator
Browns The Diamond Store
12.2006 - 12.2008
Hostel Master/ Rugby Coach
Parktown Boys High
01.2005 - 12.2005
High School Diploma -
Parktown Boys High
04.2001 -
Certificate Marketing Management - Marketing Management
Thekwini Colledge
04.2001 -
NGO Partner, Invuno Enhle
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