BHEKI INNOCENT NKOSI
BOKSBURG
Summary
Results-driven IT and Operations professional with over 8 years of leadership experience in warehouse operations, business processes, and Warehouse Management Systems (WMS). Skilled in team leadership, system implementations, UAT coordination, and process improvement, with a strong ability to align business needs with technology solutions. Recognized for analytical thinking, problem-solving, stakeholder engagement, and a commitment to delivering operational excellence and organizational success.
Overview
1
1
Certification
18
18
years of professional experience
Work History
INFORMATION TECHNOLOGY BUSINESS ANALYST (ITBA)
NEBULA GROUP (NIKE CONTRACT, SHARED SERVICES (NEBULA GROUP) & INGRAIN GERMISTON)
01.2025 - Current
- DEPARTMENT EMPLOYEE OF THE MONTH: 1ST PLACE FEBRUARY 2010
- DEPARTMENT EMPLOYEE OF THE MONTH: 1ST PLACE JUNE 2010
- DEPARTMENT EMPLOYEE OF THE MONTH: 2ND PLACE OCTOBER 2010
- INFO WMS UPGRADE: IGNITE PROJECT (2016)
- CERTIFICATE OF ATTENDANCE: 2 DAY LEAN TRAINING
- CERTIFICATE OF COMPLETION (2020): BARLOWORLD GREEN (LCS 1A) COURSE
- CERTIFICATE OF COMPLETION (2024): K.SIGHT CLASS, MODULES 1 TO 6
- CERTIFICATE OF ATTENDANCE (2024): FINANCE FOR NON-FINANCIAL MANAGERS
- COMPLETED: BACHELOR OF COMMERCE IN INFORMATION TECHNOLOGY MANAGEMENT(MANCOSA)
- COMPLETED: POSTGRADUATE DIPLOMA IN INFORMATION TECHNOLOGY MANAGEMENT (MANCOSA)
- UDEMY-ONLINE COURSE: 2020 SQL USING MYSQL DATABASE (UDERMY)
- UDEMY-ONLINE COURSE: 2024 BUSINESS ANALYSIS FUNDAMENTALS – ECBA, CCBA, CBAP ENDORSED (UDERMY)
- UDEMY-ONLINE COURSE: INPROGRESS ETHICAL HACKING FROM SCRATCH (UDERMY)
- UDEMY-ONLINE COURSE: INPROGRESS PYTHON PROGRAMMING BEGINER TO ADVANCED (UDERMY)
APPLICATION SUPPORT ANALYST
NEBULA GROUP (NIKE CONTRACT, SHARED SERVICES (NEBULA GROUP) & INGRAIN GERMISTON)
01.2023 - 01.2025
- Troubleshooting and solving existing problems-
- If the system experiences a problem, as an application support analysts troubleshoot and identify potential solutions to the problem. Application support analysts are the first to respond to problems in the system. In case they are unable to solve the problem, they have a responsibility to alert their superiors like the Senior Business Analyst for further guidance
- Assessing problems-
- Organizations usually have various channels such as live chats, phone and email for customers to send their inquiries and complaints. Application support analysts communicate with customers and make sure that they help address each complaint accordingly. They assess customer problems to identify specific areas of concern the organization needs to address.
- Identifying and assessing technological solutions-
- Organizations come up with various solutions for their needs and problems, including technological solutions. An application support analyst is part of the team that leverages technology to facilitate a business strategy and improve performance. The team brainstorms software solutions and assesses their effectiveness and efficiency in solving an organization's challenges and problems. There, the team pitches the idea to the business's management for decision making. The assessment of an application support analyst is important to help the management make an informed decision.
- Working with cross-functional teams-
- Problems between business applications can affect various functions. The problem can have a ripple effect on the entire business's operations regardless of the function it affects primarily. For example, an issue with check out or payment can cause a delay in shipping. Application support analysts work with teams from various departments of the business to synchronize the functionality of the organization's operations.
- Providing on-call support-
- Applications users may encounter various issues or questions as they use these programs. Some employers require application support analysts to provide on-call support regularly while others provide support as needed. Application support analysts can provide support through email, phone calls or live chat. On-call support requires an application support analyst to give the user on the other end of the call their full attention. Furthermore, it is their responsibility to look at all the factors of the various issues to prevent other users from experiencing similar issues.
- Maintaining records and writing reports-
- Senior staff in an organization require reports with details of an application's benefits and shortcomings for better decision making. The records influence short-term and long-term changes in the application and the organization. The reports help to communicate the changes to the members of other departments to help implement them.
- REFERENCE: LEVERS MAHLAULE
- POSITION: SENIOR APPLICATION SUPPORT AND BUSINESS ANALYIST MANAGER
PLANNER-Planning Dept
BARLOWORLD LOGISTICS (NIKE SA CONTRACT)
01.2019 - 01.2023
- Ensuring all orders are closed out as per plan, within specified service levels. Investigating and implementing corrective actions on exceptions cases using the BBS approach Effective utilization of information systems WMS and FMS. Reporting and advising on the status of orders in the operation against lead time. Playing an advisor role to Nike for anything that may cause delay against deliveries Share the progress on the Actual Goal against month Goal and advising the laws and High’s Coordinating the replenishment model against the daily demands. Cancellation of orders as customer’s requirements Ticket Recon, File Management and Query Handling Strong Communication between planner and Internal Customer Service department
- REFERENCE: BABYSON TSHIMBAYI
- POSITION: SENIOR PLANNER
SUPERUSER -OPERATIONS
BARLOWORLD LOGISTICS (NIKE SA CONTRACT
01.2016 - 01.2023
- Provide a valuable integrating force when organizations introduce technology into practice. Troubleshooting and escalating IT issue to the designated IT department which could be applications or hardware. Participating in testing or on-unit pilot project focused on the involved equipment, as applicable. Acting as an on-unit resource and problem solver
- REFERENCE: LEVERS MAHLAULE
- POSITION: SENIOR BUSINESS ANNALYST
TEAM LEADER -Flow Dept
BARLOWORLD LOGISTICS (NIKE SA CONTRACT)
01.2016 - 01.2019
- Ensuring all orders are closed out as per plan, within specified service levels. Investigating and implementing corrective actions on exception cases. Effective utilization of information systems. Reporting and advising on the status of orders in the operation. Manages and controls the departmental KPI’s for Conduct team meetings to update members on best practice and continuing expectations Communicates deadlines and processing lead times on orders to team members Manage departmental reports and analysis to Operations to create visibility and daily progress Allocate and share departmental recourses based on the team daily target and goals. Conducts team meetings to update members on best practices and continuing expectations. Supports departmental supervisor and performs. supervision roles Provides quality customer service, including interacting with internal customers, answering customer enquiries, and effectively handling complaints with sense of urgency.
- REFERENCE: BABYSON TSHIMBAYI
- POSITION: FLOW & EXCEPTIONS SUPERVISOR
FLOW AND EXCEPTIONS CONTROLLER -Flow Dept
BARLOWORLD LOGISTICS (NIKE SA CONTRACT)
01.2009 - 01.2016
- Investigated order exceptions, identified root causes, and implemented corrective actions to prevent recurrence and improve operational performance.
- Utilized warehouse management and information systems effectively to track, monitor, and manage order lifecycle activities.
- Monitored order status across the operation, providing accurate reporting, analysis, and recommendations to stakeholders to support timely decision-making and service delivery.
- Maintained high levels of order accuracy, compliance, and customer satisfaction through proactive issue resolution and process control.
- Ensured all customer orders were processed and closed in accordance with operational plans and agreed service level agreements (SLAs).
- REFERENCE: BABYSON TSHIMBAYI
- POSITION: FLOW & EXCEPTIONS SUPERVISOR
Education
Senior Certificate - ISIZULU: FIRST LANGUAGE, ENGLISH: SECOND LANGUAGE, MATHEMATICS, PHYSICAL SCIENCE, GEOGRAPHY
Illinge Secondary School
01-2007
Bachelor of Commerce - Information Technology Management (MANCOSA), Economics 1A, Informatics 1A, Analytical Techniques, Business Management 1A, Economics 1B, Informatics 1B, Business Management 1B, Fundamentals of Financial Accounting, Informatics 2A, Informatics 2B, Information Technology Management 2A, Information Technology Management 2B, Management Accounting
Management College of Southern Africa
Postgraduate Diploma - Information Technology Management (MANCOSA), Advanced Business Statistics, Information Systems, Principles of Project Management, Information Technology Management 3A, Information Technology Management 3B, Informatics 3A, Informatics 3B, Auditing, System Analysis & Design, Capstone Project, Artificial Intelligence, E‐Business, Information and Knowledge Management, Information Security, Information Technology Law, Research for Computing Methods, Strategic Management, Advanced Project Management
Management College of Southern Africa
Skills
- Advanced Business Statistics
- Information Systems
- Principles of Project Management
- Information Technology Management 3A
- Information Technology Management 3B
- Informatics 3A
- Informatics 3B
- Auditing
- System Analysis & Design
- Capstone Project
- Artificial Intelligence
- E-Business
- Information and Knowledge Management
- Information Security
- Information Technology Law
- Research for Computing Methods
- Strategic Management
- Advanced Project Management
Certification
- 2010, DEPARTMENT EMPLOYEE OF THE MONTH - 1ST PLACE FEBRUARY 2010, 2010-02-01
- 2010, DEPARTMENT EMPLOYEE OF THE MONTH - 1ST PLACE JUNE 2010, 2010-06-01
- 2010, DEPARTMENT EMPLOYEE OF THE MONTH - 2ND PLACE OCTOBER 2010, 2010-10-01
- 2016, INFO WMS UPGRADE / IGNITE PROJECT (2016)
- 2 DAY LEAN TRAINING (CERTIFICATE OF ATTENDANCE)
- 2020, BARLOWORLD GREEN (LCS 1A) COURSE (CERTIFICATE OF COMPLETION)
- 2024, K.SIGHT CLASS, MODULES 1 TO 6 (CERTIFICATE OF COMPLETION)
- 2024, FINANCE FOR NON-FINANCIAL MANAGERS (CERTIFICATE OF ATTENDANCE)
- COMPLETED BACHELOR OF COMMERCE IN INFORMATION TECHNOLOGY MANAGEMENT (MANCOSA)
- COMPLETED POSTGRADUATE DIPLOMA IN INFORMATION TECHNOLOGY MANAGEMENT (MANCOSA)
- 2020, SQL USING MYSQL DATABASE (UDEMY)
- 2024, BUSINESS ANALYSIS FUNDAMENTALS – ECBA, CCBA, CBAP ENDORSED (UDEMY)
- ETHICAL HACKING FROM SCRATCH (UDEMY) - IN PROGRESS
- PYTHON PROGRAMMING BEGINNER TO ADVANCED (UDEMY) - IN PROGRESS
Custom
- SPORTS
- TV REALITY SHOWS
Personal Information
- ID Number: 890421 5506 085
- Ethnicity: AFRICAN
- Criminal Record: NONE
Timeline
INFORMATION TECHNOLOGY BUSINESS ANALYST (ITBA)
NEBULA GROUP (NIKE CONTRACT, SHARED SERVICES (NEBULA GROUP) & INGRAIN GERMISTON)
01.2025 - Current
APPLICATION SUPPORT ANALYST
NEBULA GROUP (NIKE CONTRACT, SHARED SERVICES (NEBULA GROUP) & INGRAIN GERMISTON)
01.2023 - 01.2025
PLANNER-Planning Dept
BARLOWORLD LOGISTICS (NIKE SA CONTRACT)
01.2019 - 01.2023
SUPERUSER -OPERATIONS
BARLOWORLD LOGISTICS (NIKE SA CONTRACT
01.2016 - 01.2023
TEAM LEADER -Flow Dept
BARLOWORLD LOGISTICS (NIKE SA CONTRACT)
01.2016 - 01.2019
FLOW AND EXCEPTIONS CONTROLLER -Flow Dept
BARLOWORLD LOGISTICS (NIKE SA CONTRACT)
01.2009 - 01.2016
Senior Certificate - ISIZULU: FIRST LANGUAGE, ENGLISH: SECOND LANGUAGE, MATHEMATICS, PHYSICAL SCIENCE, GEOGRAPHY
Illinge Secondary School
Bachelor of Commerce - Information Technology Management (MANCOSA), Economics 1A, Informatics 1A, Analytical Techniques, Business Management 1A, Economics 1B, Informatics 1B, Business Management 1B, Fundamentals of Financial Accounting, Informatics 2A, Informatics 2B, Information Technology Management 2A, Information Technology Management 2B, Management Accounting
Management College of Southern Africa
Postgraduate Diploma - Information Technology Management (MANCOSA), Advanced Business Statistics, Information Systems, Principles of Project Management, Information Technology Management 3A, Information Technology Management 3B, Informatics 3A, Informatics 3B, Auditing, System Analysis & Design, Capstone Project, Artificial Intelligence, E‐Business, Information and Knowledge Management, Information Security, Information Technology Law, Research for Computing Methods, Strategic Management, Advanced Project Management
Management College of Southern Africa