Bheka Shabalala

Enhanced customer satisfaction by effectively addressing and resolving support issues.

Assisted dealers on site with installation, configuration, and troubleshooting

Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.

Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.

Developed relationships with key transporters and contract holders

Secured and negotiated contracts to lower transportation costs without compromising service quality.

Maintained excellent working relationships with transporters by efficiently responding to inquiries and complaints.

Maintained safety and security by overseeing students in recess environments.

Collated classroom materials to help teachers prepare for daily instruction and activities.

Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.