BEVERLY MINENHLE NDLOVU
Administrative Assistant
Johannesburg
Summary
I am a dedicated and quick-to-learn professional with a diploma in Psychology, bringing a unique understanding of Human Behavior to enhance customer interactions. My academic background has equipped me with valuable skills in active listening, empathy, and conflict resolution, enabling me to connect with customers and address their needs effectively. I'm known for my reliability and strong work ethic, consistently meeting deadlines and exceeding performance expectations. With a passion for delivering exceptional service, I aim to contribute to a positive customer experience.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Administrative Assistant
Edunetworks Business School
Johannesburg
01.2023 - 09.2024
- Demonstrated strong multitasking abilities while handling multiple responsibilities simultaneously without compromising on quality or accuracy.
- Assisted in the preparation of over 20 reports/presentations for upper management meetings using advanced formatting techniques within Microsoft Office Suite.
- Provided comprehensive administrative support to management and team members to ensure smooth office operations.
- Managed calendars, scheduled meetings, and coordinated travel arrangements
- Handled incoming calls, emails, and correspondence with professionalism and confidentiality.
- Prepared, formatted, and edited reports, presentations, and internal documents.
- Maintained and organized office filing systems (physical and digital) for easy retrieval of documents.
- Monitored and ordered office supplies, ensuring adequate inventory levels, and cost control.
- Assisted in organizing company events, meetings, and training sessions.
Education
Bachelor of Science - Psychology
York St John University
York, England, UK 04.2001 -
GCSE - English
Wakefield Adult Education Service
Wakefield, England, UK06.2023
Access to Higher Education Diploma - Psychology
Leeds City College
Leeds, England, UK07.2021
National Senior Certificate -
Trinityhouse High School
Randpark Ridge12.2019
Skills
- Effective Communication
- Documentation and reporting
- Microsoft Office Suite
- Meeting planning
- Time management
- Computer proficiency
- Customer service
- Organization & Time Management
- Computer Literacy
- Attention to Detail
- Problem Solving
- Effective Communication
Timeline
Administrative Assistant
Edunetworks Business School
01.2023 - 09.2024
Bachelor of Science - Psychology
York St John University
04.2001 -
GCSE - English
Wakefield Adult Education Service
Access to Higher Education Diploma - Psychology
Leeds City College
National Senior Certificate -
Trinityhouse High School
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