Bevan Jansen
IT Infrastructure Technician
Port Elizabeth
Summary
Dynamic IT Technician with a proven track record in diagnosing and repairing hardware issues, installing new systems, and ensuring seamless business operations. Exceptional adaptability in fast-paced environments, effectively responding to evolving workplace challenges and employee needs. Committed to enhancing technical operations and optimizing technological processes, consistently delivering reliable support that drives organizational success.
Overview
7
7
years of professional experience
1
1
Language
Work History
IT Infrastructure Technician
Imperial InSync Solutions / QPLAS Automotive
12.2020 - Current
- Key performance areas
- Install and maintain network hardware and software, including device management.
- Analyse and isolate network-related issues.
- Monitor networks to ensure compliance, security and availability.
- Evaluate and modify systems performance.
- Identify user needs.
- Determine network and system requirements.
- Maintain integrity of the network, server deployment and security.
- Ensure network connectivity throughout InSync/ QPLAS infrastructure is on par with technical considerations.
- Maintain network servers.
- Managing backups according to defined schedule as per standards.
- Desktop support.
- Manage and support the IT infrastructure and to play an active role in the introduction of new technologies.
- Currently based full time at the QPlas Automotive site but also provide support for the other sites that InSync Solutions provide services for.
- QPlas is an injection moulding production/ manufacturing company.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
- Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
ICT Technician
Schnellecke Logistics Services
08.2020
- SAP Warehouse Management System - First Line Support
- (Dana Spicer Axle Uitenhage)
ICT Technician
Schnellecke Logistics Services
04.2019
- SAP Warehouse Management System – First Line Support
- SAP Responsibilities:
- Daily Transfer Order and warehouse stock on hand reports
- Master Data/ info records creation, edit and maintain
- Checking of stock for certain parts
- Investigating stock movement
- Reversals of stock received and issued.
- Cancelling of Transfer orders/picking requests
- Assisting with Operational requests
- Moving stock between different warehouses
- Investigating and troubleshooting any issues/ challenges on SAP system
- Liaising with Client/ customer IT Department for synchronization of SAP and MAPICS system
- Scanner setup and support for shop floor staff logging onto SAP system.
- End of Year stock take- scanner setup on SAP system and support for duration of stock take
- (Dana Spicer Axle Uitenhage)
ICT Technician
Schnellecke South Africa
11.2018 - 04.2019
- Responsibilities
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Respond in a timely manner to service issues and requests
- Provide technical support across the company (other business units of Schnellecke SA)via Remote Desktop, Team Viewer as well as AnyDesk
- Setting up and maintaining of User accounts
- Testing new technology
- Provide orientation and guidance (training) to users on how to operate systems (SAP), software and computer equipment
- X-band picking project
- Setup of wireless network access points and test.
- Setup of Tablets and user IDs for shopfloor pickers
- Test tablet setup on shopfloor
- Train shopfloor/operations staff to use X-band picking system
- Support X-band operations 24/7, all three shifts
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
Customer Engineer
TCM
10.2018
- Onsite ICT/IS Support for MTN Business Corporation
- First Line Support, troubleshoot technical problems(hardware, software) via telephone, email and chat
- Guide Clients through installation and updating processes
- Remote Support for various MTN branches via remote SCCM software
- Keep to SLA service agreement
- Setup new MTN employee devices, account creation and activation, printer setup.
- Device setup includes: MTN Username and Password, Bit locker encryption, office 365 activation, VPN setup, printer and network connectivity
- Diagnosing and Solving Day to day issues:
- Boardroom setup for meetings( visual and audio)
- Skype connectivity issues
- User connectivity, user queries, system troubleshooting
Student & Staff IT Support Centre Administrator (Support Technician)
NMU
01.2018
- Student & Staff IT Support Centre Administrator (Support Technician) – ICT Copy Tech shop, South Campus
- Most Duties Include:
- Provide End User support for staff and students, ranging from mobile devices, laptops, software installations or challenges to NMU administration issues, accounts accessibility and also anything ICT related.
- Installation and support of MS office 2010, 2013, 2016 and office 365, EndNote, Statistica and any other software.
- Email (university and private), Wi-Fi, Network Connectivity, VPN setup and support.
- Diagnosing, Troubleshooting and solving software issues on any device ( Android, Windows, iOS)
- Diagnosing, Troubleshooting and solving of faulty devices- software or hardware on any device.(Android, Windows, iOS)
- Hardware replacements for Laptops, desktops etc.
- Mapping of network drives
- Assist with Printing, copying, binding, laminating etc.
- Making sure user accounts is up to date with our Database.
- Manage the Technology side of the ICT Copy Tech shop, as well the ordering, receiving and checking of stock namely all tech gadgets/ accessories
- Anything ICT related, I provide the needed assistance or escalate to the proper staff/ department in charge
Student & Staff IT Support Centre Administrator (Support Technician)
NMU
01.2017
- Student & Staff IT Support Centre Administrator (Support Technician) – Aberdare General Lab, South Campus
Student & Staff IT Support Centre Administrator (Support Technician)
NMU
06.2016
- Student & Staff IT Support Centre Administrator (Support Technician) – Aberdare General Lab, South Campus
- IT Support for NMU at NMB stadium
Info@IT Helpdesk
NMU
01.2014
- Check log board for any specific problems in specific labs.
- Involves lab checks: lights, air conditioner, and all equipment functioning properly. Lab statistics (number of machines occupied by users) is also noted for each lab for that specific time.
- Solving any problems immediately and documenting the process to finding solution.
- Log all problems found to Log board and erase solved problems.
- Report problems to Lab Technician if unsuccessful with finding solutions.
- End User Support
- (Faculty of Engineering Built Environment and Information Technology)
Education
Bachelor’s Degree - Communication Networks
Nelson Mandela University
01-2016
National Diploma - IT Support Services
Nelson Mandela University
01-2014
Matriculation - undefined
St. Thomas Senior Secondary School
01-2008
Skills
Active Directory, System Centre Configuration Manager
Accomplishments
- Moving the whole onsite file server to Sharepoint Online platform
- completed various free microsoft courses, see LinkedIn profile
Interests
Taking the dogs for a walk
Watching videos/movies
Researching on Modern Technologies
Troubleshooting electrical, mechanical and technical problems
Creating quick projects to solve problems
Personal Information
- ID Number: 910222 5127 088
- Date of Birth: 22 February 1991
- Gender: Male
- Nationality: South African
- Driving License: Code B, PrDP
- Marital Status: Married
- ID Type: South African ID
- ID Number: 9102225127088
Educational Details
Nelson Mandela University, Bachelor’s Degree, Communication Networks, 2016-01-01, National Diploma, IT Support Services, 2014-01-01, St. Thomas Senior Secondary School, 2008-01-01
Health
Excellent
Study Address
NMU, University Way, Summerstrand, Gqeberha, 6019
Home Address
17 Linaria Street, Bethelsdorp, Eastern Cape, 6025
Timeline
IT Infrastructure Technician
Imperial InSync Solutions / QPLAS Automotive
12.2020 - Current
ICT Technician
Schnellecke Logistics Services
08.2020
ICT Technician
Schnellecke Logistics Services
04.2019
ICT Technician
Schnellecke South Africa
11.2018 - 04.2019
Customer Engineer
TCM
10.2018
Student & Staff IT Support Centre Administrator (Support Technician)
NMU
01.2018
Student & Staff IT Support Centre Administrator (Support Technician)
NMU
01.2017
Student & Staff IT Support Centre Administrator (Support Technician)
NMU
06.2016
Info@IT Helpdesk
NMU
01.2014
National Diploma - IT Support Services
Nelson Mandela University
Matriculation - undefined
St. Thomas Senior Secondary School
Bachelor’s Degree - Communication Networks
Nelson Mandela University