Beulah Adams

Responding to email queries within the organisation and externally.

Analysing and performing corrections on clients' accounts when necessary.

Ensuring queries assigned are resolved within the service level agreement.

Analysed large amounts of data to find patterns of fraud and anomalies

Contacted customers directly to notify of fraudulent activity and minimise impacts.

Liaised with external banks to assist in preventing possible fraudulent activities on their clients accounts.

Provided an exemplary level of customer service to clients and company personnel.

Verifying large cash deposits performed at branches.

Authenticating cheque deposits done.

Liaised with branches to assist with customer enquiries.

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Achieved successful debt collection results by utilising negotiation skills and developing customised payment plans.

Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.