Nokulunga Nkosi
Secunda Mpumalanga South Africa
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
Languages
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Customer service Agent
Merchants Sa (DoorDash)
Johannesburg
08.2024 - 01.2026
- Resolved customer inquiries and issues efficiently using CRM tools, ensuring high satisfaction rates and smooth order processing for DoorDash merchants.
- Resolved complex customer inquiries and order issues for Merchants Sa (DoorDash), ensuring timely and accurate support that improved customer satisfaction and retention.
- Managed real-time order inquiries and resolved merchant issues to ensure seamless delivery operations and maintain high customer satisfaction on the DoorDash platform.
- Resolved complex merchant inquiries and processed orders efficiently to enhance partner satisfaction and support seamless delivery operations on the DoorDash platform.
- Resolved complex customer inquiries and order issues promptly for Merchants Sa (DoorDash), enhancing customer satisfaction and ensuring seamless delivery operations.
- Resolved merchant inquiries and issues promptly through multiple communication channels, enhancing partner satisfaction and operational efficiency for DoorDash services.
Customer service agent
Merchants Sa (Comcast)
Johannesburg
12.2023 - 08.2024
- Resolved customer inquiries and technical issues for Comcast services, ensuring customer satisfaction and retention through effective communication and problem-solving.
- Resolved customer inquiries and technical issues for Comcast services, enhancing client satisfaction and retention through effective troubleshooting and communication.
- Resolved customer inquiries and technical issues efficiently for Comcast services, enhancing customer satisfaction and retention through effective communication and problem-solving.
- Resolved customer inquiries and technical issues efficiently for Comcast services, enhancing client satisfaction and retention through precise troubleshooting and effective communication.
- Resolved customer inquiries and technical issues efficiently for Comcast services, ensuring high customer satisfaction and retention through effective communication and problem-solving.
- Resolved technical and billing inquiries for Comcast customers, enhancing customer satisfaction and retention through effective communication and problem-solving.
Customer Service Agent
CCI South Africa (Grubhub)
Sandton
02.2023 - 12.2023
- Resolved customer inquiries and order issues for Grubhub users, enhancing satisfaction and ensuring timely delivery through effective communication and problem-solving.
- Resolved customer inquiries and order issues using CRM systems, enhancing customer satisfaction and supporting timely delivery operations at Grubhub.
- Resolved customer inquiries and issues efficiently through multiple communication channels, enhancing customer satisfaction and supporting seamless order processing for Grubhub users.
- Resolved customer inquiries and issues through multiple communication channels, enhancing customer satisfaction and supporting order processing for Grubhub users.
Sales Consultant
O'Keefe and Swartz
Randburg
10.2022 - 02.2023
- Explained various insurance policies and products to potential and existing clients; guided clients in selecting coverage to meet their needs.
- Recommended updates to enhance coverage of clients' existing insurance policies.
- Built customized insurance policies and packages tailored to clients' specific needs.
- Explains various insurance policies and products to potential and existing clients; guided clients in selecting coverage to best meet their needs.
- Advised clients on potential modifications to their existing insurance policies.
- Builds customized insurance policies and packages to meet clients needs.
Sales Consultant
ITalk Financial Services
Randburg
08.2022 - 10.2022
- Explained various insurance policies and products to potential and existing clients; guided clients in selecting coverage to meet their needs.
- Suggest modifications and updates to clients' existing insurance policy.
- Developed customized insurance policies and packages tailored to client needs, which enhanced satisfaction and retention.
- Recommended updates to improve clients' insurance coverage based on their individual needs.
- Created tailored insurance packages designed to address specific client requirements.
Administrator/Receptionist
Vibrant Global Concepts
Johannesburg
02.2021 - 02.2022
- Preparing, organizing and storing information in paper and digital form
- Responded to customer inquiries on the phone and by email
- Welcomed visitors at reception at reception
- Managed front desk operations and streamlined communication channels at Vibrant Global Concepts, enhancing client engagement and administrative efficiency.
- Managing diaries, scheduling meetings and booking rooms
- Handled queries via phone and email, ensuring prompt responses and positive client interactions.
- Welcomed and assisted visitors at reception, ensuring a positive first impression.
- Preparing, organizing and storing information in paper and digital form
- Managed daily office administration for Vibrant Global Concepts' global operations.
Cashier
Shoprite Checkers
Secunda
08.2018 - 02.2021
- Operated Shoprite Checkers point-of-sale tills for accurate customer transactions.
- Processed cash and card payments at checkout to ensure transaction accuracy.
- Balanced tills and prepared cash-ups, contributing to accurate financial reporting for supervisor review.
- Scanned groceries and packed purchases at checkout counters.
- Applied loyalty cards and promotional offers during sales.
- Assisted shoppers with product inquiries and directions, enhancing customer experience through friendly service.
Education
Computer systems
Balfour community centre
Matric -
IM Manchu High School
Mpumalanga BalfourCertificate - Human Resources Management
IQ Academy
Distance learning 04.2024 - 04.2026
Skills
- CRM management
- Order management
- Customer follow-up
- Issue tracking
- Conflict resolution
- Problem-solving: Advanced
- Analytical thinking
- Time management: Expert
- Sales: Intermediate
- Customer advocacy
- Communication skills: Expert
- Empathy: Advanced
LANGUAGES
Title: Customer Service Agent
HOBBIES
Title: Customer Service Agent
Personal Information
Title: Customer Service Agent
Languages
Zulu
First Language
English
Advanced
C1
Timeline
Customer service Agent
Merchants Sa (DoorDash)
08.2024 - 01.2026
Certificate - Human Resources Management
IQ Academy
04.2024 - 04.2026
Customer service agent
Merchants Sa (Comcast)
12.2023 - 08.2024
Customer Service Agent
CCI South Africa (Grubhub)
02.2023 - 12.2023
Sales Consultant
O'Keefe and Swartz
10.2022 - 02.2023
Sales Consultant
ITalk Financial Services
08.2022 - 10.2022
Administrator/Receptionist
Vibrant Global Concepts
02.2021 - 02.2022
Cashier
Shoprite Checkers
08.2018 - 02.2021
Computer systems
Balfour community centre
Matric -
IM Manchu High School