Betty Silubane
IT Business Analyst
Pretoria
Summary
Dynamic Network Controller with a proven track record at the Department of Correctional Services, enhancing system reliability and optimizing network performance. Skilled in network systems installation and effective communication, I spearheaded infrastructure upgrades and disaster recovery efforts, ensuring seamless connectivity and fostering collaboration across teams.
Overview
1
1
year of professional experience
Work History
Network Controller
Department of Correctional Services
02.2024 - 02.2025
- Streamlined troubleshooting processes for faster resolution of connectivity issues and improved user satisfaction.
- Upgraded network infrastructure with latest technologies to support growing bandwidth demands and ensure seamless connectivity.
- Aligned network infrastructure with business objectives, ensuring seamless support for operations and growth initiatives.
- Optimized WAN/LAN connections through careful selection of hardware components such as routers, switches, servers.
- Collaborated with cross-functional teams to design, implement, and support complex networking solutions.
- Coordinated disaster recovery efforts, restoring vital services quickly after unexpected outages or security breaches.
- Spearheaded successful migration projects from legacy systems to modern platforms without impacting end-user productivity or business operations continuity.
- Designed custom solutions tailored to client requirements while adhering to established industry standards for reliability and security.
- Mentored junior team members in networking concepts and best practices, fostering a culture of continuous learning among staff.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Verified continuity of computer and telephone system services for users..
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Authored documentation for system configuration and troubleshooting.
- Recommended development of plans for systems development and operations.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented and maintained virtual private networks.
- Maximized system availability through development and testing of contingency plans.
- Identified and resolved network congestion issues and bottlenecks.
- Performed network security design and integration duties.
- Conducted thorough root cause analysis of network issues, leading to targeted improvements and long-term stability.
- Managed vendor relationships to negotiate contracts, secure cost-effective equipment purchases, and coordinate deliveries on time-sensitive projects.
- Implemented capacity planning strategies that accommodated future growth while maximizing current resources utilization.
- Developed comprehensive documentation of network topologies, policies, procedures, and system configurations for easy reference during troubleshooting or maintenance tasks.
- Assisted IT staff on troubleshooting issues and closing calls.
Education
Diploma - Information And Communication Technology
10.2024
Skills
Effective communication
Network systems installation
Data backups
Network repairs and maintenance
Experience with Software
Hardware and software monitoring
Analysis and critical thinking
System upgrades
Hardware knowledge
Technical Analysis
Program installations
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Timeline
Network Controller - Department of Correctional Services
02.2024 - 02.2025
Tshwane University of Technology - Diploma, Information And Communication Technology