Betty Silubane
IT Business Analyst
Pretoria
Summary
Dynamic Network Controller with a proven track record at the Department of Correctional Services, enhancing system reliability and optimizing network performance. Skilled in network systems installation and effective communication, I spearheaded infrastructure upgrades and disaster recovery efforts, ensuring seamless connectivity and fostering collaboration across teams.
Overview
1
1
year of professional experience
Work History
Network Controller
Department of Correctional Services
02.2024 - 02.2025
- Streamlined troubleshooting processes for faster resolution of connectivity issues and improved user satisfaction.
- Upgraded network infrastructure with latest technologies to support growing bandwidth demands and ensure seamless connectivity.
- Aligned network infrastructure with business objectives, ensuring seamless support for operations and growth initiatives.
- Optimized WAN/LAN connections through careful selection of hardware components such as routers, switches, servers.
- Collaborated with cross-functional teams to design, implement, and support complex networking solutions.
- Coordinated disaster recovery efforts, restoring vital services quickly after unexpected outages or security breaches.
- Spearheaded successful migration projects from legacy systems to modern platforms without impacting end-user productivity or business operations continuity.
- Designed custom solutions tailored to client requirements while adhering to established industry standards for reliability and security.
- Mentored junior team members in networking concepts and best practices, fostering a culture of continuous learning among staff.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Verified continuity of computer and telephone system services for users..
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Authored documentation for system configuration and troubleshooting.
- Recommended development of plans for systems development and operations.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented and maintained virtual private networks.
- Maximized system availability through development and testing of contingency plans.
- Identified and resolved network congestion issues and bottlenecks.
- Performed network security design and integration duties.
- Conducted thorough root cause analysis of network issues, leading to targeted improvements and long-term stability.
- Managed vendor relationships to negotiate contracts, secure cost-effective equipment purchases, and coordinate deliveries on time-sensitive projects.
- Implemented capacity planning strategies that accommodated future growth while maximizing current resources utilization.
- Developed comprehensive documentation of network topologies, policies, procedures, and system configurations for easy reference during troubleshooting or maintenance tasks.
- Assisted IT staff on troubleshooting issues and closing calls.
Education
Diploma - Information And Communication Technology
10.2024
Skills
Effective communication
Timeline
Network Controller - Department of Correctional Services
02.2024 - 02.2025
Tshwane University of Technology - Diploma, Information And Communication Technology
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