Betty Nonyabelo Sibeko
Credit Controller
Benoni
Summary
Skilled Credit Controller prepared to leverage 15 years of experience in dynamic position with room for growth and advancement. Pragmatic and objective team player successful at establishing and directing effective credit policies to reduce debt and increase compliance.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Key Accounts Credit Controller
The Beverage Company
Kempton Park
03.2024 - Current
- Monitored debtor balances to identify and address overdue accounts proactively.
- Updated customer accounts and process payments.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Prepared statements and reports for accountant to provide information of financial position and performance, maintaining healthy cash flow.
- Implemented effective credit control procedures, minimising financial risk to the company.
- Utilised excellent negotiation skills to minimise debtor days, improving overall financial efficiency.
- Streamlined credit control processes, improving efficiency and reducing time to collect debts.
- Fostered a culture of continuous improvement within the Spar EC, WC, NR and LV team to enhance performance.
- Communicated effectively with internal and external stakeholders to ensure clarity in financial matters.
- Participated in regular audits to verify the accuracy of account receivables and compliance with financial policies.
- Coordinated with sales and customer service teams to resolve credit issues swiftly.
- Implemented procedures and policies to facilitate timely payments, maintaining high level of customer retention.
Senior Credit Controller
PPC
Germiston
06.2014 - 12.2023
- I was looking after National Accounts, Cashbuild and Spar Group Store accounts
- Have weekly meetings with the Cashbuild Management at their offices or online
- Have quarterly meetings with Spar Group
- Resolve Spar claims and queries on their online system - drop shipment.
- Work and liaise with internal customers, different departments i.e Sales representatives, sales administrators, relevant internal managers to resolve customer claims and queries
- Process credit notes on customer accounts
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Updated customer accounts and processed payments.
- Implemented procedures and policies to facilitate timely payments, maintaining high level of customer retention.
- Reconciled complex accounts
Credit Controller
Consol Glass
Wadeville
06.2012 - 05.2014
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
Credit Controller
Barloworld Equipment
Kempton Park
09.2008 - 11.2011
- Prepared statements and reports for accountant to provide information of financial position and performance, maintaining healthy cash flow.
- Devised terms of credit for new clients to manage timely payments and avoid defaults.
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients.
- Oversaw portfolio of clients to determine payment and credit limits, reporting status of good and bad payers to management.
- Updated customer accounts and processed payments.
- Collaborated effectively with sales teams to ensure outstanding debts were paid within agreed timeframes.
Education
National Diploma - Cost and Management Accounting, Financial Management
Mangosuthu University of Technology
Durban 01.1997 - 01.1999
Bachelor of Arts - BA Motion Pictures
AFDA
Braamfontein 04.2001 -
Skills
- Credit check management
- Resolving queries timeously
- Good communication skills
- Continuous improvement mindset
- Credit control procedures
- Assertiveness in collections
- Collection strategy development
Certification
Finance for Non-Financial Managers
Timeline
Key Accounts Credit Controller
The Beverage Company
03.2024 - Current
Senior Credit Controller
PPC
06.2014 - 12.2023
Credit Controller
Consol Glass
06.2012 - 05.2014
Credit Controller
Barloworld Equipment
09.2008 - 11.2011
Bachelor of Arts - BA Motion Pictures
AFDA
04.2001 -
National Diploma - Cost and Management Accounting, Financial Management
Mangosuthu University of Technology
01.1997 - 01.1999
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