BETTY MABATHO LETLAPE
Branch Supervisor
Rustenburg
Overview
5
5
years of professional experience
2
2
Languages
Work History
Branch Supervisor
Noko Funerals
01.2026 - Current
- Transferred to Limpopo as Branch Supervisor: January 2026
- Deputy Supervisor October 2024 - December 2025
- Leadership Responsibilities
- Presiding over meetings interchangeably with the supervisor
- Setting clear goals and providing feedback
- Team Management
- Resolving conflicts amongst team members
- Supervise, hire, and train staff, including funeral attendants, and administrative personnel
- Client-Facing Responsibilities
- Solve client-related queries
- Customer Service: Respond to customer complaints, negotiate contracts, and resolve issues
- Consult with Families
- Arrange funeral details, provide counsel and comfort.
- Operational Management:
- Oversee funeral services, schedule funerals, burial, and ensure compliance with regulations.
- Marketing and Sales:
- Promote funeral home services, develop marketing plans, and set prices.
- Administrative Tasks:
- Maintain records, prepare reports, and analyze financial statements.
- Community Outreach:
- Establish relationships with the community, attend events, and promote funeral home services.
Stores Controller
Noko Funerals
10.2023 - 09.2024
- Inventory Management
- Maintain records and inventory
- Track and report on inventory levels
- Reconcile inventory records with actual inventory counts
- Procurement and Logistics
- Oversee the ordering and receipt of supplies and equipment
- Collaborate with other departments to ensure timely delivery of supplies
- Coordinate with vendors to ensure timely delivery of supplies
- Storage and Organization
- Manage and organize the storage of materials
- Maintain a clean and organized work environment
- Planned maintenance for material
Admin Clerk
Noko Funerals
10.2023 - 09.2024
- Administrative Tasks
- Reception duties: Answering phone calls, greeting families and visitors
- Scheduling: Coordinating funeral arrangements, scheduling viewings
- Paperwork management: Completing necessary forms, including death certificates
- Record keeping: Maintaining detailed records of deceased individuals, family information
- Clerical tasks: Filing documents, copying paperwork, preparing funeral materials
- Financial Management
- Financial transactions: Processing payments, managing accounts receivable
- Creating invoices
- Communication and Support
- Communication with families: Providing information about funeral options, explaining costs
- Supporting funeral directors: Assisting with arrangements, preparing necessary documentation
- Addressing concerns and providing emotional support
- Operational Tasks
- Office maintenance: Ensuring the funeral home is clean, organized, and presentable
- Maintaining confidentiality: Protecting sensitive information related to deceased individuals and their families
Maintenance Data Entry Clerk & Receptionist
Imerys Refectory Minerals - Rhino Mine
05.2022 - 10.2022
- Maintenance Planning
- Maintain and update maintenance plans
- Determine maintenance needs and coordinate with artisans
- Create work orders and allocate tasks
- Organize planning meetings and create schedules
- Monitor and update task lists on system
- Issue schedules and print work orders
- Generated reports on maintenance activities and trends
- Categorize Documents: Sort paperwork into designated categories (e.g., alphabetical, numerical, chronological)
- Administrative Support
- Managed administrative processes and information flow
- Coordinated supplier relationships and maintained records
- Provided secretarial support and handled inquiries/call
- Maintained office equipment, supplies, and filing systems
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Receptionist and Certificate Dispatcher
Orbit Tvet College - Mankwe Campus
05.2021 - 04.2022
- Admin
- Provided exceptional customer service to clients and visitor
- Managed front desk operations, including phone calls of over 50, visitor check-ins, and badge issuance
- Maintained confidentiality of sensitive records and ensured workplace security
- Coordinated administrative tasks, such as scheduling appointments, mail distribution, and record-keeping
- Prepared meeting rooms, took minutes, and supported colleagues with administrative duties
- Ensured a safe, neat, and organized work environment
- Dispatching
- Prepared and dispatched over 50 student's transcripts documents
- Verified student records for accuracy and completeness
- Coordinated with academic departments to ensure timely certificate issuance
- Managed certificate inventory and ordered replacements as needed
- Responded to student inquiries regarding certificate status and issuance
- Maintained confidential and accurate records of certificate dispatch
Education
Higher Certificate - Economic and Management Sciences
University of South Africa
Pretoria, South Africa06-2022
National Diploma - Management
Orbit Tvet College
Mogwase, Rustenburg 04.2001 -
National Senior Certificate - Commerce Stream
Phegelelo Secondary School
Lephalale, South Africa12-2011
Skills
Excellent communication and interpersonal skills
Proficient in MS Office Suite
Strong office management and organizational skills
Team player with problem-solving abilities
Meticulous attention to detail
RESIDENTIAL ADDRESS
- 35A Waterval East
- King Richard Street
- Rustenburg, 0300
- Willing to relocate around NW, LP, GP, MP
Timeline
Branch Supervisor
Noko Funerals
01.2026 - Current
Stores Controller
Noko Funerals
10.2023 - 09.2024
Admin Clerk
Noko Funerals
10.2023 - 09.2024
Maintenance Data Entry Clerk & Receptionist
Imerys Refectory Minerals - Rhino Mine
05.2022 - 10.2022
Receptionist and Certificate Dispatcher
Orbit Tvet College - Mankwe Campus
05.2021 - 04.2022
National Diploma - Management
Orbit Tvet College
04.2001 -
Higher Certificate - Economic and Management Sciences
University of South Africa
National Senior Certificate - Commerce Stream
Phegelelo Secondary School