BETTY KUBHEKA
Senior Administrator
Summary
Proven leader in administrative efficiency at Auditor General Of South Africa, adept in project management and interpersonal communication. Enhanced operational productivity by streamlining processes, achieving significant client satisfaction levels. Skilled in MS Office and fostering stakeholder relations, consistently exceeded performance goals through innovative solutions and effective team collaboration. Accomplished Senior Administrator enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people, and materials. Ready to apply 15 years of experience to challenging new role with room for advancement.
Overview
16
16
years of professional experience
Work History
Senior Administrator
Auditor General Of South Africa
04.2020 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
Business Administration Manager (Acting)
Auditor-General South Africa
06.2022 - 12.2022
- Managed cross-functional teams to achieve project goals on time and within budget constraints.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained strict compliance with industry regulations through meticulous record-keeping practices and diligent adherence to established protocols.
- Improved operational efficiency by streamlining business processes and implementing cost-saving measures.
- Negotiated contracts with vendors for better pricing, improving the company''s bottom line.
- Analyzed financial data to inform budget planning, supporting informed decision-making processes for long-term success.
- Championed the implementation of innovative solutions to address complex business challenges, resulting in improved overall performance and increased client satisfaction levels.
- Spearheaded change management efforts during organizational restructuring, ensuring minimal disruption to operations and employee morale.
- Implemented new technologies to automate manual tasks, enhancing productivity and reducing errors.
- Mentored junior team members to support professional development and skill enhancement.
- Developed and executed strategic plans for organizational growth, resulting in increased profits and market share.
- Fostered a positive work environment by promoting open communication channels and encouraging collaborative problem-solving approaches among team members.
- Optimized resource allocation by effectively balancing competing priorities and managing schedules across projects.
- Coordinated corporate events such as conferences or trade shows that showcased the company''s products or services to potential clients or partners.
- Enhanced customer satisfaction levels by providing exceptional service standards throughout all stages of client interactions.
- Facilitated interdepartmental collaboration efforts in order to streamline communication processes and encourage cohesive planning strategies.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Executed training programs.
- Processed employee expense reports quickly to prevent delays in payouts.
- Oversaw HR training, coaching, mentoring and staff retention.
- Observed all laws, regulations and other applicable obligations.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
- Streamlined workflow.
- Translated business priorities into implementable actions.
- Coordinated travel arrangements for staff members.
- Developed strategic plans and initiatives.
- Developed monthly reports.
- Managed day-to-day development issues.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Served as executive staff liaison to several committees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Business Executive Secretary
Auditor General Of South Africa
09.2013 - 03.2020
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Developed and maintained automated alert systems for important deadlines.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Business Administration Manager
Auditor General Of South Africa
06.2018 - 05.2019
- Spearheaded change management efforts during organizational restructuring, ensuring minimal disruption to operations and employee morale.
- Negotiated contracts with vendors for better pricing, improving the company''s bottom line.
- Championed the implementation of innovative solutions to address complex business challenges, resulting in improved overall performance and increased client satisfaction levels.
- Facilitated interdepartmental collaboration efforts in order to streamline communication processes and encourage cohesive planning strategies.
- Optimized resource allocation by effectively balancing competing priorities and managing schedules across projects.
- Improved operational efficiency by streamlining business processes and implementing cost-saving measures.
- Coordinated corporate events such as conferences or trade shows that showcased the company''s products or services to potential clients or partners.
- Analyzed financial data to inform budget planning, supporting informed decision-making processes for long-term success.
- Mentored junior team members to support professional development and skill enhancement.
Assistant Manager - Executive Support
Department Of Co-Operative Governance & Traditional Affairs
06.2009 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Deputy Manager
Co-operative Governance and Traditional Affairs
05.2011 - 04.2012
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Led successful sales campaigns that resulted in significant revenue growth for the organization over time.
- Implemented risk management protocols that ensured potential threats were properly identified assessed and mitigated reducing negative impact on organizational operations.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Conducted thorough market research to identify opportunities for expansion or improvement within the industry landscape.
- Maximized resource utilization during [Type] projects to uphold strict budget targets.
- Measured success through data-driven analysis of key metrics, making informed decisions about future strategic direction based on findings.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Fostered a culture of continuous improvement by encouraging employees to share ideas on how to enhance their roles or the overall business operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Personal Assistant to Strategic Manager
Co-operative Governance and Traditional Affairs
06.2008 - 05.2009
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Served as point of contact between clients and managerial staff.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Accomplished project deadlines by assisting with task completion whenever required.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
Education
Governance And Compliance
South African College of Business (SACOB)
Pretoria, South Africa2024
No Degree - Finance For Non-financial Managers
In-house Training-Auditor General of South Africa
Pretoria, South Africa 04.2001 -
Bachelor's Degree in Technology–Public ManagementP - Public Administration And Services
Durban Univertity of Technology
Pietermaritzburg, South Africa 04.2001 -
No Degree - Cert. Programme & Responsibility Management
Equilibrium International
Johannesburg, South Africa 04.2001 -
No Degree - Certificate in Report Writing
Regenesys Business School
Pretoria, South Africa 04.2001 -
No Degree - Cert. Counterintelligence & Information Protection
Intelligence & Counterintelligence Academy
Johannesburg, South Africa 04.2001 -
National Diploma Public Management - Public Administration And Services
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
National Senior Certificate -
H. F Tlou High School
Rustenburg 04.2001 -
Skills
Meeting facilitation
Timeline
Business Administration Manager (Acting)
Auditor-General South Africa
06.2022 - 12.2022
Senior Administrator
Auditor General Of South Africa
04.2020 - Current
Business Administration Manager
Auditor General Of South Africa
06.2018 - 05.2019
Business Executive Secretary
Auditor General Of South Africa
09.2013 - 03.2020
Deputy Manager
Co-operative Governance and Traditional Affairs
05.2011 - 04.2012
Assistant Manager - Executive Support
Department Of Co-Operative Governance & Traditional Affairs
06.2009 - 08.2013
Personal Assistant to Strategic Manager
Co-operative Governance and Traditional Affairs
06.2008 - 05.2009
No Degree - Finance For Non-financial Managers
In-house Training-Auditor General of South Africa
04.2001 -
Bachelor's Degree in Technology–Public ManagementP - Public Administration And Services
Durban Univertity of Technology
04.2001 -
No Degree - Cert. Programme & Responsibility Management
Equilibrium International
04.2001 -
No Degree - Certificate in Report Writing
Regenesys Business School
04.2001 -
No Degree - Cert. Counterintelligence & Information Protection
Intelligence & Counterintelligence Academy
04.2001 -
National Diploma Public Management - Public Administration And Services
Tshwane University of Technology
04.2001 -
National Senior Certificate -
H. F Tlou High School
04.2001 -
Governance And Compliance
South African College of Business (SACOB)