Bervely Marovatsanga

• Coordinate all aspects of designated engagement projects and act as a central point of contact for the project team including external stakeholders, facilitators and internal stakeholders
• Identify and develop new prospects and projects aligned to the strategic plan
• Facilitate meetings and workshops as appropriate (i.e
• Facilitation of small groups, recording at workshops and or co-facilitating) and produce reports either pre or post workshops
• Ensuring consistent and accurate administration of engagement projects, by: Developing and maintaining project databases, Mail merging and distribution of invitations or information, Workshop logistics (venues)
• Handle project related inquiries both internally and externally
• Monitor projects to ensure deliverables are met and are aligned to the project plan: Monitor project expenditure and costs against planned milestones, Identify and monitor risks, Log lessons learnt, Monitor quality of deliverables,
• Prepare monthly reports to provide project status updates
• Produce high level summary of trends in terms of packaging projects
• Respond to enquiries about engagement services including facilitation or mediation services and where appropriate converting theses into prospective projects
• Communicate and coordinate projects relating to donor funding
• Advise internal stakeholders on donor guidelines and contractual obligations, particularly on reporting, co-funding, procurement and visibility requirements

· Supervise and train housekeeping staff, including scheduling and assigning tasks.

· Ensure all rooms and common areas are cleaned and maintained to high standards.

· Develop and implement cleaning procedures and protocols.

· Conduct quality control checks to ensure work meets established standards.

· Manage inventory of cleaning supplies and equipment, including requisitions for restocking.

· Resolve customer complaints related to housekeeping services.

· Address maintenance issues and report to the maintenance department.

· Monitor and ensure compliance with occupational health and safety standards.

· Perform administrative tasks such as timecards, attendance, and payroll.

· Collaborate with other departments to ensure facilities are maintained to high standards.

• Producing detailed proposals for events (e.g
• Timelines, venues, suppliers, legal obligations, staffing and budgets), agreeing to, and managing a budget;
• Securing and booking a suitable venue or location
• Ensuring insurance, legal, health and safety obligations are adhered to
• Coordinating venue management, caterers, stand designers, contractors and equipment hire
• Organising facilities for car parking, traffic control, security, first aid, hospitality and the media
• Identifying and securing guest speakers
• Planning room layouts and the entertainment programme, scheduling workshops and demonstrations
• Coordinating staff requirements

• Ensure all bookings & reservations are processed accurately
• Responding to all phone inquiries promptly, courteously and in a friendly manner
• Filing, photocopying and general administrative duties
• Building strong relationships with clients
• Ability to achieve branch, team sales and profitability objectives
• Allocating Rooms and Campsites
• Supervising front office, general workers and laundry department
• Supervising the front office
• Submitting End of Months reports

• Invigilating students during tests
• Helping students with their assignments
• Conducting tutorials for different modules
• Planning and organising events
• Marking test and assignments

• Setting revenue and guest satisfaction targets and ensuring that these are met
• Managing budgets and finances and controlling expenditure
• Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied
• Recruiting, training and managing a hotel’s employees
• Carrying out regular inspections of a hotel’s property and amenities and organising necessary maintenance
• Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place
• Implementing and reviewing standard operating procedures to continuously improve a business
• Proactively seeking opportunities and ways to maximise revenue and develop service delivery
• Monitoring employee performance and offering regular evaluation meetings designed to improve service

• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
• To recruit, train and motivate the members of the his or her team
• To ensure that all hotel standards and procedures are applied
• To ensure that customers are offered high quality services and a high quality service
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication
• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture
• Attending to calls (incoming and outgoing)
• Handle incoming mail, outgoing mail, incoming and outgoing documents
• Maintaining customers data base
• Organising filling, making calls and faxing
• Attending to customers queries and Receiving guests
• Preparing hard copy and soft copy documents for meetings
• Manage office space and ensure it is clean and presentable