Microsoft Office
Bertus Botha
Senior IT Professional Consultant
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Key Account Services Manager
Senior IT Professional Consultant
01.2015 - Current
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Collaborated with sales and marketing teams to develop new services offerings, driving business growth and diversification.
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Developed and implemented customer service policies and procedures.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained records of service transactions and customer feedback for future reference.
Senior IT Professional Consultant
Smart Service Desk USA, Texas
01.2010 - 12.2014
- Facilitated workshops designed to foster deeper understanding among employees regarding organizational goals, leading to increased alignment across departments.
- Assisted clients in developing long-term strategic plans that aligned with their overall business objectives and vision.
- Conducted thorough market research to support data-driven decision-making processes for clients.
- Conducted risk assessments, identifying potential obstacles to success and implementing mitigation measures accordingly.
- Performed gap analyses to identify areas where resources or capabilities were lacking in order to recommend targeted improvements.
- Negotiated contracts with vendors, achieving cost savings while maintaining quality standards for clients.
- Collaborated with cross-functional teams for seamless project execution and enhanced client experience.
- Mentored junior consultants, fostering a culture of continuous learning and professional development within the team.
Education
No Degree - Prince 3 Project Management Certificate
Course's
Online 04.2001 -
No Degree - ITIL 4
One World Training
Online 04.2001 -
No Degree - General Development
Technicon
Pretoria 04.2001 -
No Degree - Certificate of Proficiency
IISA
Pretoria 04.2001 -
No Degree - Datametrics Certificate
Technicon
Pretoria 04.2001 -
No Degree - Cobol Programming
Technicon
Pretoria 04.2001 -
High School Diploma -
Highschool Hoogenhout
Bethal, Mpumalanga 04.2001 -
Skills
Operations Management
Technical knowledge
Staff Development
Business Analysis
Sales Support
Service Delivery
Customer Service
Estimating and Quoting
Expert in [Software]
Project Planning
Customer Service Management
Employee Training and Development
Performance Evaluations
Process Implementation
KPI Monitoring
Continuous Improvement
Workflow Management
Accomplishments
- Received top Employee Award at both Old Mutual and Coris Capital.
- Continuously collaborated with our Indian team of 10 in the development and enhancement of the Smart Service Desk System.
- Implemented ITSM Solutions in different countries such as Ethiopia and South Africa.
Software
Microsoft SQL Reporting
Visual Basic
Sage Accounting
MS Project
ITSM Service Desk Tools
Corel Draw
Photoshop
Interests
Rugby
Athletics
Cricket
Movies
Timeline
Key Account Services Manager
Senior IT Professional Consultant
01.2015 - Current
Senior IT Professional Consultant
Smart Service Desk USA, Texas
01.2010 - 12.2014
No Degree - Prince 3 Project Management Certificate
Course's
04.2001 -
No Degree - ITIL 4
One World Training
04.2001 -
No Degree - General Development
Technicon
04.2001 -
No Degree - Certificate of Proficiency
IISA
04.2001 -
No Degree - Datametrics Certificate
Technicon
04.2001 -
No Degree - Cobol Programming
Technicon
04.2001 -
High School Diploma -
Highschool Hoogenhout
04.2001 -