Bertha Theunissen
Operational Manager (Retired)
Boksburg
Summary
Dedicated Operations Manager recognized for mentoring staff and resolving conflicts effectively. Committed to enhancing team performance and customer experiences through strategic operational management and quality control initiatives.
Overview
2
2
Language
34
34
years of professional experience
Work History
Operational Manager (Retired)
South African Revenue Service
07.1997 - 02.2026
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Education
High School Diploma -
Opt'Hof High School
Bedfordview, South Africa 04.2001 -
Skills
Operations management
Inventory control
Staff management
Data management
Team leadership
Customer service
Timeline
High School Diploma -
Opt'Hof High School
04.2001 -
Operational Manager (Retired)
South African Revenue Service
07.1997 - 02.2026
Sewing, reading, craft
Doing casually for relaxation