Bernice Ferreira
Administrative Receptionist
Fochville
Summary
Dynamic Administrative Receptionist with a proven track record at Tecc Oil enhancing office efficiency and client satisfaction through exceptional telephone skills and a service-oriented mindset. Successfully reduced missed appointments by implementing a systematic reminder process, while expertly managing scheduling and travel arrangements to support executive staff and foster seamless operations.
Offering a blend of strong interpersonal skills and organizational ability, enhancing office efficiency and client satisfaction through exceptional telephone skills and a service-oriented mindset. Successfully reduced missed appointments by implementing a systematic reminder process, while expertly managing scheduling and travel arrangements to support executive staff and foster seamless operations.
Overview
4
4
years of professional experience
Work History
Administrative Receptionist
Tecc Oil
01.2022 - 12.2025
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Reduced missed appointments by implementing a systematic reminder process via phone calls or email notifications prior to scheduled meetings or events.
- Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Facilitated communication between departments by distributing memos or announcements promptly after receiving them from management or HR personnel.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Coordinated company events such as meetings, conferences, and celebrations by securing venues, arranging catering services, and creating invitations.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
High School
Fochville12-2021
No Degree Yet - Human Resources Management
MANCOSA
Johannesburg08-2026
Skills
Telephone skills
Customer/Client relations
Document management
Scheduling appointments
Documentation and reporting
Meeting coordination
File organization
Travel arrangements
Mail distribution
Office administration
Data entry
Verbal and written communication
Administrative support
Service-oriented mindset
Information protection
Office supply inventory control
Positive and professional
Multitasking and prioritization
Teamwork and collaboration
Timeline
Administrative Receptionist
Tecc Oil
01.2022 - 12.2025
High School Diploma -
High School
No Degree Yet - Human Resources Management
MANCOSA