Bernice Synodinos
Vanderbijlpark
Summary
Positive and hardworking individual with a proven track record of achieving high standards in previous roles. Skilled in working under pressure, selling products and services, resolving customer complaints, and problem-solving. Collaborative team player committed to meeting objectives with excellence.
Overview
8
8
years of professional experience
Work History
Promotor/ Waiter
Gas Monkey pub and grill
01.2017 - Current
- Worked as part of a sales team to reach daily, weekly and monthly targets
- Exceeded monthly call and sales target
- Communicated knowledge of all products and services to customers
- Provided high-level customer service and improved current marketing campaigns and promotions
VIP Executive
Emerald Resort and Casino
01.2022 - 01.2023
- Guest Relations: Building and maintaining strong relationships with VIP guests to enhance their overall experience
- Communication: Acting as the primary point of contact for VIPs, addressing their needs and preferences
- Customer Experience Management: Anticipating and accommodating special requests, such as room preferences, dining arrangements, or entertainment
- Exclusive Access: Offering VIPs access to exclusive events, private gaming areas, or special promotions
- Marketing and Promotions: Promoting loyalty programs and incentivizing guests to return to the casino
- Event Planning: Organizing special events, tournaments, or promotions tailored to VIP guests
- Sales and Revenue Generation: Encouraging guests to try new games, restaurants, or services to increase revenue
- Guest Retention: Developing strategies to retain high-value players and encourage repeat visits
- Problem Resolution: Addressing any issues or complaints raised by VIP guests promptly and professionally
- Conflict Resolution: Navigating any conflicts that may arise and ensuring guest satisfaction
- Coordination with Other Departments: Working closely with various departments, including gaming, hospitality, and food and beverage, to ensure a seamless experience for VIPs
- Feedback Loop: Providing feedback to management on guest preferences and experiences to enhance service offerings
- Monitoring Player Activity: Tracking play and monitoring the gaming activity of VIP guests to understand their preferences and tailor services accordingly
- Rewards Assessment: Evaluating the appropriate rewards and incentives based on players' gambling activity
Senior Manager
Mugg & Bean Vanderbijlpark
Vanderbijlpark
01.2021 - 01.2022
- Staff Management
- Operations Management
- Financial Management
- Customer Service
- Marketing and Promotions
- Compliance and Safety
- Strategic Planning
Aupair
Helpers At Home
Sasolburg
01.2018 - 01.2019
- Taking care of daily needs, and collecting children for school, and activities
VIP Hostess
Fnb Stadium
01.2018 - 01.2019
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships
Admin Assistant
Rykies Daycare And Baby Campus
Vanderbijlpark
01.2017 - 01.2018
- Doing administrative and clerical tasks, such as Preparing and editing letters, reports, and arranging meetings and appointments
- Answering phone calls and taking messages
- Maintaining folders on servers
- Recording meeting minutes
- Liaising with clients, preparing power point presentations
Education
Certificate In Bookkeeping And Accounting - accounting cycle, Double entry system, journals, ledger and adjusting entries. Types of business entities and how to prepare their four financial statements: Income statement, Changes in owner's equity, balance sheet, and cash flow statement
International Open Academy
12.2017
National Senior Certificate -
12.2017
Cima Professional Qualification -
CIMA
Human Resources Development
International Open Academy
Skills
- Management Skills
- Digital Marketing
- Pastel
- Negotiation
- Teamwork Skills
- Critical Thinking
- Communication skills
- Point of Sale (POS) system operations
- Guest Relations Management
- Sales Techniques
- Effective customer upselling
- Guest Relations
- Item promotion
- POS operation
Languages
- Afrikaans
- English
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Timeline
VIP Executive
Emerald Resort and Casino
01.2022 - 01.2023
Senior Manager
Mugg & Bean Vanderbijlpark
01.2021 - 01.2022
Aupair
Helpers At Home
01.2018 - 01.2019
VIP Hostess
Fnb Stadium
01.2018 - 01.2019
Promotor/ Waiter
Gas Monkey pub and grill
01.2017 - Current
Admin Assistant
Rykies Daycare And Baby Campus
01.2017 - 01.2018
Certificate In Bookkeeping And Accounting - accounting cycle, Double entry system, journals, ledger and adjusting entries. Types of business entities and how to prepare their four financial statements: Income statement, Changes in owner's equity, balance sheet, and cash flow statement
International Open Academy
National Senior Certificate -
Cima Professional Qualification -
CIMA
Human Resources Development
International Open Academy
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