Bernice Murison
Team Leader Foreign Exchange Services And Tellers
Johannesburg
Summary
Retired results-driven foreign exchange banking professional with over 30 years of experience in FX trading, risk management, and cross-border financial service. Proven ability to analyze currency markets, execute high-value transactions.
Strong expertise in FX derivatives, regulatory compliance and global monetary policy.
Recognized for precise execution, analytical rigor, and client-centric approach in fast-paced, high-pressure environments.
Overview
45
45
years of professional experience
2
2
Languages
Work History
Team Leader: Foreign Exchange and Tellers
Standard Bank of South Africa
04.2001 - 11.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed day-to-day foreign exchange transactions, ensuring compliance with regulatory and internal policies.
- Provided clients with real-time currency exchange rates and executed FX spot, forward, and swap contracts.
- Collaborated with treasury and risk departments to monitor currency positions and mitigate exposure.
- Built and maintained relationships with retail and corporate banking clients, providing advisory on international transactions.
- Processed cross border payments, international wire transfers, and ensured adherence to regulations.
- Processed foreign currency transactions, facilitated international wire transfers, and ensured FICA and Exchange Control Regulation compliance.
Consultant: Exchange Control
First National Bank
08.1983 - 11.2000
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Oversaw the execution of FX spot, forward, and swap transactions, ensuring compliance with SARB regulations and internal risk protocols.
- Collaborated with treasury, compliance, and trade finance teams to streamline foreign payments and enhance operational efficiency.
- Acted as the primary liaison for high networth and business clients requiring cross border payment solutions.
- Processed foreign currency transactions, facilitated international wire transfers, and ensured FICA and Exchange control regulations compliance.
- Opening and closing of foreign currency and non-resident accounts for clients.
- Monitor and control non-resident accounts.
- Established letters of credit and foreign bank guarantees for business clients.
Data Capturer and General Ledger Control
Standard Bank of South Africa
12.1979 - 06.1982
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Obtained scanned records and uploaded into database.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
- Reduced manual input errors with thorough proofreading and attention to detail in all data entries.
- Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues.
- Maintained files, records, and chronologies of entry activities.
Education
High School Diploma -
04.2001 -
Subjects:
- English
- Afrikaans
- History
- Biology
- Mathematics
- Geography
Passed with Exemption
Skills
Teamwork and collaboration
Customer service
Friendly, positive attitude
Team management
Problem-solving
Data entry
Supervision and leadership
Dependable and responsible
Hobbies
I enjoy reading all kinds of novels in my spare time.
Timeline
Fred Norman Senior Secondary School - High School Diploma,
04.2001 -
Team Leader: Foreign Exchange and Tellers - Standard Bank of South Africa
04.2001 - 11.2024
Consultant: Exchange Control - First National Bank
08.1983 - 11.2000
Data Capturer and General Ledger Control - Standard Bank of South Africa
12.1979 - 06.1982