Bernice De Wet
Administrator
Joostenbergvlakte,EC
Summary
I am a professional, adept in office administration and customer service, enhanced operational efficiency through meticulous attention to detail and superior time management. I excel in fostering professional growth among staff, achieving significant improvements in productivity and customer satisfaction. I demonstrate adaptability and problem-solving abilities, while contributing to streamlined processes and effective communication across departments.
I am highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
15
15
years of professional experience
Work History
Senior Visa Administrator
Nuhorizon Staffing Solutions
11.2018 - 07.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to applicants.
- Entered and maintained departmental records in company database.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed company schedule to coordinate calendar and arrange travel.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Amusement and Recreation Attendant
Ray Cammack Shows
02.2018 - 11.2023
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Conducted inventory, stocking and merchandising to track supplies and placed orders.
- Participated in staff training programs to continuously improve skills and knowledge related to attraction operations.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Increased guest return rates by creating memorable experiences through friendly interactions and exceptional service.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Conducted daily opening/closing procedures for assigned areas, guaranteeing seamless transitions between shifts for coworkers.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Displayed a proactive approach towards problem-solving, resolving minor maintenance issues quickly without causing delays in attraction operation timeframes.
- Handled cash transactions accurately as needed, maintaining trustworthiness and integrity within the workplace.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Adhered to company policies and guidelines at all times, ensuring consistent delivery of quality service to guests.
Personal Assistant
Pam Golding Properties
02.2017 - 12.2017
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
TEFL Teacher
St Joseph Convent School
08.2013 - 10.2016
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Front Desk Receptionist
Protea Hotel
03.2012 - 06.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
Assistant Tour Consultant
Fairfield Tours
01.2010 - 12.2011
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
Education
Diploma - Tourism And Travel Management
Northlink College
Cape Town 04.2001 -
High School Diploma -
Tygeberg High School
Cape Town 04.2001 -
Skills
Office Administration
Customer Service
Data Analysis
Adaptability and Flexibility
Attention to Detail
Documentation And Reporting
Schedule Coordination
Travel Coordination
Problem-solving abilities
Time Management
Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home optionQuote
Do what you have to do and then you can do what you want to do
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Senior Visa Administrator
Nuhorizon Staffing Solutions
11.2018 - 07.2024
Amusement and Recreation Attendant
Ray Cammack Shows
02.2018 - 11.2023
Personal Assistant
Pam Golding Properties
02.2017 - 12.2017
TEFL Teacher
St Joseph Convent School
08.2013 - 10.2016
Front Desk Receptionist
Protea Hotel
03.2012 - 06.2013
Assistant Tour Consultant
Fairfield Tours
01.2010 - 12.2011
Diploma - Tourism And Travel Management
Northlink College
04.2001 -
High School Diploma -
Tygeberg High School
04.2001 -