Bernard Junior Lunga
BARISTA
BULAWAYO NEW LOBENGULA
Summary
Dynamic barista with expertise in beverage preparation and exceptional customer service at Holiday Inn Hotel. Recognized for enhancing customer satisfaction through personalized drink creations and efficient service. Skilled in espresso machine operation and time management, contributing to a positive team environment while consistently promoting additional sales.
Overview
4
4
years of professional experience
Work History
Barista
HOLIDAY INN HOTEL
11.2021 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Graduate Certificate - HOSPITALITY AND CATERING
EKUPHUMULENI TRAINING CENTER
BULAWAYO12.2022
Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Coffee expertise
Food preparation
Time management
Ordering procedures
Order taking
Attention to detail
Cleanliness
Exceptional customer service
Safe food handling
Hospitality service expertise
FLUENT IN LANGUAGE
Safe food handling practices
Coffee machinery
Timeline
Barista
HOLIDAY INN HOTEL
11.2021 - Current
Graduate Certificate - HOSPITALITY AND CATERING
EKUPHUMULENI TRAINING CENTER